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Hotel RL Omaha

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Hotel RL Omaha
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16 Reviews from our TripAdvisor Community

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Showing 16: English reviews
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LINCOLN
Reviewed 1 week ago via mobile

This weekend we stayed at this hotel for an activity my child was participating in that was held there. The first day of our stay was pretty good but the next day was a nightmare. We didnt get our room cleaned because the hotel apparently was completely booked the night before and they dont have enough cleaning staff to accommodate...

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Helpful?
Thank ANITA C
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Anita, I am sorry to hear you did not enjoy your stay at our property during your daughter's competition. I can certainly understand your frustration for it taking so long to clean your room, receive towels, and the service at our on-site restaurant. This is certainly not what I expect to hear from our guests and I will be sure...

Reviewed 1 week ago via mobile

Hotel experience was great but best part of our visit hands down was Paul Newman, our bartender at Castaways bar and grill. Great customer service, would highly recommend!! Will definitely be back again!

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Helpful?
Thank Heather H
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Heather, thank you for sharing your experience and choosing our property. We are delighted to hear you enjoyed your stay and that our wonderful bartender, Paul, was able to make your stay even better. We certainly hope you'll be back again soon!

Reviewed 1 week ago via mobile

This guy is the best bartender for social events! Go here, it is great! Thanks for the fun!!!! His advice is the real deal, happy st patty day! His drink selection and recommendations made our night! Make a visit anytime you can!

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Helpful?
Thank Brandon F
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Brandon, thank you for the wonderful review for our employee, Paul. We are certainly lucky to have him. We hope you come back and visit soon!

Reviewed 2 weeks ago

Stayed here Saturday night 3/11/17. Below are a list of the Pros I found after staying here: • Great centralized Omaha location with quick access to downtown • Quiet comfortable rooms. Found the room to be clean. Despite all the families with children staying here, I did not wake up once to noise in the hallways or anything such as...

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Helpful?
Thank Gregory G
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Gregory, thank you for your honest review and helpful feedback. We certainly understand the frustration with the current check in process. We are working on ways to cut this down to a normal check-in time to make sure this process is much easier for our guests and staff. As far as the trash found, we are increasing our housekeeping to...

Sioux City, Iowa
Reviewed 2 weeks ago

Long lines to check in to hotel. Very unorganized. Very slow check in. Did water park no towels. So crowded to many people over occupancy. Haven't got checked in yet been waiting over 30 minutes line hasn't moved.

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Helpful?
Thank susanf1027
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Susan, we are disappointed to hear you had to wait at check in. We were certainly busy this last weekend. I will make sure to pass this along to see how we can spread up the process for our guests. When the CoCo Key Water Resort is busy, we do run out of our complimentary towels quickly. This is why...

Norfolk, Nebraska
Reviewed 2 weeks ago

Never again. Our family purchased a groupon for CoCo Key water resort and hotel and decided to go a night early, reserving 2 rooms. When I called to reserve an extra room and to inquire about a cabana rental, I left several messages and called ten times before someone answered the phone. I never received a call back about the...

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2Thank willfave
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

We are sorry to hear you and your family did not have the best experience at Hotel RL Omaha. Hotel RL is certainly kid friendly before 6 p.m. in the Commons area. Other areas of the hotel can be accessed at any time. Families who are utilizing the waterpark are typically booked in the CoCo Key Water Resort Hotel. It...

Reviewed 3 weeks ago

Took 20+ mins to check in. Shower in room was barely a trickle. Our room was by the commons, they play elevator music all night in that area making it hard to sleep. They allow pets, dogs in the room next to ours barked a lot. Restaurant was out of almost everything. We ordered 3 meals with salads, my salad...

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Helpful?
Thank Gary B
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Gary, we are certainly disappointed to hear of your experience at our property. Please give our Director of Operations a call at 402-547-5650. We would love to talk further about your stay and the possibility of another stay in the future. Your helpful feedback will be passed on to make sure we improve for our guests so that our value...

Madison, Wisconsin
Reviewed 3 weeks ago via mobile

It seems a lot had been done to make the place look nice. The lobby and common area. But all the good thing stop there. Check in experience was like getting checked into prison (not that I have that experience myself). There was no courtesy to guests whatsoever. People were on their cellphone and it took over 10 minutes to...

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Helpful?
Thank Zuri T
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Thank you for your feedback. We are currently going under an entire property renovation. Our front desk and Commons area are the two areas that have been completed so far. We certainly have big plans for the rest of the property. We apologize for the wait when it came to check in and for the bathroom situation. Our guess is...

Sioux Falls, SD
Reviewed 4 weeks ago

For what we paid to stay there, we could have stayed at a much nicer hotel in Omaha. You are paying to be able to walk to the massive indoor waterpark and stay inside - which is definitely a nice feature if you have kids. The hotel feels very detached - you check into the front and then drive down...

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Helpful?
Thank sufusimz
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Thank you for staying at our connecting property, CoCo Key Water Resort, and providing helpful feedback. I am sure you will be happy to hear that renovation will take place at the water resort later this year. This will make the property feel more attached, than detached like you had mentioned. The lighting will also be greatly improved. We sure...

Chariton, Iowa
Reviewed 4 weeks ago

wondering if this was due to the fact it's changing hands? had a reservation over a month in advance, with an email confirmation number. however, they "didn't have a reservation for me" when we got there. so, didn't get our preferred room type. we were supposedly given a special rate and comped wristbands to compensate, but then found out were...

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Helpful?
Thank Alyson P
Shannon W, Marketing Manager at Hotel RL Omaha, responded to this review

Alyson, I can certainly understand your frustration with check-in and apologize for this negative experience. Having issues during any stay, especially upon arrival, is certainly not what we want to hear. We certainly want our guests to have the best experience possible. I do hope the issues with your rate was resolved during your stay. To talk further, please don't...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Resting in the heart of the city, Hotel RL Omaha invites guests to discover the culture throughout the River City. Local secrets and famous attractions are waiting to be discovered nearby. Recharge in our comfortable accommodations after a day of exploration and new experiences. The laid-back atmosphere at our Omaha hotel allows you to lounge, work, and plan adventures around the city. Guests can take pleasure at our adjacent indoor water park, working out at our state-of-the-art fitness center, and dining at our on-site restaurant. TOP FEATURES OF OMAHA HOTEL: Complimentary artesian coffee by Victrola Coffee Roasters, The Living Stage Communal lobby space for work or lounging Communal game table, RL steps, Complimentary bikes, Grab and go options, On-site dining at Castaways, 3,636 square feet of meeting space at Hotel RL, Connected to the Omaha Conference Center, Onsite indoor water park. THE LIVING STAGE Join us in a celebration of art and culture in the comfort of our hotel in Omaha. The Living Stage at Hotel RL invites guests and locals to share their knowledge and diverse perspectives. Authors, artists, musicians, community leaders, and local start-ups are encouraged to promote conversation and a deeper understanding of the world. PROJECT WAKE UP CALL We believe everyone deserves to sleep with a roof over his or her head. That's why we started Project Wake Up Call, a philanthropic initiative to help end homelessness one new hotel opening at a time. Learn more about Project Wake Up Call and our Omaha Uncovered while staying at the hotel. ... more   less 

Additional Information about Hotel RL Omaha

Address: 3321 S 72nd St, Omaha, NE 68124-3587 (Formerly Ramada Plaza Omaha Hotel and Convention Center)
Region: United States > Nebraska > Omaha
Price Range: RM337 - RM1,018 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel RL Omaha 3*
Number of rooms: 364
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Also Known As:
Ramada Plaza Omaha Hotel & Convention Center & Coco Key Water Omaha
Ramada Plaza Omaha Hotel And Convention Center & Coco Key Water Resort
Holiday Inn Omaha
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Questions & Answers

Here's what travellers have asked, with answers from Hotel RL Omaha staff and other travellers.
2 questions
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Questions? Get answers from Hotel RL Omaha staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid The Commons area and the rooms near the vending machines.”
 of 5 bubbles S702VMgaryb, 5 Mar 2017 | Read review
“stay somewhere else and come to the waterpark”
 of 5 bubbles alysonp713, 21 Feb 2017 | Read review
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