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Crowne Plaza Springfield

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342 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Waverly, Illinois, United States
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 January 2015 via mobile

Normally I am the QUEEN of positive online reviews. However I cannot in my right mind see how this hotel is considered a 3 1/2 star hotel? After check in and some TV we decided to go bowling. We cam back around 8pm to discover we had missed dried blood dripped down the bathroom doorway. Yummy. Also giant man sized... More 

3 Thank Melissa G
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon Melissa G, I would like to apologize for the experiences you had while at our hotel. We do not want those to be standards that you know us for. I would truly like to speak with you further about the situations you experienced with us. If you would like to have your issues address please feel free to... More 

Bloomingdale, United States
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 December 2014

Hotel is clean and nicely decorated for the holiday. Fitness room better equipment than in the past and rooms are comfortable and for the most part quite. Meeting rooms a bit on the cool side. Food at the hotel good and better than in the past must be new cook. Enjoyed the stay.

Thank Kim M
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Kim M, I would like to Thank You for taking the time to write such an awesome review about us. We are so pleased that the time and training we are spending on and with our staff is making your says become more enjoyable! We are looking forward to seeing you again in the future and hope you... More 

United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 December 2014

I travel to Springfield often to visit family and friends. I always stay at the Crowne Plaza and have done so since 2009. The Crowne is a classy, elegant hotel with exceptional customer service. Every employee, old and new, remembers my name and my food / drink preferences. I always feel so pampered and I find myself wanting to spend... More 

1 Thank Trevor C
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Trevor C, We are so pleased to see that you are able to enjoy our hotel and keep coming back!! We are excited about what the future holds for us. We are about to undergo complete room renovations starting in the next few months! Now you will be able to enjoy all the same staff with a brand... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 December 2014

Stayed a couple of nights while attending a conference at the hotel. You can't beat the convenience of staying at the same place as the meetings. The food service for the meetings was good. The hotel offers what you would expect. The room was definitely worn down and looks tired. Three lights didn't work in the room including a lamp... More 

Thank Sgaffney34
CrownePlazaSprfld, Front Office Manager at Crowne Plaza Springfield, responded to this review

Good Morning Sgaffney34, It does not make us happy to see that you only had an average stay with us. We pride ourselves on being the very best at what we do. I would like to let you know that we have taken on new ownership and the room experience will be much more satisfactory for you very soon! We... More 

Level Contributor
61 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 December 2014

If I had to pick one location for all the conferences I will attend in my future this would be the place. It is located on the edge of town, but close to several restaurants, a movie theater, and a little shopping. What more can a girl ask for. I was in town for the annual Memory Conference and once... More 

1 Thank Brenda B
CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Morning Brenda B, I would like to Thank You for taking the time to post such a great review about our hotel. I am happy to see that you had such and enjoyable time! We truly hope to see you back sometime in the future and not only for business!!! Have A Great Winter!!! Crowne Plaza Springfield Staff More 

Level Contributor
151 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 24 November 2014

very nice hotel, right off of I-55, so easy off/on. No independent dining places near the hotel & I dislike having to dine in a hotel or at chain restaurants so this is a minus for me. The hotel is not in/near Springfield's city center. The hotel was maybe 20% full at the most yet for some reason my wife... More 

Thank SweetWillie
CrownePlazaSprfld, Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon SweetWillie, I would first like to Thank You for your stay with us! Please allow me to apologize for the inconveniences you experienced during your stay with us. I do understand the want to try something new while you are on the road traveling from home and hope that someday soon we will be able to have a... More 

Chicago, Illinois
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 November 2014

I stayed at the Crown Plaza for two nights last week. I frequent IHG hotels and am a Priority Club member. I was happy to stay at the Crown Plaza as they have always been a top notch hotel chain, especially for business. The facility was beautiful and the meeting rooms were plentiful and well equipped. I attended a luncheon... More 

2 Thank ericb67
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

Good Afternoon ericb67, I would like to truly apologize for the state of your room and the way the walls looked. It is an issue that I am passing on to my Executive Housekeeper personally and will follow up on to assure this doesn't happen again. The hot tub being down is being fully addressed and handle however I know... More 

Saint Louis, Missouri
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 November 2014

The views from the deck are fabulous! The pool was outstanding along with the sauna. I used IHG points for the stay and I was 100% satisfied. I have been staying at Crowne Plazas more frequently as I stay in hotels 250+ nights a year. This one is superb! Regards, John

1 Thank John R
Bourbonnais, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 November 2014

Got to the room and immediately noticed a long, black hair on the bathroom floor, then also hair in the bathtub. The bathroom floor under the sink counter was dirty. The mirrors in the bathroom were all spotted like they had fogged up and were just quickly wiped off with a towel, I think probably by a previous guest after... More 

1 Thank Ruth E
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

I am truly sorry for the cleanliness of your room. I have addressed your review with our Executive Housekeeper. It sounds as if you were checked into a room that was not yet visited by our housekeeping team and for that I am sorry. More 

Aurora, Illinois
Level Contributor
175 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 10 November 2014 via mobile

The hotel has been taken over from holiday Inn, and while staff is friendly and helpful, there are definitely some issues. The thermostat in the guest rooms could not be regulated. Very cool, and no extra blankets. It was nice to have a light meal offering in the lobby, but why couldn't there be chips, salad to go along with... More 

Thank ljtheodore1122
CrownePlazaSprfld, General Manager at Crowne Plaza Springfield, responded to this review

Thank you for your review. I apologize the for the temperature and the lack of blankets during your visit. We have additional blankets available and are only a phone call away. I will address the thermostat issue with our engineering department. Please note that we have been making updates to the hotel over the last several years which include higher... More 

261 photos of this hotel

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All Traveller Photos (113)
Bathroom (18)
Room/Suite (31)
View from Room (4)
Pool/Beach Area (5)
Hotel & Grounds (18)
Dining (5)
Business Centre/Function Rooms (5)
Other (27)

Management photos: Courtesy of the property manager

All Management Photos (148)
Room/Suite (40)
Bathroom (2)
Dining (8)
Business Centre/Function Rooms (5)
Hotel & Grounds (53)
Pool/Beach Area (8)
Other (32)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Hotel - Springfield is designed and decorated with the gracious charm of a fine European hotel. The Crowne Plaza - Springfield has newly upgraded bedding in all guest rooms, featuring plush comforters, feather pillows, and pillow-top matresses. Reserve your room now and have have the confidence you are receiving the lowest rate you can find on the Internet guaranteed. Conveniently located directly off Interstate 55 and historic Route 66 and near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation and the Illinois Secretary of State office complexes, the Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum.To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000.Join the Crowne Plaza - Springfield for dinner at our Rosewood Dining Room and follow with a relaxing after dinner drink at The Mahogany Bar and Grill. The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby CafePlaytime is covered also by our 14th floor Indoor Pool, Whirlpool, Sauna and sundeck ... more   less 

Additional Information about Crowne Plaza Springfield

Address: 3000 South Dirksen Parkway, Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: RM393 - RM523 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Springfield 3.5*
Number of rooms: 288
Reservation Options:
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Also Known As:
Crowne Plaza Springfield Hotel Springfield
Springfield Crowne Plaza
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Questions & Answers

Questions? Get answers from Crowne Plaza Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 11th floor and above were plush, more luxurious and the views were amazing.”
  • Standard bathroom
  • All rooms has a shade screen and room darkening curtains
  • Day view of the 14th floor observation deck
  • View from the 14th floor observation deck
  • Adequate clothes hangars. The iron plate was clean as was the ironing board
  • Templespa toiletry items
  • Single electrical outlet on opposite sides of the bed head board
  • 11th floor suite. Very relaxing and comfortable
 of 5 bubbles K8981RQgaryp, 18 Sep 2016 | Read review
“12th floor was very quiet.”
  • King room. Bathroom was HUGE. I wish I'd have taken a pic!
 of 5 bubbles PeteandMolly, 23 Jul 2016 | Read review
“Higher up is better.”
 of 5 bubbles Corvair65, 22 Jul 2016 | Read review
“Lift service”
  • Beautiful
 of 5 bubbles Mohan112, 14 Jul 2016 | Read review
“Had very loud people across the hall from me. They continued to yell and slam doors.”
 of 5 bubbles ginak489, 1 Jun 2016 | Read review
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