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Doubletree Hotel Omaha - Downtown / Old Market

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Doubletree Hotel Omaha - Downtown \/ Old Market
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949 Reviews from our TripAdvisor Community

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Showing 946: English reviews
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Richmond, VA, United States
Reviewed 2 days ago NEW

This hotel is outdated and service is extremely slow. The hotel staff did not acknowledge my Hilton status and did not offer the signature DoubleTree cookie. Also waited 5 minutes before being helped at the bar and I had to go back to the front desk to ensure the restaurant was open for lunch since no one was there to...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 292sherrys
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

I would like to thank you for taking the time to share your thoughts with us. It is our goal to ensure each guest has a great experience during their stay. I apologize that we did not meet your expectations. I wanted to let you know that we do care about each and every one of our guest, and this...

Columbus
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Welcomed with open arms at check in. Very pleasant staff. I forgot my fan and asked if they had one. A fan was brought to my room within 5 minutes after my request. I usually can't sleep in hotels but I sleep the whole night through. Bed was very comfortable. But most of all the staff is wonderful. They are...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 102tammy
About Hotel's Favourite Review
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to complete a TripAdvisor review. We appreciate the wonderful scores and comments you gave us. I will be reviewing your survey with our team to inform them of the quality experience you've reported! I can't thank you enough on behalf of our operation for sharing your experience with us. It is certainly my hope...

Wheeling, United States
Reviewed 6 days ago NEW

Disappointed. I had stayed that this hotel a few years ago and was really impressed with the cleaness and beauty of this hotel. But on my recent stay there the hotel is really looking tired. My room needed an update and it had a musty smell. This is not what I expected from a Hilton Hotel, but I must say...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Judith M
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to complete a TripAdvisor review. We appreciate the scores and comments you gave us. I will be reviewing your survey with our team to inform them of the quality of experience you've reported. I can't thank you enough on behalf of our operation for sharing your experience with us.

Apollo Beach, United States
Reviewed 1 week ago

Great location. Convenient to great restaurants and activities. If you don't have high expectations and don't mind below average service, this could be your place. Check-in was painful and felt bothersome versus welcomed. Breakfast restaurant had a great breakfast and the warm cookies provided at check in are still awesome. My room was ran down, closet off of rails are...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Z2057TVjc
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

We highly value all feedback from our guests and I would like to thank you for taking the time to share your thoughts with us. It is our goal at the Doubletree By Hilton Omaha Downtown to ensure each guest has a great experience during their stay. We apologize for not meeting your expectations. Rest assured I will share your...

Council Bluffs, Iowa
Reviewed 1 week ago

I picked the Doubletree in downtown Omaha because we were attending a Broadway musical at the Orpheum Theater. Weather forecast was not good and we didn't want to miss the play. Hotel is 3 1/2 blocks from the theater and it was an easy walk the day of the play. Enjoyed the beauty of downtown Omaha with the bison and...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Beverly F
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to complete a TripAdvisor review. We appreciate the wonderful scores and comments you gave us. I will be reviewing your survey with our team to inform them of the quality experience you've reported! I can't thank you enough on behalf of our operation for sharing your experience with us. It is certainly my hope...

Reviewed 1 week ago

This property is tired, not very clean and should be avoided. The rooms are old, from the 1980's and not very clean. Doubletree seems to be the catch-all for Hilton. The staff are friendly. Bar and lobby also old and tired.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank V3771BFmarcb
sbuonanni16, Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

We highly value all feedback from our guests and I would like to thank you for taking the time to share your thoughts with us. It is our goal at the Doubletree By Hilton Omaha Downtown to ensure each guest has a great experience during their stay. We apologize for not meeting your expectations. Rest assured I will share your...

Chandler, United States
Reviewed 2 weeks ago

Room was nice, bed was old. This location is downtown and should be a fantastic place to go but was disappointing. The bar/restaurant is not up to downtown standards so you would not want to stay at the hotel for a drink or a meal with all of the other choices around.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank N9926WPderekc
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to review your stay with us. We apologize that your experience left a negative impression of your overall stay with us. It is our goal to always provide the best service and hospitality from all of our areas. And we will be reviewing your comments with the staff as we work on improving our...

Dallas, United States
Reviewed 2 weeks ago

When, I check into my room online I was asked if I wanted to prepay for parking and informed via the app that I could use my mobile key for room entry and the parking garage. When I arrived just before 10pm I went straight to my room, since, I had digital check-in & was notified earlier that my room...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 879heatherj
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to review your stay with us. As I am reading your concerns I see it boiled down to one true consistent fact. Poor customer service, quality of product and communication from our whole team and I can see how this left a negative impression of your stay with us. It is our goal to...

Minneapolis
Reviewed 2 weeks ago

Great location in Omaha and friendly staff. No complaints as i had read reviews stating property was a bit tired and given low rate it did not surprise. Room was comfortable and staff was extremely friendly. Nice workout facility, restaurant, and bar for business travel.

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Helpful?
Thank minnytravelers
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to complete a TripAdvisor review. We appreciate the wonderful scores and comments you gave us. I will be reviewing your survey with our team to inform them of the quality experience you've reported! I can't thank you enough on behalf of our operation for sharing your experience with us. It is certainly my hope...

Oklahoma City, Oklahoma
Reviewed 3 weeks ago via mobile

Wow. When you think of Doubletree, how often do you doubt your choice of hotel?? Although it's in a great location and has a friendly staff, there's a few things to note when booking. The HVAC system has two seasons; summer and winter. The system is also controlled by the hotel. What does this mean for visitors? It means that...

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Helpful?
Thank VacaAwayway
sbuonanni16, General Manager at Doubletree Hotel Omaha - Downtown / Old Market, responded to this review

Thank you for taking the time to review your stay with us. I sincerely apologize that our HVAC system left a negative impression of your overall stay with us. It is our goal to always provide the best service and hospitality from all of our areas. I am discussing the system with our owners and we are working on a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our DoubleTree by Hilton Omaha Downtown is located ideally in downtown Omaha, just off of I-480, and minutes from Eppley Airfield. We are minutes from everything, located across the street from First National Bank and Union Pacific, and 6 blocks from CenturyLink Center. We are also minutes from the Historic Old Market, Henry Doorly Zoo, Orpheum Theater, Midtown Crossing, and the Holland Performing Arts Center.Enjoy a warm and fresh DoubleTree cookie at anytime during your stay. Enjoy our luxurious accommodations, with thoughtful amenities such as a fitness center, indoor swimming pool, and excellent dining at our Signatures Restaurant. Omaha. Looking to host your own meeting? We have over 30,000 sq. ft of flexible meeting space in our Executive Meeting Center, as well as other flexible space. Come stay with us at our DoubleTree Omaha Downtown hotel and find out what you've been missing in Omaha! ... more   less 

Additional Information about Doubletree Hotel Omaha - Downtown / Old Market

Address: 1616 Dodge St, Omaha, NE 68102-1502
Region: United States > Nebraska > Omaha
Price Range: RM558 - RM1,498 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree Hotel Omaha - Downtown / Old Market 3.5*
Number of rooms: 413
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Hotels.com and Priceline so you can book your Doubletree Hotel Omaha - Downtown / Old Market reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel Omaha Downtown
Omaha Doubletree
Doubletree Omaha
Hotel Style:
#17 Business Hotel in Omaha
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Omaha - Downtown / Old Market staff and other travellers.
8 questions
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Lake Balboa, CA
over a year ago
Omaha, Nebraska
3 months ago
Omaha, Nebraska
3 months ago

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Questions? Get answers from Doubletree Hotel Omaha - Downtown / Old Market staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“nice views from upper floors”
 of 5 bubbles boc20, 31 Jan 2017 | Read review
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 of 5 bubbles gilligan2011, 15 Oct 2016 | Read review
“Avoid rooms with connecting door”
 of 5 bubbles luru, 5 Oct 2016 | Read review
“ask for a room with a view of dodge street”
 of 5 bubbles madmh321, 6 Sep 2016 | Read review
“There is loud excavation on the odd side, so get a room with an even number”
 of 5 bubbles dmp717200, 29 Aug 2016 | Read review
5 of 5