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Hilton Garden Inn Springfield

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Hilton Garden Inn Springfield
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663 Reviews from our TripAdvisor Community

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Showing 659: English reviews
Desoto, MO
Reviewed 2 weeks ago

We stayed in a King Suite with Jacuzzi Tub. The room was average size but was very clean. The decor in the lobby, common areas are very modern and pretty. My only complaint was that breakfast was not included. It was 9.99 per person and us no different than any other hotels free continental breakfast. The standard cereals, bagels, etc....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank jamiekF5417MV
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for your review of your stay with us! We must have had an off day in the restaurant and I will definitely follow up with our team on it. We use much higher quality ingredients than hotels with "free breakfast." Our eggs are fresh cracked, our bacon & sausage fresh cooked, we never use a microwave in the...

Naperville, United States
Reviewed 2 weeks ago

Another great stay at a Hilton Garden Inn. These properties continue to amaze me for the price and the quality in which you receive. I would not only recommend this location, but any other Hilton Garden Inn

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Chris M
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you, thank you, thank you. I get called a Hilton cheerleader a lot but I love it when a guest feels it! While I have an awesome service oriented team here in Springfield I can personally attest that Hilton Hotels Worldwide drives home the mission to its hotels and franchisees consistently, day in and day out. I appreciate you...

Caledonia, Illinois, United States
Reviewed 3 weeks ago

Comfortable, quiet stay. Pillows were fabulous. We liked them so much, took a photo of the tags. Complimentary cookies as we came and went were a big hit. Will choose Hilton again. All family members were impressed.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Lee Ann G
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Our housekeeping team works diligently to ensure that all of our pillows remain "happy" and ready for our guests. Every pillow is checked after remaking it to ensure it does not "frown" when laid across the arm. Frowns go bye-bye and happy pillows await our guests. Thank you for eating the welcome bars! They make me eat any that are...

Webster City, Iowa
Reviewed 3 weeks ago

Breakfast was well worth it! Front staff was helpful - rooms were quiet and clean - sleep number bed was a little confusing but the pillows were comfy, water pressure in shower was good and hot - nice, safe location

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Marsha H
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I appreciate your review! With many nationally flagged hotels offering "free" breakfast sometimes it can be hard for some to see the value in paying for a breakfast (either in the restaurant or as part of our Bed n Breakfast packages.) I can honestly say that we use high quality, fresh ingredients every step of the way. We do not...

LeRoy, Michigan
Reviewed 4 weeks ago

Took kids to swim and pool was down for cleaning. Staff didn't care. Made our kids very upset as that is why we're there. Being cooped all weekend and couldn't even swim. Not a great experience for our family.

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Helpful?
Thank meganv289
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I want you to know that I take the safety, security and comfort of all our guests very seriously and our pool should only be down in the event of a chemical imbalance or an "accident" in the pool. That's it, no exceptions, and I have personally communicated to all team members this expectation as well as the expectation for...

Chippewa Falls
Reviewed 4 weeks ago

The check-in and check-out was smooth and quick. All the staff was very helpful and welcoming. The bed was heavenly comfortable and the pillows were wonderful as well. I will always come back to this hotel when in Springfield!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Brittany B
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

It always warms my heart to see glowing comments about the team at our hotel. I know they appreciate it as well as they embody the spirit of hospitality on a daily basis. I look forward to sharing this review with them as it reminds them the efforts count. I will share it with the bed as well but I...

Augusta, Illinois, United States
Reviewed 4 weeks ago

Great hotel with nice staff and providing everything you need. It was clean and had a lot of amenities, pool and nice exercise room. The breakfast they served were wonderful. They served such a variety of foods.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Mary S
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

I want to thank you for staying with us and providing the Tripadvisor world your feedback! Some say having breakfast is the most important thing you can do each day....I say preparing a great breakfast is the most important thing we can do every day!

Chicago, Illinois
Reviewed 15 January 2017

Excellent staff. Front counter was staffed 24 hours a day. Always greeted the guests and they were extremely helpful. They were very good about answering questions and had no problem calling a taxi service for me at 6 o'clock in the morning.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank judgechevere
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you very much! The safety, security and comfort of all of our guests is paramount to this team and it starts with being present! I appreciate you letting people know about this. Thank you for staying with us and we hope to see you again!

CHICAGO
Reviewed 1 January 2017

Loved my stay here. Wasn't what I expected being a loyal Hilton Honors member. I expected more of a home like environment. This stay felt like I was only to sleep and leave. More motel feeling versus hotel feeling.

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Helpful?
Thank Tanisha J
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Home is exactly what you should expect when you stay in my house. Your feedback drove home how important this is to our team. Frankly, we missed the boat on your experience and we are committed to making the needed improvements to succeed in our mission of being your home away from home. It starts with me as the General...

Reviewed 31 December 2016 via mobile

Easily accessible off the highway, with some highway noise, but nothing very loud. Weird driveway entrance, had to ,are a u-turn the first time I arrived. Hotel is clean and workers are very friendly. I had a room with a jacuzzi, it was an interesting way to watch a hockey game alone, but I would do it again.

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Helpful?
Thank Brian K
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review

Thank you for choosing to watch some hockey from a jacuzzi! Hopefully you were watching the Black Hawks win from the comfort of your room! (If not, that OK but let's avoid most other sports discussions in this town!) I appreciate your posting about your stay and we hope to see you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 

Additional Information about Hilton Garden Inn Springfield

Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: RM472 - RM709 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity and Hotels.com so you can book your Hilton Garden Inn Springfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
4 questions
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Fond du Lac, Wisconsin
over a year ago
11 months ago
over a year ago
Fond du Lac, Wisconsin
over a year ago

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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have a separate living room, which would be good when traveling with a family.”
 of 5 bubbles michaelbP8862US, 11 Aug 2016 | Read review
“First floor rooms near the kitchen smell like food”
 of 5 bubbles stevehU7057MV, 18 Jul 2016 | Read review
“The runs perpendicular to the street and the freeway. If you want a quiet room do not pick one on either end of the halls.”
 of 5 bubbles 608heatherm, 2 Jul 2016 | Read review
“Wifi is supposed to be free for HHonnors members, but I didn't get it to work.”
 of 5 bubbles danielrk2015, 3 May 2016 | Read review
“I believe any room is wonderful.”
 of 5 bubbles jryan323, 17 Mar 2016 | Read review
5 of 5