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Quality Inn & Suites

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118 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Portland, Oregon
Reviewed 27 April 2015

We spent two nights here. It was a nice motel. Nothing special, but nice. Clean rooms, adequate towels and other basic amenities. It did have two chairs at a desk, which is a plus for my wife and I each having our own laptop. The breakfast was scrambled eggs and sausage patties, along with the usual stuff. We enjoyed their...

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Thank Larry T
Dronfield, United Kingdom
Reviewed 26 April 2015 via mobile

This was an excellent hotel with all the facilities we needed. The guy on reception was very helpful and polite. Breakfast choices were very good and the staff really pleasant. The hotel is convenient for restaurants and near to a good shopping area within walking distance. The only bad point was noise from the room above late at night.

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Thank Chrisq2005
Springfield, Illinois
Reviewed 21 April 2015

Better than any hotel I have ever stayed at. Rod, Patricia, Jenna and Dave at the front desk are all fantastic. The hotel is very clean and I particularly enjoyed the free continental breakfast and the swimming pool.

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Thank Timothy T
Kansas City, Missouri
Reviewed 13 April 2015

We recently stayed at this hotel to see the Lincoln sights. The first night there I was awakened when I felt something crawling in my ear. I got up to see what it was and we found small bugs hiding in the seams of my pillows and my husband's. When we called the front desk girl to the room to...

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1Thank HeLives2015
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm sorry to see that you were unable to stay. Let me start by saying that all of my back of the house staff are thoroughly trained to inspect for bed bugs and do this after every single guest checks out.The morning after your departure, we had our pest control company come in to evaluate the room...

Belleville, Illinois
Reviewed 20 March 2015

Found them with no advance registration. Clerk very helpful. Got the type room we wanted with no hastle. Have been to Quality Inn's before and always satisfied. Manager very helpful in A.M. Appreciate the friendliness shown to me and my husband.

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Thank Elaine P
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, I'm pleased to see that you enjoyed your stay and glad to see that you found our hotel without advance reservations. We enjoyed accommodating you and look forward to your future stays. Thanks again for your patronage! Sincerely, Rodney M. General Manager

Fairland, Oklahoma
Reviewed 17 March 2015 via mobile

We booked our room on choice website as we always do, expecting a one bedroom suite. We did not we got 2 beds and a couch. We paid $10.00 extra thinking that we were getting an extra bedroom oh well. Other than that and having to go get our keys fixed because they would not work 3xs up and down...

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Thank Dodgesrw
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thanks for taking the time to leave your review. I'm pleased to see that you enjoyed your stay and look forward to accommodating you in the future. Thank you also for your patronage! Sincerely, Rodney M. Genereal Manager

Jerseyville, Illinois
Reviewed 25 February 2015

My family stayed at Quality Inn & Suites this weekend and had a great experience. The hotel is an older hotel but has been remodeled recently, and the customer service was the best I've experienced. We would definitely stay here again.

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1Thank Mary K
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for choosing our hotel to accommodate your needs.We appreciate it also that you have taken the time after departing to leave such a nice review regarding your stay.The staff and myself enjoyed hosting you and your family and look forward to your future stays. Sincerely, Rodney M. General Mnager

Kansas City, Missouri
Reviewed 12 February 2015

went out of their way to help and they were very nice. room was clean and they are in a decent location. The general manager was very nice and helpful as well as all three concierge i met while i was there. i will definitely stay here again if I'm ever back in Springfield.

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1Thank Carlisle727
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to leave your review and for your patronage.I'm pleased to see that you enjoyed your stay.I'm also pleased to see that the associates were friendly and accommodating. We will look forward to your future stays.! Sincerely, Rodney M. General Manager

SW Illinois
Reviewed 21 January 2015

While the hotel was nothing spectacular and could stand a good updating, it was clean and conveniently located for a YMCA swim meet. Breakfast is normally served at 7:00, but the swimmers (there were several swim families staying, as it turned out) had to be at the pool by 7:00. The manager had breakfast ready at 6:00 instead so we...

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1Thank SWIllinoisBeachLover
Rodney M, Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thanks for taking the time to leave your review.We sincerely enjoyed accommodating your group and look forward to your future stays. Thank you also for your patronage, it is greatly appreciated! Sincerely, Rodney M. General Manager

Florence, Kentucky
Reviewed 16 December 2014

No surprises. A decent rate but a well worn property. It always amazes me that they still build these type of hotels out of wood. The whole building creaks and squeaks. Furniture was pretty worn. Room was clean and staff was very friendly. This is a decent place if you just need a place to sleep.

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1Thank flynomore
Rodney M, General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Your correct, our building isn't new, but the renovations are, the management is , as well as the staff.Were pleased to see that you found it clean and comfortable. Thank you for your patronage. Sincerely, Rodney M. General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Quality Inn & Suites, a Springfield IL Hotel near Abraham Lincoln Presidential Library & Museum.Conveniently located off Interstate 72 in the heart of Springfield's premier shopping and entertainment district, the Quality Inn & Suites® hotel is near the Abraham Lincoln Presidential Library & Museum, Knight's Action Park & Caribbean Water Adventure, White Oaks Mall, University of Illinois at Springfield, Lincoln Home National Historic Site and the Illinois State Fairgrounds.This Springfield, IL hotel is surrounded by a variety of restaurants and entertainment venues, including a comedy club and movie theater. With easy access to downtown, our hotel caters to the needs of both business and vacation travelers. ... more   less 

Additional Information about Quality Inn & Suites

Address: 3442 Freedom Dr., Springfield, IL 62704-6516 (Formerly Comfort Inn)
Region: United States > Illinois > Springfield
Price Range: RM310 - RM496 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
3 questions
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Decatur, Illinois
2 months ago
over a year ago

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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on second floor and away from elevator are quieter.”
 of 5 bubbles rodh330, 17 Jan 2017 | Read review
“Stay far from pool. noisy”
 of 5 bubbles JeffnSharon, 1 Nov 2016 | Read review
“Only take room 112 as a last choice, especially on weekends. It is right across from the pool.”
 of 5 bubbles stevend823, 3 Jul 2016 | Read review
“A two story hotel, the hotel staff suggested we stay on the second floor where noise would not be a factor.”
 of 5 bubbles Travelin_Fool_7, 25 Sep 2015 | Read review
“Bring a small surge protector for your charging needs”
 of 5 bubbles mrskiwi72012, 24 Jun 2015 | Read review
5 of 5