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Courtyard Richmond Northwest/Short Pump

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118 Reviews from our TripAdvisor Community

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Showing 117: English reviews
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Inver Grove Heights
Reviewed 28 October 2016

We stayed here for 2 nights. We picked the hotel based on the airport shuttle and pool available. The pool are was clean, but the minute you walked into the area, our eyes burned from the amount of chlorine in the pool and hot tub. We could only stand being in there for 15 minutes and then had to go...

1Thank lewisdp
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Good day, I am sorry for the inconveniences of your recent stay, however; our hotel does not have an airport shuttle and according to the date you gave, our pool was down for maintenance and up keep. We appreciate your business. Sincerely, Beverly

Coral Springs, Florida
Reviewed 18 October 2016 via mobile

This is a nice Marriott Courtyard. Sade at the front desk will greet you with the most welcoming smile you could ask for. Our room was very clean and so was our conference room. They have lots of shopping and restaurants nearby which makes it very convenient.

1Thank Ron D
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Thank you for your comments. We appreciate your business and look forward to serving you in the near future. Sincerely, Beverly

Bucharest, Romania
Reviewed 28 September 2016 via mobile

Free parking, spacious & clean rooms. The windows did not open and the room smelled a little moist. The ceiling in the bathroom was peeling. There were no shelfs to put clothes on, just a handfull of hangers... When we left, the hallway was blocked by carts with towels and other stuff and the guy exiting one room looked at...

1Thank nico84ro
Jordan C, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear nico84ro, Thank you for taking the time to share your feedback regarding your recent visit to the Courtyard Richmond Northwest/Short Pump. Please accept our sincere apology for the issues you experienced during your stay. Rest assured that we have spoken with our housekeeping and engineering team to ensure these issues are avoided in the future. At the same time,...

Norfolk, Virginia
Reviewed 26 September 2016

The overall stay was good, but noisy. I checked in on the Marriott app around 10am, my room was ready by 10:30am. Upon arrival, out of curiosity, I asked if the balconies were functional or just for show. The clerk responded functional and reassigned me a room with a balcony. Once in the room, it started to rain which turned...

1Thank TSH74
Clifton Park, New York
Reviewed 23 September 2016

The property is clean, well maintained and centrally located. However, as an elite platinum member, I am disappointed. I have stayed at the property at least 10 times in the last 6 months for business, and was only upgraded once (and I had to request this at check-in). Normally, I am placed in a normal room, with little input. They...

Thank foxwoods12345
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Good day Foxwood, Thank you for your comments. Thank you also for your Platinum Elite membership with Marriott Rewards. Platinum members get to choose their gift at check in. These gifts do include our market sundry items. Upgrades are done according to availability. Please accept my sincere apologies for the inconvenience. We appreciate your business. Sincerely, Beverly

Reviewed 15 August 2016

Check in was quick. The man that checked us in was very nice. He worked the night of August 12th. I wish I could remember his name. The room was nice and very clean. The bed was very comfy. The only problem we encountered was the air conditioner unit was broke in our room. I kept lowering the temperature but...

Thank ashlogbretav
San Antonio, Texas, United States
Reviewed 11 August 2016 via mobile

I visited this hotel on a business trip and stayed there for a number of weeks. I requested a room with a balcony and they obliged. The fitness and pool area where basic but sufficient. The staff was very friendly and the hotel was clean and smelled great.

Thank Kyle M
Lebanon, Virginia
Reviewed 29 July 2016

While we were here only one night, it was comfortable and clean. The bed was first class with good quality linens and pillows. The room was meticulous and well furnished. The front desk staff was friendly and helpful. Of course, they have breakfast available for a fee but there are several restaurants nearby.

Thank ClinchMtnMan
Winter Springs, Florida
Reviewed 20 July 2016

The hotel rooms are clean and okay. Everyone on the staff was nice and helpful. The price is high compared to other high Mid-Range hotels like Omni in downtown. The location and free parking are a plus.

Thank Floridian_2009
Jordan C, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear Floridian_2009, Thank you for taking the time to share your comments regarding your recent stay at the Courtyard Richmond Northwest/Short Pump. While we are glad that you were pleased with the location and free parking, we are very sorry that you found the price to be high relative to comparable area hotels. We do try to offer our guests...

Hamilton, Ohio
Reviewed 16 July 2016 via mobile

Nice staff, clean pool and facilities. Room updated and super clean!! Plenty of towels, no mold. No view but didn't ask for one. No bar but can by overpriced beer until midnight. 20 oz pop 3$. No free breakfast but has a bistro Restraunt, $12 one person breakfast. Will stay again though.

Thank barbdowd

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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Richmond Northwest/Short Pump

Address: 3950 Westerre Pkwy, Richmond, VA 23233 (Formerly Courtyard by Marriott Richmond Northwest)
Region: United States > Virginia > Richmond
Price Range: RM459 - RM856 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Northwest/Short Pump 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Northwest Hotel Richmond
Courtyard Richmond Northwest
Richmond Marriott
Richmond Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Northwest/Short Pump staff and other travellers.
1 question
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Washington DC, District of Columbia
3 months ago

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Questions? Get answers from Courtyard Richmond Northwest/Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from 235 (right above a popular side entrance where the door is continously being slammed).”
 of 5 bubbles TSH74, 25 Sep 2016 | Read review
“Easy in d out on the interstate.”
 of 5 bubbles 779saundrah, 17 May 2016 | Read review
“Ask for Ernie,Bryan or Beverly”
 of 5 bubbles dapperdons, 8 Jan 2016 | Read review
“A room at the end of the hallway, away from the elevator and quieter; and closer to the stairs, would be my ideal room choice.”
 of 5 bubbles Michele_M90, 9 Dec 2014 | Read review
“We couldn't get a room with outside access, i.e. balcony, worth asking for it when you book if you like that kind of thing.”
 of 5 bubbles Puddy2409, 28 Aug 2014 | Read review
5 of 5