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Richmond Marriott

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#16 of 79 Hotels in Richmond
Certificate of Excellence
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1 room 2 adults 0 children
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Richmond Marriott
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636 Reviews from our TripAdvisor Community

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Showing 633: English reviews
Woodbridge, New Jersey
Reviewed 1 week ago

Hotel is located at a convenient location to offices and restaurants in downtown. There is a restaurant in the hotel if you would like to have some drinks/food while watching games on big screens. Also, there is Starbucks, which is very convenient. There is a free shuttle to go to near by places in 1-2 mile radius. Staff is helpful...

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Helpful?
Thank kunaljain24
Management response:

Dear kunaljain24, Thank you for taking the time to write your detailed review! I am pleased to read that our location helped to make your experience in Richmond, we are lucky to be so centrally located within the city! We truly take great pride in delivering excellence for our guests, so I am happy to see that you enjoyed your...

Los Angeles, California
Reviewed 1 week ago

1. Hotel restaurant: 2 dinners, 4 breakfast- not one without a problem. 1.1 wrong orders 1.2 ordered item never arrived 1.3 unacceptably long delay to correct issue 1.4 no compensation offered for errors 1.5 wait & bus staff not well versed in customer service. Often saw staff chatting instead of checking tables. Frequently had to flag down staff for water...

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Helpful?
Thank Linda D
Chad L, Manager at Richmond Marriott, responded to this review

Hello Linda D and thank you so much for taking the time to bring these issues to our attention. I assure you we hold ourselves to the highest level of expectation in both the product that we offer and the service it is provided with. I would greatly appreciate the opportunity to speak to you about the situation so I...

Gaithersburg, Maryland
Reviewed 2 weeks ago

If you're going to a show at The National and looking for someplace nearby (1/2 block) that's fun (great lobby bar/restaurant/meeting place) and comfortable this is a great home-away-from-home. We stayed for the whole New Year's weekend and it was perfect. Thanks to the friendly staff!

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Helpful?
Thank DoodahMike
Management response:

Dear DoodahMike, Thank you so much for your great review! We are so fortunate to be so centrally located and incredibly lucky to have such a great team on board with us. I am pleased to hear we were able to make your New Year's here with us a memorable experience! And I hope we have the opportunity to make...

Gaithersburg, Maryland
Reviewed 2 weeks ago

The hotel is very clean and the staff is professional. The onsite restaurant is nice, and serves good food and worth the money. The rooms were very clean, and well appointed. The valet service was professional and super nice. We would stay here again.

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Helpful?
Thank jgilbert2
Management response:

Dear Jgilbert2, Thank you for your wonderful review of the Richmond Marriott Downtown! We are lucky to have such a great restaurant on property and I am pleased to hear that you enjoyed your time here with us! I hope we have the chance to host you again in the future! Kind Regards, Chad Lobner Assistant General Manager

Reviewed 3 weeks ago via mobile

This is a great hotel. Located close to several restaurants and bars and an easy drive to many others. Staff was friendly. Room was clean and well appointed. Would recommend to friends and will stay again when in the area.

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Helpful?
Thank Patrick M
Management response:

Dear Patrick M, I want to thank you for taking the time to write your review in regards to your recent stay with us at the Richmond Marriott! We take great pride in delivering an exceptional experience for our guests! I hope we have the pleasure of welcoming you back again in the future whenever your travels bring you back...

Locust Grove, Virginia, United States
Reviewed 4 weeks ago via mobile

One of the most beautiful hotels I have visited. Staff is VERY attentive to guests needs. There are so many comfortable spots to sit, sip a Starbucks and read or talk!!! This is a wonderful hospitable location. If you are looking for a gem in Richmond...look no further.

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Helpful?
Thank Adam C
Management response:

Dear Adam C, Thank you for your fantastic review! We are incredibly lucky to have such a great team on board and I am so happy to hear that they have been able to able to make your stays with us memorable! We are looking forward to welcoming you back whenever your travels bring you back to Richmond! Kind Regards,...

Manchester, United Kingdom
Reviewed 10 December 2016

This was a 2-day stay on a Civil War fly-drive with my son to assist him in his American Civil War dissertation visiting the Civil War Museum, Gettysburg, Appomattox and the capital of the confederacy, Richmond. Situated directly in the city centre this hotel is an easy walk to the State Capitol and Confederacy White House, and a somewhat longer...

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Helpful?
Thank Bob P
Management response:

Dear Bob P, Thank you so much for your wonderful review of the Richmond Marriott Downtown! We are so fortunate to be so centrally located in the city and I am so glad to hear that it helped to make your trip more enjoyable! I will also be sure to share your kind words with Dawn, she is an incredible...

Washington DC, District of Columbia
Reviewed 7 December 2016

We arrived late and were leaving early so we did not spend a significant amount of time in the room. The room was typical Marriott, but the bathroom was quite small. Everything was clean. Overall the hotel was fine and the staff friendly enough. But I found the valet staff to be the most helpful, going out of their way...

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Helpful?
Thank alieye
Management response:

Dear Alieye, Thank you for taking the time to write your review in regards to your recent stay here with us! We pride ourselves on upholding our commitment to excellence and delivering a exceptional experience and it appears as if we fell short during your visit to T-Millers. Please know that I will be sharing your comments with my restaurant...

Savannah, Georgia, United States
Reviewed 6 December 2016

I had a fantastic visit at the Richmond Marriott hotel. What really left an impression on me was the courtesy and professionalism of everyone I met at the hotel staff. Specifically, Dawn, who was working in the concierge lounge, was especially friendly, helpful, and welcoming. She is the model of hospitality, and a genuinely nice person. I plan on staying...

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Helpful?
Thank Chris A
Management response:

Dear Chris A, Thank you for taking the time to write your review! We are incredibly fortunate to have such an incredible team who take such great pride in embodying hospitality! Dawn especially is an exceptional member of our staff, I will be sure to share your kind words! We hope to create a memorable experience for each one of...

Washington DC, District of Columbia
Reviewed 6 December 2016

Everything about this trip evened out to a pretty average rating: The valet staff was superb, but the guest check-in staff acted like they were doing us a favor by checking us in. The beds were clean and the pillows were nice, but the window curtains and shower curtain were stained. The walls are fairly thin, so we either heard...

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Helpful?
Thank Kate M
Management response:

Dear Kate M, I would like to thank you for taking the time to post your review! The feedback we receive helps us identify areas in which we may need improvement and the knowledge to correct it moving forward. I am disappointed that your stay with us was less than brilliant, we pride ourselves on providing an exceptional experience and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
T-Miller's Sports Bar & Grill
T-Miller's Sports Bar & Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 

Additional Information about Richmond Marriott

Address: 500 E Broad St, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: RM795 - RM1,341 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott staff and other travellers.
6 questions
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Rutherford, New Jersey
7 months ago
Albany, New York
over a year ago
Radford, Virginia
over a year ago

See all questions (6)

Questions? Get answers from Richmond Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors (on the "even side") have great views of the city and river”
 of 5 bubbles DoodahMike, 4 Jan 2017 | Read review
“best views of downtown Richmond”
 of 5 bubbles 968ChrisA, 6 Dec 2016 | Read review
“Choose a top floor to enjoy the view.”
 of 5 bubbles 280paigeg, 22 Nov 2016 | Read review
“Choose a room that does not smell moldy or like mildew.”
 of 5 bubbles CWhiteSolace, 21 Nov 2016 | Read review
“high floors and away from the elevators - lots of rooms to choose from”
 of 5 bubbles j19283745, 2 Nov 2016 | Read review
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