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Crowne Plaza Richmond Downtown

CrownePlaza.comUS$153*
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#13 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersGold level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Crowne Plaza Richmond Downtown
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848 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Richmond Downtown
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Showing 834: English reviews
Reviewed 4 weeks ago

The staff was incredible helpful and accommodating. They made everyone feel like family. I brought a group that needed to store a large amount luggage for only a few minutes and they accommodated with a smile. They were great all around.

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Helpful?
Thank Christopher B
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Christopher B for providing your recent feedback. Fantastic Service with a Smile! Please return soon to visit like family!

Chesapeake, Virginia
Reviewed 4 weeks ago

Jeanie Walton did everything in her power to make our stay pleasant! Pleasant, helpful staff; nice room; enjoyed the food. (Try the Chocolate Lovin' Spoonful a la mode!) The Bellman from Belfast was interesting, very friendly, and personable. Wake-up call includes weather forecast - unique. Changed plans from another hotel for an April 2017 return trip to Richmond because of...

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Helpful?
Thank NotSurfRiderinVB
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Hello NotSurfRiderinVB, our sincere thank you for providing your valuable feedback. Jeanie and our entire team will be excited to hear about your Wonderful Overnight! Please return again soon.

Reviewed 4 weeks ago via mobile

While staying at this property I was awoken by construction noise. This is on their website, but due to the company book the room I was unaware. After calling the front desk to complain, Jeanie Walton went out of her way to help me. She changed my room, offered to changed it again, then gave me a meal voucher. Jeanie...

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Helpful?
Thank Julie L
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Julie L for taking the time and effort to not only provide your feedback but also to acknowledge one of our employees. Our sincere apologies that you experienced noise as our renovations continue. I know Jeanie and our entire team will be excited to hear your compliment acknowledging her efforts. Again thank you.

Reviewed 5 weeks ago

Manager David Vaden was so accommodating in my requested room preferences, I must single him out as providing the best customer service at a hotel in my traveling experience. All staff were wonderful and the amenities top notch. Highly recommend!

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Helpful?
Thank Lisa F
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Lisa F for providing your valuable feedback. I know that David and our entire team will be excited to hear your comments. Please return again soon.

Reviewed 6 March 2017 via mobile

I was in town alone and went to the front desk to get a dinner suggestion. The shuttle driver (Tamas) actually suggested a tapas place that was perfect. If Tamas recommends the food, go there! He also found me downtown the next day when I didn't really know where I was and needed to get back to Crowne Plaxa. Very...

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Helpful?
Thank cheerceleb
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you cheerceleb for taking the time to provide your feedback. Tamas and our entire team will be excited to hear your comments. Our three shuttles have been busy and we are appreciative that you commented. Please return soon.

Reviewed 26 February 2017

This property was very well maintained. The only issue we had was actually getting to the hotel due to construction across the street. Being unfamiliar with the area we relied on Train, who is a driver for the hotel. He provided very helpful info as to restaurants, and general geographics for the area. Call out to the bartender on Saturday...

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Helpful?
Thank Diane K
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Diane for providing your feedback concerning your recent Anniversary weekend. I know that Train and Daryl both will be excited to hear that your Belated anniversary weekend was a success. Again thank you for the feedback and please return again soon.

Hatillo
Reviewed 24 February 2017 via mobile

What can I say? This triangular-shaped building is located off a 1-way street, but attached to a garage around the corner where entry/egress is via the room key. Great location/access to downtown and interstate hops. Accommodations were clean & staff cordial. Felt safe walking to/from Mortons. Needed to work-off the calories from dinner!

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Helpful?
Thank Suzanne C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Suzanne C for providing your recent feedback. We appreciate your input and are hoping you return again soon.

Richmond, Virginia
Reviewed 22 February 2017

Staff goes out of its way to make sure your stay is a great one. Shuttle drivers Joe and Tamas are superb. Front desk folks Jeannie and Annie go out of their way to make sure that you have everything you need. And Sunny in the Hospitality Room is so friendly, and well, sunny, that it makes your day. Everyone...

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Helpful?
Thank U6318KDpat
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you U6318KDpat for providing your feedback concerning your recent Fabulous Stay. Again thank you, we will share with our team today and please return again very soon.

Connecticut, United States
Reviewed 21 February 2017

First off, we were traveling with our new daughter and I called the hotel ahead of time to find out if they had a suite with two separate rooms. I explained my daughter needed a separate room for sleeping where she couldn't hear us and the woman on the phone told me their suite would work well for us. I...

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Helpful?
1Thank Kloe C
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Dear Kloe C, our sincere apology you would deal with these unthinkable issues, clearly unacceptable. Our team will reach out directly if allowed so that we can make up for the multiple issues. Again our sincere apologies we want to make up for this experience.

Staunton, Virginia
Reviewed 19 February 2017

Staff were super friendly and helpful. Courtesy Driver Tamas drove me to a local restaurant I would never have been able to find on my own. Very prompt when I called for pick up. He was friendly and interesting to talk with. Room was comfortable, but didn't have hot water in the sink. Shower hot water came and went making...

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Helpful?
Thank Karen S
ScottJones, General Manager at Crowne Plaza Richmond Downtown, responded to this review

Thank you Karen S for taking the time to provide your valuable recent experience with our hotel. Our sincere apology that you had an issue. We have made an adjustment to resolve and would like to communicate directly if allowed allowing us to make up for this issue. Again thank you.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Visit the Crowne Plaza Richmond Downtown and discover all that downtown Richmond has to offer. You are in the heart of the financial district, shopping, dining, and entertainment. You are within easy walking distance of Shockoe Slip, Shockoe Bottom and many of Virginia s Fortune 500 Companies.The Crowne Plaza overlooks the newly restored Canal Walk and the Tredegar Civil War Museum. We are centrally located to many of Richmond's attractions with convenient access to Interstates 95 and 64, only 9.8 miles from Richmond International Airport. You will have room to work, relax and make the most of your day. Complimentary high-speed Internet, business center, and 7 layers of comfort bedding mean every night is a great night and every day starts right. Considering these options, the Crowne Plaza Richmond Downtown is the superior choice when deciding on a facility that has style and class, yet is ideal in location for anyone. Now open The Great Room proudly serving Starbucks Coffee, fresh pastries, gourmet sandwiches and soups, The Great Room features soft seating, large screen TV, wired and wireless free high-speed Internet connections--a great place to start or end your day! Attractions: The Carpenter Center for Performing Arts, Landmark Theatre, the Governor s Mansion, Kings Dominion, Busch Gardens, Richmond Ballet, Richmond Convention Center, Virginia Science Museum, Shockoe Slip. ... more   less 

Additional Information about Crowne Plaza Richmond Downtown

Address: 555 E Canal St, Richmond, VA 23219-3837
Region: United States > Virginia > Richmond
Price Range: RM708 - RM1,069 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Richmond Downtown 3.5*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Hotwire, Orbitz, Hotels.com, Booking.com, Priceline, Travelocity, TripOnline SA, getaroom.com and HotelQuickly so you can book your Crowne Plaza Richmond Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Richmond Downtown Hotel Richmond
Richmond Crowne Plaza
Hotel Style:
#1 Green Hotel in Richmond
#13 Romantic Hotel in Richmond
#13 Business Hotel in Richmond
#22 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Richmond Downtown staff and other travellers.
9 questions
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Questions? Get answers from Crowne Plaza Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for river views & high floor”
freedom20172017, 16 Apr 2017 | Read review
“Ask for the south side with the great river views.”
professormaple, 14 Apr 2017 | Read review
“Do your research on this hotel, great view in my opinion and the staff is always willing to answer your questions.”
CSCINC, 11 Apr 2017 | Read review
“Ed and Anthony are outstanding van drivers; they get you there and back with a smile. Very reliable! Housekeeping not so much.”
799george, 3 Apr 2017 | Read review
“Best rooms are renovated on a high floor facing the city. Priority rooms are best.”
NotSurfRiderinVB, 21 Mar 2017 | Read review
5 of 5
CrownePlaza.com
US$153* /night
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TripAdvisorUS$153
HotelQuicklyUS$207
Expedia.comUS$153
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*Disclaimer
Prices are for 1 room, 2 adults
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