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Comfort Suites

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175 Reviews from our TripAdvisor Community

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Showing 173: English reviews
Haviland, Kansas, United States
Reviewed 4 July 2016 via mobile

Superior service at check in by Sabrina. Inquired for discounts, asked if we'd eaten dinner to provide recommendations, made sure all needs were met. Rooms excellent in comfort and cleanliness. Remarkably quiet considering the large number of softball teams lingering in lobby areas throughout the evening.

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Helpful?
Thank Diane T
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Diane T, Thank you for your kind comments,and taking the time to write a review on TripAdvisor regarding your recent stay at the Comfort Suites Springfield, IL The kind comments mentioned regarding Sabrina's level of service will certainly be passed along to her! We take great pride in exceeding our guests expectations! And we are pleased that with was...

Paris, Wisconsin
Reviewed 3 July 2016

Stayed here when visiting Springfield for three days. We stopped here when our original planned stay at a downtown bed and breakfast did not work out. They accommodated us without a reservation. They were very courteous and sympathetic to our situation. We got a suite on the 3rd floor near the elevator. It was clean and comfortable. We originally reserved...

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Helpful?
Thank Shelia G
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Sheila G, Wow! What nice comments you have published on TripAdvisor regarding your recent visit to Springfield, IL We, at the Comfort Suites, take great pride in exceeding our guests expectations! I am pleased to hear that our team was kind, courteous and found jour breakfast great. Thank you for your outstanding recommendation! Sherri White, CHA General Manager

Corona, California
Reviewed 2 July 2016 via mobile

There are several choices of hotels on South Dirksen Parkway. Our suite at the Comfort Suites had a very good price, was clean, had a comfortable bed, in room 1 cup coffee maker, small refrigerator, microwave, couch, chair. The sink, toilet, shower/tub is all in 1 room. There are all the amenities you need including a hair dryer and plenty...

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Helpful?
Thank KarenK518
gm_il127, General Manager at Comfort Suites, responded to this review

Dear KarenK518, Thank you for all of your great compliments regarding your recent stay at the Comfort Suites in Springfield, IL We are glad to hear that you enjoyed all of our amenities! And that the location of our hotel is close to everywhere that you wanted to make your stay with us enjoyable! Sherri White, CHA General Manager

Westbrook, Maine
Reviewed 30 June 2016 via mobile

I cannot say enough good about our stay. Our room was clean and very comfortable. It was exactly what we needed after a very long day of traveling. We stayed at a number of Choice Hotels on our trip and this was by far one of the best. I would highly recommend.

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Helpful?
Thank Gabby716
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Gabby716, Thank you for your very kind comments! It is our goal to exceed all of our guests expectations. Thank you for your loyalty to Choice Hotels. We appreciate your sparkling recommendation! We certainly look forward to serving you again in the future. Sherri White, CHA General Manager

Reviewed 22 June 2016

The hotel was very nice & clean. I only give the free breakfast 3 stars. We went down about 8 am on Saturday morning ,so you would think they had enough staff to accommodate more of a crowd but sadly they didn't. They were completely out of scrambled eggs, out of bagels, butter, dry cereal & nobody to ask to...

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Helpful?
Thank 667nealw
gm_il127, General Manager at Comfort Suites, responded to this review

Dear 667nealw, Thank you for providing your feedback on TripAdvisor regarding your recent visit. We would like to apologize for your less than desirable experience with our breakfast. It is your feedback that gives us the opportunity to make changes where needed. It is our goal to exceed all of our guests expectations! Again, thank you for your feedback. Sherri...

Denver, Colorado
Reviewed 20 June 2016

I had a graduation party to attend in Central Illinois and wanted to see the Lincoln Museum so a friend and I headed to Springfield. I dropped her at this hotel and headed for the graduation party. She was very impressed with the size, cleanliness and comfort of the room (she had not stayed at a Comfort Suites before). The...

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Helpful?
Thank Laura S
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Laura S, Thank you for kind comments regarding your recent stay at the Comfort Suites Springfield, IL We are pleased to hear that you and your friend found your room clean, spacious and comfortable! We hope to accommodate your needs in the future. Sherri White, CHA General Manager

Reviewed 17 June 2016 via mobile

We were heading toward on the last day of a 15 day road trip, and this was our last night on the road. Rosie, the desk clerk, checked us in very quickly even though there was a family of 5 before us, and another couple. She told us about getting a discount at the barbecue place across from the hotel...

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Helpful?
Thank Brenda B
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Brenda B, Thank you for taking the time to publish such kind comments regarding your recent stay at the Comfort Suites, Springfield, IL! We take great pride in exceeding our guests expectations, I have shared your comments with Rosie and she was more than happy that her name was mentioned. We look forward to seeing you again in the...

Jefferson City, Missouri
Reviewed 14 June 2016 via mobile

I planned a trip to Springfield, IL for 33 members of our Learning in Retirement organization. We were looking for a hotel where we could spend two nights. COMFORT SUITES was a perfect fit for our group! Check-in took about 15 minutes, and that includes handing out keys for 19 rooms! Rooms were huge and very clean. Furnished with 2...

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Helpful?
Thank Vicki F
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Vicki F, Thank you for taking the time to publish such a detailed review on TripAdvisor regarding your group, we were happy to accommodate and make the process seamless for you! We strive to exceed all of our guests expectations. It is your feedback that lets us know what we are doing right and areas for improvement. Again, thank...

Buena Vista, Colorado, United States
Reviewed 11 June 2016

I booked our stay on line and screwed it up royally, but when I called the property in a panic Sabrina took care of everything! She fixed my mistake and removed my fears. The hotel was clean, quiet, and comfortable. The staff was pleasant and personable. We would definitely stay there the next time we go to visit family.

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Helpful?
Thank Judy S
gm_il127, General Manager at Comfort Suites, responded to this review

Dear Judy S, Thank you for posting such a kind review on TripAdvisor regarding Sabrina's outstanding customers service and the Comfort Suites! We take great pride in exceeding our guests expectations! Your compliment will certainly get passed along to Sabrina, again thank you for you wonderful feedback. Sherri White, CHA General Manager

Shrewsbury, United Kingdom
Reviewed 7 June 2016 via mobile

Very clean. Large comfortable room and very helpful staff. Some good restaurants within walking distance. Quiet. Breakfast is a bit basic but for the price we paid for the room perfectly acceptable. Would definitely stay again. Shops and visitor attractions within easy driving distance.

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Helpful?
Thank rachelevans0
gm_il127, General Manager at Comfort Suites, responded to this review

Dear rachelevans0, Thank you for posting a on TripAdvisor review regarding your recent stay at the Comfort Suites Springfield, IL We appreciate you positive feedback and are pleased you found our accommodations and staff helpful and comfortable. We look forward to serving you in the future! Sherri White, CHA General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning

Additional Information about Comfort Suites

Address: 2620 S. Dirksen Pkwy., Springfield, IL 62703
Region: United States > Illinois > Springfield
Price Range: RM403 - RM655 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Comfort Hotel Springfield
Comfort Suites Springfield
Springfield Comfort Suites
Hotel Style:
#3 Romantic Hotel in Springfield
#4 Family Hotel in Springfield
#7 Business Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“had king size bed and all the comforts of home”
 of 5 bubbles sgerdes2017, 14 Feb 2017 | Read review
“Higher floors are nice and quiet”
 of 5 bubbles grandmatammy50, 6 Nov 2016 | Read review
“Very quiet in our room.”
 of 5 bubbles missouritourists, 26 Oct 2016 | Read review
“Third floor worked for us since the elevator is close by.”
 of 5 bubbles barglof, 13 Sep 2016 | Read review
“Call Ahead or go online”
 of 5 bubbles cliffsiler, 8 Aug 2016 | Read review
5 of 5