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SpringHill Suites Richmond Northwest

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Traveller (62)
Room & Suite (41)
Dining (4)
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Overview
  • Excellent55%
  • Very good32%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Offers from SpringHill Suites Richmond Northwest
Special Offer: 1000 Summer Bonus Points
Hotel packages
Hotel deals
Offers from SpringHill Suites Richmond Northwest
Special Offer: 1000 Summer Bonus Points
Hotel packages
Hotel deals
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Nearby Hotels
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (282)
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Traveller rating
148
93
26
7
8
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Time of year
LanguageEnglish
148
93
26
7
8
Show reviews that mention
All reviewscracker barrelthe spring hill suitesthe breakfast areafront desksuite styleroom was cleanhear people walkingindoor poolbreakfast attendantpull out bedmini kitchencomplimentary breakfastconvenient hotelnight managershort pumpoatmealliving area
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1 - 5 of 282 reviews
Reviewed 6 days ago via mobile

I can see why Tarrah is in this industry. She's excels at customer service! It's obvious that she enjoys her work while helping her guests have a great experience. The staff were all helpful, and I had a relaxing stay.

Thank njwainwright
Reviewed 1 week ago via mobile

My husband and I enjoyed our stay at the marriot suites very much. It started off with excellent customer service from Tarrah and David. It was obvious that their focus was on helping us and truly found it important that we have the best stay...More

Thank Talaya L
Reviewed 1 week ago via mobile

I accidentally booked a prepaid rate months prior to the targeted date and quickly realized my mistake. I attempted to explain the mistake but was told they would not reverse the reservation. In addition I had to change my dates and again was told this...More

Thank colyerm
Response from Danyel M, General Manager at SpringHill Suites Richmond NorthwestResponded 1 week ago

Thank you for sharing your concerns with us. Unfortunately, when booking an Advance Purchase Rate, the reservation cannot be changed, are pre-paid and non-refundable after more than (1) day of booking. If cancellation of or change to reservation takes place, guest will forfeit total room...More

Reviewed 2 weeks ago via mobile

In this day of poor customer service it’s beyond wonderful when you experience someone that goes above and beyond!!! My family and I had that experience with Tarrah! She was a pure joy even when things were chaotic around here. Tarrah never lost her cool...More

Thank Michele C
Response from Danyel M, General Manager at SpringHill Suites Richmond NorthwestResponded 2 weeks ago

Thank you for sharing your recent stay here at SpringHill Suites Richmond Northwest! We're excited to hear of your overall impression with our facility, room cleanliness, and Tarrah's excellent service delivery! We appreciate your feedback and compliments. We're looking forward to having you and your...More

Reviewed 3 weeks ago

The customer service has been terrible. I booked through marriott.com and canceled there 5 days in advance. The property charged me for a day anyway, even though it was clearly stated that there was no charge if canceled within 48 hours. The worst, though, is...More

Thank Stephen A
Response from Danyel M, General Manager at SpringHill Suites Richmond NorthwestResponded 3 weeks ago

Thank you for sharing your concerns with us regarding cancellation of your reservation. We are researching this issue further and will follow up with our conclusion. We hope you will consider to stay with Marriott on your future travels.

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$110 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Richmond
#15 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$110 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Richmond
#15 Business Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (62)
Room & Suite (41)
Dining (4)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
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luxgrie
28 June 2017|
AnswerShow all 3 answers
Response from CandyMan627 | Reviewed this property |
Not quite 30 miles away. Depending on traffic count on 30-45 minutes on the road.
0
Votes
Corsylyn
7 March 2016|
AnswerShow all 5 answers
Response from SherriaF | Reviewed this property |
No, no jacuzzi.
0
Votes
Wanda B
29 February 2016|
AnswerShow all 2 answers
Response from SherriaF | Reviewed this property |
About a 20 minute drive.. That's where I went for an event. Expect a $0.70 toll on your route
1
Vote
Room Tips
"All of the rooms are either double beds or king beds - all the same size. There are no larger suites. I would..."
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"I like the second floor near the ends so I can use the stairs,"
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"definitely fourth floor."
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"All rooms are great."
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