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Hilton Garden Inn Springfield

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Traveller (54)
Room & Suite (31)
Dining (9)
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Overview
  • Excellent56%
  • Very good26%
  • Average10%
  • Poor5%
  • Terrible3%
Travellers talk about
“front desk”(84 reviews)
“hot tub”(25 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Springfield
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Springfield
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (791)
There are newer reviews for Hilton Garden Inn Springfield
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427
205
86
43
26
Show reviews that mention
All reviewsfront deskhot tubstaff was friendlyroom was cleanoff the highwaygreat place to staynext morningbusiness tripbreakfast staffwater pressureeasy accessvery nice hotelfree breakfastconvenient locationwould definitely stay here againlincoln sitessausage
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11 - 15 of 787 reviews
Reviewed 14 March 2018

We live nearby but rented the room to get away I got this room because of the whirlpool in the room the jets barely pushed out any pressure so it might as well have been a bathtub it was a huge disappointment and made the...More

Review collected in partnership with Hilton Garden Inn
Thank remivandevoorde
Response from Christopher F, General Manager at Hilton Garden Inn SpringfieldResponded 14 March 2018

This is definitely not the experience we want any guest to have with us. While our maintenance team works hard to prevent any malfunctions of the equipment on site, especially the in room whirlpools, occasionally things fail and need to be fixed. This is not...More

Reviewed 13 March 2018

Did not take all dirty towels and completely missed giving us ANY clean towels OR more coffee and coffee cups for second morning. When we called to report the problem, they were a bit rude and then took over 20 minutes and a second phone...More

Review collected in partnership with Hilton Garden Inn
Thank Jill F
Response from Christopher F, General Manager at Hilton Garden Inn SpringfieldResponded 13 March 2018

I want to apologize for the delay in your stay over service. I will not make any excuses and will offer my commitment to work with our team to make improvements in this area of service to our guests.

Reviewed 4 March 2018 via mobile

Slept well on the most comfortable bed. Learned at checkout that one could adjust the comfort of the bed if needed. Shower head had adjustable flow settings. Everyone was kind. Swam in the pool and sat in hot tub. Breakfast was delicious with the most...More

Thank trav3lbug66
Response from Christopher F, General Manager at Hilton Garden Inn SpringfieldResponded 6 March 2018

Thank you for this awesome review of your stay with us. While you cover a lot of bases in it, everyone of them is a direct relation to our team members and their dedication to service. I will be sure to share this feedback with...More

Reviewed 24 February 2018 via mobile

Too late to finish a business trip and the Hilton was the right choice. The staff is friendly, check in was fast. My room was quiet and clean. If you’re in the area, you may want to stay at this property. I’ll be back.

Thank Divexcl50
Response from Christopher F, General Manager at Hilton Garden Inn SpringfieldResponded 26 February 2018

Thank you so much for this review! We cannot wait to see you back!

Reviewed 10 February 2018 via mobile

This hotel was very clean. My family of 10 people had a very pleasant stay here. Rooms were spacious and clean. Staff was friendly, and I loved having a Keurig in the room! I would definitely recommend this hotel to anyone and would stay here...More

Thank Kayla B
Response from Christopher F, General Manager at Hilton Garden Inn SpringfieldResponded 13 February 2018

As a coffee snob I am happy to see someone post about our Keurig machines in our guest rooms! Most hotel coffee is nothing more than well.....TripAdvisor will delete an accurate description as it would not be suitable for anyone's eyes! Thank you so much...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$108 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Springfield
#9 Family Hotel in Springfield
#9 Romantic Hotel in Springfield
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Springfield
#9 Family Hotel in Springfield
#9 Romantic Hotel in Springfield
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (54)
Room & Suite (31)
Dining (9)
Pool & Beach (5)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Emily G
9 March 2016|
AnswerShow all 3 answers
Response from Jeffrey A | Property representative |
Breakfast is $9.95 or you can purchase in advance a few dollars by buying the B&B rate that is good for 1-4 persons.
0
Votes
Ashlee S
10 August 2015|
AnswerShow all 7 answers
Response from mr_masterangler | Reviewed this property |
Don't remember but the hotel sucks anyway bar or not
0
Votes
John B
6 March 2015|
AnswerShow all 4 answers
Response from E S |
They offer a bfast buffet for 9.95/person, but when we checked in our attendant upgraded our room to include bfast for $20 more which saved us money bc we had 3 adults and one child. It was a great breakfast and we couldn't... More
1
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Room Tips
"Opposite side of interstate"
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"Pick another hotel"
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"Book a room with breakfast -- at this hotel it is worth the little bit extra it will cost."
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"get a room away from the highway"
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