We've stayed in January for 4 nights there. The room with the sea side view, had a balcony. Hotel is clean and nice. The receprionists were very helpful and friendly. Location is very good, the beach is near, bus stop is also near. Food was good, only the breakfast could be better, but it was ok. Thanks for all stuff, they made our stay more easy. We wanted to rent a car, but it was very difficult, because it was January, and the closest car rental office was in Imperia, about 20min by bus, but the price to rent a car for one night was 90euro! So we used public transport to get to San Remo, Imperia.
I stayed at this hotel for 4 nights as part of a group. This was not the hotel I was expecting to stay in and, despite having the same advertised 3 star rating, this was only of basic contractor standard. The hotel’s website and own literature describes the hotel as having been recently restructured/ completed renovated, however there was little evidence of this in either the public areas or bedrooms. My bedroom appeared to be the most basic on offer and was without air conditioning, soundproofing or wifi connection. At approx. 13ft6 by 8ft (including an impractical bathroom of 6ft by 3ft raised some 6 inches from the bedroom floor level) this equated to approximately 108 sq ft providing minimal space to negotiate around the double bed to access the balcony. The location of the sole plug socket dictated the location of fan or bedside lamp and the main light could only be controlled by a switch next to the main door. The four flights of stairs were mostly uncarpeted, surrounded by crumbling plaster work and the night-time lighting was inadequate due to an ineffective timer arrangement and defective bulbs. The chaos of check-in enabled a thief posing as a hotel porter to operate in reception and to rob one of our group on arrival. Security is a big issue with this hotel as the reception desk was frequently unmanned (staff serving at the bar or in the dining room or eating lunch as a staff group). On the morning after our arrival, a number of our passports surrendered at check-in were left unsecured behind the unattended desk which was located close to two open doors giving direct access from the street. Guests were often helping themselves to keys in the absence of a receptionist and on two consecutive nights street hawkers were waved through by staff to ply their trade in the dining room whilst guests ate. I also returned to my room one morning to find the cleaner had propped the door open to dry the mopped floor having moved on to another room along the corridor meaning anybody could access my room which was most concerning given the lack of safety deposit facilities. The food was very basic and many of the evening meals inedible due to their saltiness. The initial nightly vegetarian option for our group was plain omelette which was only changed after much negotiations to simple pasta options – certainly not the “…wide range of traditional Ligurian dishes and a sophisticated selection of international cuisine” referenced on the hotel’s own website. We also had the unwelcome addition of a karaoke man on full volume for the full duration of one evening meal combined with the owners encouraging guests to dance which did not make for a pleasant meal and prevented conversations with others at the table. Such was the volume that it could still be heard on the fourth floor. This hotel is likely to appeal more as a transit or contractor hotel or for those looking for no-frills accommodation on a tight budget.…
This hotel was a substitute hotel made by Diamond Rail Holidays, who had allegedly forgotten to book the hotel advertised in the brochure. The hotel is on a main road and close to the railway, as a result it was noisy, the rooms were some of the most poorly furnished and grubby we have had to endure in recent years. The bathroom was not clean and the shower was so small that you could not move around properly and the shower curtain was about 300mm to long so it draped inside the tray, most unsatisfactory. The toilet seat was worn and marked, most unsavoury, and the floor around the toilet was all stained. The Bar was a joke just like "Faulty Towers" if you ordered a draft beer they had to go to the Kitchen for it and if you ordered more than 2 they had to go back (only 2 hands!!) never heard of a tray!!. The siting area in the bar comprised of some cafeteria tables and plastic chairs, no sofas. The staff were not there before meals to serve drinks and when they did arrive they were overwhelmed with customers. Food was ok but the restaurant very basic. Security was poor people were helping themselves to their keys as there was nobody manning the reception desk. Very poor very disappointing spoiled the experience.…
We also stayed as part of a group. Hotel states it is 3 star but it is a 2 star at best. Took ages to get a drink at the bar as they had to get everything from elsewhere (ice, tonic, wine). Bathroom incredibly small - even 1 person in there was a struggle & there was mould on the ceiling & walls around the shower. Dangerous step from the bathroom down to the bedroom. Probably the most uncomfortable bed I have ever slept in. Food was poor & very salty, & they found it difficult to cater for the vegetarians in our group which shouldn't really have been a problem. No security & street sellers were allowed in to the dining room. As another reviewer has said, one of our party had her money stolen when we were checking in.
Stayed at this hotel for 4 nights as part of a group. Not the hotel we were expecting to be in. Bathroom ridiculously small, damp patch on the ceiling above the shower. View over main rd which was very noisy. Walls very thin could hear someone's television and conversations. Food poor and over salted. Lacks security, not always on reception desk and one of our group was robbed of her money on arrival.
We have booked a 4 bed room for four of us for just one night. We weren't expecting much for the price, but the result was well bellow expectations. The room we've got was tiny, facing the main street, next to the rail roads. The AC was not working. If we closed the only window, the heath was unbearable. If we opened it, the noise was unbearable. The bed I slept on was the worst experience in a hotel I have ever had. The bathroom could only be called clean if you are very polite, and it was even tinier than the room itself. There were no wifi in the room (only in the lobby) and we also had to pay for parking (10€/night). The day manager was okay (not really kind but informative), but the night manager, who let us in during the night was completely wasted (although he was trying to be really kind:). On the plus side, the breakfast was quite nice for the value.…
This is a nice hotel for the price, next to the beach with balconies that have views to the sea. Breakfast was included, parking was not. Comfortable beds, AC not turned on until later in the summer. Overall good experience for the price. Closeness to the beach and nice balcony a definite plus.
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