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Sheraton Anchorage Hotel

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Sheraton Anchorage Hotel
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1,031 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Anchorage Hotel
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Showing 989: English reviews
Seattle, Washington
Reviewed 3 November 2016

Pro's Parking has never been a problem for me here SPG Recognition Edge of downtown so easy in, easy out, still walkable to downtown Con's Older Rooms Heating/Cooling that can be a bit off Spotty Service I stay here all the time for work. If it weren't a SPG Property, I probably wouldn't stay here at all. There are better,...

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Helpful?
Thank Matt M
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Matt M, First and foremost, thank you for taking the time to comment on your stay with us at the Sheraton Hotel and Spa. I would like to send a sincere apology on behalf of our entire team for not exceeding your expectations during your visit with us. Our goal is to provide a "ten out of ten" with...

Reviewed 2 November 2016

There are not many hotels in anchorage AK but this is one of the few good hotels located in the heart of city. The location good amid many restaurants which serve seafood and other attractions in Anchorage.

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Helpful?
Thank Mohd S
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Mohd S, We appreciate you taking the time to post such positive comments. Thank you for your review, and we look forward to welcoming you back in the future! Kind Regards, Amber Romeo

Soldotna, Alaska
Reviewed 27 October 2016

We've stayed at the Sheraton quite often but this last weekend may have been our last, the parking at the hotel has always been difficult but this last stay was the worst. The hotel needs to reserve parking for hotel guests. Also we paid for an upgrade but upon getting to our room we found out that they overbooked the...

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Helpful?
Thank Caleb K
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Caleb K, Thank You for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Please know that all staff have been addressed to ensure parking and room upgrade issues do not happen again during your stay. Again I sincerely apologize for...

Los Angeles, California
Reviewed 27 October 2016

Stay away from this Sheraton. This property is terrible with no customer service. The hotel Manager Mr. Colin McBeath is very RUDE. Our property was stolen while staying at this hotel and the manager promised us compensation through the corporate insurance. He did not let us make a police report. We never received any compensation. You do not want to...

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Helpful?
Thank Zakir S
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Zakir S, I am deeply troubled to hear about your experience at our hotel. Thank you for taking the time to review our hotel. I am sorry to hear of your experience and apologize. I wanted to let you know the hotel has gone through a lot of management changes, In hopes to provide out guests with better service....

Anchorage, Alaska
Reviewed 24 October 2016

Looks good, rooms are nice, but even with a fan in the window blowing 10 degree air into the room its still 90 degrees. I reported the problem 3 times and was given a fan. I had to prob my door open to let in the cooler hallway air. This of course prompted a phone call at 3:00 AM from...

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Helpful?
Thank austinjstevenson
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Austinjstevenson, Thank you for posting your feedback from your visit with us. I am exstreamly sorry you experienced heating issues during your stay, that were not resolved promptly. I would also like to applologze for the response time of our team. I will be addressing this with all staff involved, and be using your review for training purposes for...

Atlanta
Reviewed 22 October 2016

This was my second stay for 2016 at the Sheraton Anchorage. I found the housekeeping to be much better on this visit. One of the make desk clerks during the day had a bad cold and was sneezing/coughing and should not have been working. One of the female servers in the restaurant one morning was very rude. She kept telling...

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Helpful?
Thank Dealmaker
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Dealmaker, First and foremost, thank you for taking the time to comment on your stay with us at the Sheraton Hotel and Spa. I would like to send a sincere apology on behalf of our entire team for not exceeding your expectations during your visit with us. Our goal is to provide a "ten out of ten" with regards...

North Pole, Alaska
Reviewed 22 October 2016

We booked 3 rooms for 2 separate weekends, one being a suite. The hotel is very nice but parking is difficult for a large pickup truck. I was also shocked at the price of parking when you're already spending a lot as a guest. The suite was nice but I had to stand in ankle deep water because it drained...

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Helpful?
Thank Danihinkkanen
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Danihinkkanen, Thank You for taking the time to provide us with the feedback about your stay with us. I want to apologize for the inconveniences you went through at our hotel. Checking into a room and end up standing in ankle deep water can overshadows the rest of any trip. Please know I am also concerned of the treatment...

Easton
Reviewed 19 October 2016 via mobile

When we arrived at our room, it had not been cleaned. The bed was unmade and there were used towels on the floor of the bathroom. We immediately went to the front desk. The young man at the desk gave us a room on the 15th floor with a beautiful view. He also allowed us to stay in the room...

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Helpful?
Thank Louise S
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Louise S, Thank you for your kind review of the hotel. I am glad we were able to resolve your problems at check-in as quick as possible. I know how this could have set the mood for your whole stay, but I am happy you were pleased. We strive to give our guests exceptional service and I hope it...

Anchorage, Alaska
Reviewed 13 October 2016 via mobile

We stayed here on the 20th floor as a gift from family. I felt like a queen! Bathrobes and all! Lol we had access to the snack room on the 20th floor free water, juice, soda, and snacks. They also had alcoholic drinks but they weren't free. the pool was nice too! Very nice room and view.

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Helpful?
Thank jarsae59
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Devin Gatton, Dear Jarsae59, Thank you for taking the time out to review the Sheraton Hotel and Spa! We love when our guests give great reviews. We look forward to having you back in the future, and being able to provided you with that same exceptional service. Kind Regards Amber Romeo Front Office Manager

Alpharetta, Georgia, United States
Reviewed 5 October 2016

I stayed her for about 14 days in September - I was here for a work and me along with many other of my colleagues were put up here. The check in was pretty quick. Service is okay - the front desk and most of staff seems to be like temp staff - no smiles, no greetings,,,they are just trying...

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Helpful?
Thank Shanker B
Amber R, Front Office Manager at Sheraton Anchorage Hotel, responded to this review

Dear Shanker B, First and foremost, thank you for taking the time to comment on your stay with us at the Sheraton Hotel and Spa. I would like to send a sincere apology on behalf of our entire team for not exceeding your expectations during your visit with us. Our goal is to provide a "ten out of ten" with...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Anchorage Hotel & Spa is luxury lodging with amenities like Ice Spa, Jade Restaurant, Steak & Seafood and 24,000 sq ft of meeting space. We're near Elmendorf AFB, Sullivan Arena, and Alaska Railroad. ... more   less 

Additional Information about Sheraton Anchorage Hotel

Address: 401 E 6th Ave, Anchorage, AK 99501-2696
Region: United States > Alaska > Anchorage
Price Range: RM381 - RM1,924 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Anchorage Hotel 3.5*
Number of rooms: 370
Reservation Options:
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Also Known As:
Sheraton Anchorage
Anchorage Sheraton
Hotel Style:
#4 Spa Hotel in Anchorage
#21 Business Hotel in Anchorage
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Anchorage Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sheraton Anchorage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay for the View, It's Soooooo Worth It!!”
 of 5 bubbles bigbrainso, 10 Dec 2016 | Read review
“We had a room of a cemetery! hahahaha But the mountains were in the distance and looked beautiful.”
 of 5 bubbles dianeh695, 13 Nov 2016 | Read review
“High Floor Mountain View-Corner room”
 of 5 bubbles Dealmaker, 22 Oct 2016 | Read review
“HIgh floor for the best mountain views!”
 of 5 bubbles penelopeonthego, 29 Sep 2016 | Read review
“Preferably the lower floor so you don't have to tackle the elevators !”
 of 5 bubbles ducati748af, 25 Sep 2016 | Read review
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