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Hyatt Place Richmond / Arboretum

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Hyatt Place Richmond \/ Arboretum
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340 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Richmond / Arboretum
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Showing 340: English reviews
Manchester, Connecticut
Reviewed 17 January 2017

The hotel was very clean, and parking was excellent. The staff is friendly, polite, and helpful. Breakfast was great With a wide selection of pastries, pancakes, omelettes, and great coffee. And the wifi works great!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank douglase454
Management response:

Thank you! We are glad you enjoyed your stay and we hope to see you again! Hyatt Place Richmond Arboretum Team

Reviewed 16 January 2017

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Kaniqua O
Management response:

Charlotte, North Carolina
Reviewed 16 January 2017

all was great. place nice and in good location. needed more room for eating and service area. Rooms was well kept and supplies was good. Need to add more channels to choice from on the television. Check out was no problem at all.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Valerie A. B
Management response:

Thank you for your feedback! We appreciate it and will look to get better! Thank you! Hyatt Place Richmond Arboretum Team

Philadelphia, Pennsylvania
Reviewed 3 January 2017

The check in staff was extremely friendly. When our tv didn't work in our room they came up to try and fix it even though the engineer was off for the day. When the tv didn't work they changed our room. When we came in late that night and wanted a drink the staff stayed to fix our drink even...

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Helpful?
Thank A O
Management response:

Thank you so much for your kind words! We will continue to do our best to keep you happy! Thank you! Hyatt Place Richmond Arboretum Team

Reviewed 2 January 2017 via mobile

My partner and I stayed here overnight and it was great! The hotel was clean and the staff was very friendly, especially Francis I believe her name was. There was plenty of linen available for us in the bathrooms and the heat system worked very well. My only complaint is that the phone would not work

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Helpful?
Thank aja p
Management response:

Thank you! We hope you had a wonderful start to your new year! Hope to see you again! Thanks! Hyatt Place Richmond Arboretum Team

Kissimmee, Florida
Reviewed 2 January 2017

Thanks to the cleaning staff who maintains the rooms they do an excellent job I was very impressed with the cleaningness of my room when I first walk in this is one of my most fearsome moments when I walked into a room for the first time it's definitely a horrible to walk into a dirty room and the bathroom...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank herbertr268
Management response:

Thank you! We appreciate your feedback! We hope to see you again! Thanks Hyatt Place Richmond Arboretum Team

Reviewed 31 December 2016

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Helpful?
Thank tarabL7674DC
Management response:

Ashburn, Virginia
Reviewed 29 December 2016

We've always enjoyed stayed at Hyatt Places. Rooms are spacious, staff is welcoming, and there's a nice free breakfast. This one was no exception. Room was clean and big. Staff were gracious. We look forward to staying at one again.

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Helpful?
Thank Syklst58
Management response:

Thank you! We hope to see you again! Thanks! Hyatt Place Richmond Arboretum Team

richmond, United States
Reviewed 28 December 2016

staff disrespectful and uncooperative to customer needs noine for the first time in a long time I was disrespected and embarrassed by your staff at the hotel, the customer service representative at the corporate office and the customer service representative on duty at the gold passport member office who actually hanged up on me because of a genuine request. I...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank marvino567
Management response:

We apologize for your issues and try our best to accommodate everyone. We appreciate the feedback. Thank you

Richmond, Virginia
Reviewed 26 December 2016

Overall the hotel is nice with a good appearance. I did not eat at the hotel but they do have the ability for guests to order food from the kitchen 24 hours a day and they offer free breakfast. The room was adequate but I was disappointed that there was no microwave in the room. The closet is very small...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank ajae83
Management response:

Thank you very much. We appreciate your feedback and will use it, to better the hotel. Thanks

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities

Additional Information about Hyatt Place Richmond / Arboretum

Address: 201 Arboretum Place, Richmond, VA 23236 (Formerly AmeriSuites)
Region: United States > Virginia > Richmond
Price Range: RM553 - RM928 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond / Arboretum 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Hyatt Place Richmond / Arboretum Hotel Richmond
Hyatt Richmond
Richmond Hyatt
Hotel Style:
#23 Family Hotel in Richmond
#24 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Richmond / Arboretum staff and other travellers.
3 questions
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over a year ago

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Questions? Get answers from Hyatt Place Richmond / Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Not worth it. Manager has no idea about customer service”
 of 5 bubbles M6485SNkenc, 4 Feb 2017 | Read review
“Stay somewhere else”
 of 5 bubbles MabeltheDawg, 5 Dec 2016 | Read review
“I was on the top floor and heard music in the hall initially; however, once I shut the door,it was quiet.”
 of 5 bubbles RevSanWill, 26 Sep 2016 | Read review
“Get a top floor room that does not face the main road that runs behind the hotel.”
 of 5 bubbles GeorgiaGal09, 20 Sep 2016 | Read review
“The wifi is the worst I've experienced since the 1990s it was so slow it was ridiculous”
 of 5 bubbles michellehF8320CW, 23 Jul 2016 | Read review
5 of 5