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Courtyard Richmond Northwest/Short Pump

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Courtyard Richmond Northwest\/Short Pump
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124 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Richmond Northwest/Short Pump
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Showing 123: English reviews
Clifton Park, New York
Reviewed 23 September 2016

The property is clean, well maintained and centrally located. However, as an elite platinum member, I am disappointed. I have stayed at the property at least 10 times in the last 6 months for business, and was only upgraded once (and I had to request this at check-in). Normally, I am placed in a normal room, with little input. They...

Thank foxwoods12345
Beverly B, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Good day Foxwood, Thank you for your comments. Thank you also for your Platinum Elite membership with Marriott Rewards. Platinum members get to choose their gift at check in. These gifts do include our market sundry items. Upgrades are done according to availability. Please accept my sincere apologies for the inconvenience. We appreciate your business. Sincerely, Beverly

Reviewed 15 August 2016

Check in was quick. The man that checked us in was very nice. He worked the night of August 12th. I wish I could remember his name. The room was nice and very clean. The bed was very comfy. The only problem we encountered was the air conditioner unit was broke in our room. I kept lowering the temperature but...

Thank ashlogbretav
San Antonio, Texas, United States
Reviewed 11 August 2016 via mobile

I visited this hotel on a business trip and stayed there for a number of weeks. I requested a room with a balcony and they obliged. The fitness and pool area where basic but sufficient. The staff was very friendly and the hotel was clean and smelled great.

Thank Kyle M
Lebanon, Virginia
Reviewed 29 July 2016

While we were here only one night, it was comfortable and clean. The bed was first class with good quality linens and pillows. The room was meticulous and well furnished. The front desk staff was friendly and helpful. Of course, they have breakfast available for a fee but there are several restaurants nearby.

Thank ClinchMtnMan
Winter Springs, Florida
Reviewed 20 July 2016

The hotel rooms are clean and okay. Everyone on the staff was nice and helpful. The price is high compared to other high Mid-Range hotels like Omni in downtown. The location and free parking are a plus.

Thank Floridian_2009
Jordan C, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear Floridian_2009, Thank you for taking the time to share your comments regarding your recent stay at the Courtyard Richmond Northwest/Short Pump. While we are glad that you were pleased with the location and free parking, we are very sorry that you found the price to be high relative to comparable area hotels. We do try to offer our guests...

Hamilton, Ohio
Reviewed 16 July 2016 via mobile

Nice staff, clean pool and facilities. Room updated and super clean!! Plenty of towels, no mold. No view but didn't ask for one. No bar but can by overpriced beer until midnight. 20 oz pop 3$. No free breakfast but has a bistro Restraunt, $12 one person breakfast. Will stay again though.

Thank barbdowd
Morgantown, West Virginia
Reviewed 15 July 2016

We stayed here for 2 weeks while visiting the Richmond area. The rooms are a decent size with a nice living area. The kitchen is a bit small with no oven, but at least you have the full fridge. You have to wash the dishes everyday because they only give you 2 or 3 of each item. The beds are...

Thank hugs4tree
Massanutten, Virginia
Reviewed 13 July 2016

My wife and I had the opportunity to spend a night at the hotel. I can't say enough about the positive customer service. Ashley, Ann and Greg went out of their way to make our stay, although short, a pleasurable one. We found the rooms a good size and clean. JM

Thank joemY4382DH
York PA
Reviewed 20 June 2016

This hotel was great for what we needed, a half way point to OBX for us to sleep and get a good start the next day. A little bummed we had to pay for more coffee packets in the room and there was no free coffee in the lobby. No breakfast included but that's ok. Panera conveniently located right beside...

Thank craleycommando
Phoenix, Arizona
Reviewed 16 June 2016 via mobile

In the spirit of full disclosure this is the 3rd time I have had to stay here and each time the cleanliness of the rooms has been woeful. On visit 2 I ended up calling head office and the manager was forced to apologize and I was promised they were upping their game, changing policies etc. so it was with...

4Thank Lynda S
Jordan C, Manager at Courtyard Richmond Northwest/Short Pump, responded to this review

Dear Lynda S, Thank you for taking the time to offer your feedback with regard to your recent stay at the Courtyard Northwest/Short Pump. Please accept our sincere apology for the issues you experienced during your stays. Regarding the issues with your bedding, I can tell you that we have policies in place to ensure clean sheets are placed on...

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04/06/2017 05/06/2017
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  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Courtyard Richmond Northwest/Short Pump

Address: 3950 Westerre Pkwy, Richmond, VA 23233-1303 (Formerly Courtyard by Marriott Richmond Northwest)
Region: United States > Virginia > Richmond
Price Range: RM473 - RM817 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Northwest/Short Pump 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Northwest Hotel Richmond
Courtyard Richmond Northwest
Richmond Courtyard
Richmond Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Northwest/Short Pump staff and other travellers.
1 question
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Washington DC, District of Columbia
6 months ago

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Questions? Get answers from Courtyard Richmond Northwest/Short Pump staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with king bed and sofa sleeper had balconies.”
Soccercupcake, 21 Mar 2017 | Read review
“Stay away from 235 (right above a popular side entrance where the door is continously being slammed).”
TSH74, 25 Sep 2016 | Read review
“Easy in d out on the interstate.”
779saundrah, 17 May 2016 | Read review
“Ask for Ernie,Bryan or Beverly”
dapperdons, 8 Jan 2016 | Read review
“A room at the end of the hallway, away from the elevator and quieter; and closer to the stairs, would be my ideal room choice.”
Michele_M90, 9 Dec 2014 | Read review
5 of 5
US$104* /night
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Prices are for 1 room, 2 adults
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