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Having paid for drinks by cash and card I was presented with a bill, which i was told was for the drinks that we had just had - but not paid for! I paid Andrea and took ther matter up with reception the next day....More
Response from Kraig P, General Manager at Crowne Plaza SpringfieldResponded 8 November 2015
Thank you for your post and please accept my apologies for this. I'm happy that Ann took care of this for you however you are correct about the principle. I am the new GM of this hotel and will address this with our...More
· Parked and had to go to second floor to register.
· The price was changed and not the same as my confirmation ($11 more one day and $13 less the other) - saved $2.
· Could not understand the check in staff...More
Response from Kraig P, General Manager at Crowne Plaza SpringfieldResponded 5 November 2015
You are correct that Renovations will not fix the issues. As the new General Manager here only a few days I can promise you that all service, cleanliness, mechanical and operational issues are being addressed and we are looking at each one of your stated...More
This is a big hotel as it is a conference center. Registration on 2nd floor. Lots of dark wood and granite, marble. Looks very nice.
Room was very nice. Very comfortable bed. Very quiet as i was on 8th fl. Everything was clean.More
Response from Joseph Z, Manager at Crowne Plaza SpringfieldResponded 3 November 2015
Thank You for making the Crowne Plaza your choice while you were in Springfield, and for taking the time to share your thoughts with the Tripadvisor community.
We're glad you enjoyed your time with us - especially the new beds on the 8th floor that...More
Stayed here for one night on the 28th September as part of our R66 trip.Decent rooms and thats about it,charging $9.99 for wifi is shocking this is the only place that charged for wifi during our whole trip.
Staff not helpful at all,we were not...More
Response from CrownePlazaSprfld, Front Office Manager at Crowne Plaza SpringfieldResponded 27 October 2015
Good Morning Stephenb1965,
I would like to apologize personally for the issues you experienced with us during your stay. When it comes to wifi we do offer it free to all of our IHG Rewards members and it is a wonderful FREE program for anyone...More
Barely a grunt hello on check in. No help with bags available at mid-afternoon. Room ok, but not perfect. When trying to ask about specific event in the morning, the response was call in the morning. Oops, was I feeling like a welcomed guest?
Thank Paulette P
Response from Joseph Z, Guest Relations Manager at Crowne Plaza SpringfieldResponded 3 November 2015
Thank You for taking the time to share your experiences at our hotel with the Tripadvisor Community. I apologize that we didn't provide the level of service that you expect from us, or that we expect from ourselves.
As we are almost finished with the...More
US$95 - US$152 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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