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Crowne Plaza Richmond Downtown

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#12 of 83 Hotels in Richmond
Certificate of Excellence
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Crowne Plaza Richmond Downtown
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814 Reviews from our TripAdvisor Community

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Showing 801: English reviews
Hardy, Virginia
Reviewed 2 days ago NEW

Nice room, great staff! They do their best to accommodate you and treat you well! I stay here often for work, and it is a reliably good experience. Jeannie usually checks me in, but on this trip she was there as I checked out--always smiling and ever so helpful! Tamas drives the shuttle. He is awesome. Very little, if any...

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Helpful?
Thank ROXNRLZ
Tralee, Ireland
Reviewed 3 days ago NEW

Got a great Richmond welcome from Abigail in reception. The hotel is a modern , well kept building. The staff are very friendly and very good at their jobs, breakfast is very good and price wise not bad for what you get. First time I saw grits, sorry now I didn't try it.

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Thank SOLOGURU
Reviewed 1 week ago via mobile

This hotel has a shuttle that will take you and pick you up anywhere within two miles of the hotel. It sure is wonderful. And our driver Tomas was funny, entertaining, and informative. He sure made the trip pleasurable.

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Helpful?
Thank Kassy T
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you KassyT for providing your valuable feedback. I know that Tomas will be excited to hear your comments. We now offer three shuttles as a service to our guest! Again thank you and please return again soon.

New York City, New York
Reviewed 1 week ago

Great service began on arrival. Employee Train took care of us from arrival to departure. All questions answered promply. Great view from upper floors. I liked the extended pool/spa hours 5a.m. to 11:00 pm

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Helpful?
Thank scarlin631
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Scarlin631 for taking the time to provide your review. Great Service! we feel is what you deserve. Train is a great example of providing true Southern Hospitality!Again thank you and please return again soon.

Concord, New Hampshire
Reviewed 2 weeks ago via mobile

Pleasantly surprised at a great view of James River from the room window. Helpful people both at reception and restaurant. The room, air conditioner in particular, was sort of outdated. But it's not uncommon in many other hotels. Overall, good value hotel.

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Helpful?
Thank wakanan
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Wakanan, we are appreciative that you took the time to provide your recent feedback. We are working to update our hotel and truly are thankful for your feedback. Please return soon and enjoy our great view in RVA.

Reviewed 2 weeks ago

I stayed the night during a convention in the Richmond Convention Center and found the room quite large and luxurious; we had the corner room which was really fun! We were on the 12th floor, but the elevator was quick and the rooms were well-furnished. We were close enough to the convention center that we could walk, but preferred to...

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Thank Pen G
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Pen G for taking the time to provide your recent review of your stay. Please return again for another great stay.

Chantilly, Virginia
Reviewed 2 weeks ago via mobile

We picked this hotel because of previous luck with the crown plaza brand and it was competitively priced for the area. Just one night. The bed, omg, we slept so good. It was a king and it felt perfect. The bath had been renovated and was quite nice. When we opened the curtains we were surprised at the beautiful large...

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Helpful?
Thank CmonTryIt
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you for you recent review of our hotel. Our Riverside View over looking the James River has become a hit. Again thank you and please return again soon for more!

Reviewed 2 weeks ago

My best friend and I went to a convention in Downtown Richmond & stayed at the Crowne Plaza. The people who worked there were exceptional! Friendly & genuine as well! Our shuttle driver Tamas was awesome! He knew the city, the various restaurants & knocked it out of the park for our dinner recommendation. Loved it ! He does a...

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Thank Joanne S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Joanne S for taking the time to comment on your recent stay. A Fantastic Weekend is what you deserve! Again thank you for the feedback and please return again soon.

Richmond, Virginia
Reviewed 2 weeks ago

Erica and Wyatt are super. Wyatt dealt with unhappy guest better I would have. I was waiting for spouse. Erica is friendly and welcomed us to the hotel. Pat both in house keeping are super. We wanted more coffee. Nicest staff I have ever met traveling. Hope the management knows the jewels they have working for them. Waiter Anthony was...

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Helpful?
Thank VAGirl1
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you VAGirl1, we realize that we have a staff that sincerely cares. They take pride in providing southern hospitality. Our staff will be excited to hear your feedback and comments. again thank you for sharing. Please return again soon.

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago via mobile

I only stay at the Crowne and its because of Crystal in the Great Room. She goes out of her way to make everyone feel at home. The Crowne is so lucky to have someone like her taking care of their guest. There's other hotels in the same area but none of them have a "Crystal". She could run a...

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Helpful?
Thank upsfox
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you upsfox for taking the time to provide your feedback and review of our property. Crystal and Tamas both will enjoy knowing that they efforts has been noticed. Our hotel and team are fortunate to have employees that truly enjoy providing hospitality daily! again thank you and please return again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Region: United States > Virginia > Richmond
Price Range: RM470 - RM962 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Priceline, Travelocity and Odigeo so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Business Hotel in Richmond
#13 Romantic Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the river side--gorgeous views.”
 of 5 bubbles ROXNRLZ, 8 Dec 2016 | Read review
“Corner room was unique and awesome; suite room was luxurious.”
 of 5 bubbles 628peng, 23 Nov 2016 | Read review
“High floor on the river side.”
 of 5 bubbles VAGirl1, 22 Nov 2016 | Read review
“not sure if thre is a good room.”
 of 5 bubbles tommyl651, 16 Nov 2016 | Read review
“Executive rooms with river views have lots of windows and are quite nice.”
 of 5 bubbles DMN_12, 10 Nov 2016 | Read review
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