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Richmond Marriott

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#16 of 83 Hotels in Richmond
Certificate of Excellence
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Richmond Marriott
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626 Reviews from our TripAdvisor Community

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There are newer reviews for Richmond Marriott
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Showing 623: English reviews
Reviewed 3 weeks ago

Short last minute getaway with my family. We've stay at the Marriott in Short Pump in last year, and although nice the building was a old. We thought this Marriott would be better, shame on us for not conducting a research. The lobby is large spacious and nicely done. Check-in was pleasant and quick despite the many people. The rooms...

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Helpful?
Thank Karen V
Management response:

Hello Karen V, First I would like to thank you for taking the time to provide such a detailed review, all feedback we receive back helps us to identify areas in which we may need improvement. I am so sorry to hear about the issues that you ran into in your bathroom as well as with the wait with Valet....

Chesapeake, Virginia
Reviewed 3 weeks ago

This hotel has a spacious, modern lobby with a restaurant and a Starbucks. Check-in was easy and fast. Our room was adequate, though it showed signs of wear. The bathroom was surprisingly small. The best feature of the hotel was its proximity to the Convention Center, which is directly across the street. Be advised....though the valet made it sound like...

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1Thank Jen R
Management response:

Dear Jen R, I want to thank you for taking the time to provide feedback in regard to your recent stay with us! I am so happy to hear that the check in process was quick and efficient for you, we take great pride in our front desk team. I am sorry, however to hear about the interaction you encountered...

Atlanta, Georgia
Reviewed 3 weeks ago via mobile

I've stayed here multiple times on my visits to Richmond and they just can't get the service model right. The valet desk is a total disaster with waits frequently of 30 minutes or more -- after asking you to give them 10-15 minutes. The front desk is perfunctory but there is little warmth or genuineness in the delivery. I keep...

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Helpful?
Thank AubreySurprise
Management response:

Dear AubreySurprise, Thank you for taking the time to provide your feedback. All reviews positive or negative help us to identify areas in which we need improvement. As we pride ourselves on providing exceptional service. I am disappointed to hear that we have failed you. I will be sharing your comments with my team in order to be sure that...

Reviewed 4 weeks ago via mobile

What a great time we had at the Richmond Marriott! The staff goes out of their way to make guests feel welcome and comfortable. Check in was quick and we even got an escort to the elevator-nice touch! Every staff member we encountered was friendly and asked if we needed anything. Rooms were very clean and comfortable. Great view of...

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Helpful?
Thank Maria A
Management response:

Hello Maria A, Thank you for taking the time to write your spectacular review! I am delighted to read your comments about our staff! We take great pride in providing exceptional service and I'm glad you were able to experience that first hand! I will be sure to share your kind comments with Bria as well as the rest of...

Toronto, Canada
Reviewed 4 weeks ago

Loved the courtyard outdoors and its location. Cobblestone street and this hotel was clean in this interesting downtown core. Valet parking for 25.00 but worth it cause you don't have to worry about parking your car. There is also a public parking area nearby. Lots of really great places to eat along Carey street. This area was destroyed from the...

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Thank 49Rita49
Reviewed 4 weeks ago via mobile

One of the friendliest outgoing staffs I have encountered. Dawn took care of us all week and made a point to remember all of our names. In addition i had to use lots of services within the hotel all week. Great service all around.

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Thank jmcphail23
Management response:

Hello jmcphail23, thank you so much for taking the time to provide your feedback as well as for being our guest! I am so happy to hear that you enjoyed your stay with us and for taking note of our staff! I will share your kind words with Dawn as well as with the rest of our team! I hope...

Reviewed 4 weeks ago via mobile

Dawn in the Concierge Lounge always remembers my name and is so cheerful, friendly! She makes me feel like I'm home. Best hotel employee at this property, and the best feature is definitely the concierge lounge!

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Helpful?
Thank Judy G
Management response:

Dear Judy G, Thank you for taking the time to provide your feedback! I am so happy to hear that you had such a great experience here at the hotel as well as in the concierge lounge and for taking note of Dawn! I will be sure to share your kind words with her! I hope we have the pleasure...

Reviewed 4 weeks ago via mobile

Wonderful hotel to stay at with a wonderful staff. Dawn in the concierge lounge is the most kind employee I've ever encountered at Marriott. She takes the opportunity to learn everyone's name and accommodate them. I would recommend the Marriott to anyone. Very clean and very nice.

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Thank Gerrid V
Management response:

Hello Gerrid V, Thank you for your excellent review! We are so fortunate to have Dawn on board with us here, I will be sure to pass along your kind words. I am happy to hear you enjoyed your stay with us and I hope we have the pleasure of hosting you again soon! Sincerely, Tony Goebel General Manager

Richmond, Virginia
Reviewed 4 weeks ago

I've stayed here for many trips and it's a great hotel overall. The gym and concierge lounge in particular are amazing. Dawn in the concierge lounge is fantastic and will take good care of you. All the staff are incredibly friendly. This is my go-to, reliable hotel whenever I'm in Richmond

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Thank j19283745
Management response:

Dear j19283745, Thank you for taking the time to provide your feedback and for being our guest! Dawn is exceptional and we are lucky to have her here on board! It is also great to hear that you enjoyed our facilities! I hope we have the pleasure of hosting you again soon! Sincerely, Tony Goebel General Manager

Richmond, Virginia
Reviewed 4 weeks ago

From the moment you check in, the people at the Marriott are so friendly! I love staying here and being able to use the Concierge Lounge. At night, Dawn will greet you with a smile and she will remember your name, even if it's months between visits. She is so cheerful and accommodating, I can't wait for my next visit!

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Helpful?
Thank maryhartman2
Management response:

Hello maryhartman2, Thank you so much for providing your excellent feedback! I am so happy to hear you enjoyed your stay and that you took note of Dawn, we are so fortunate to have her on our team. She truly embodies hospitality, I will be sure to share you kind words with her. I hope we have the pleasure of...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
T-Miller's Sports Bar & Grill
T-Miller's Sports Bar & Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Situated in the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. Guests entering this award-winning hotel in downtown Richmond will enjoy prime location within steps of the Richmond Coliseum, the State Capitol Building, and CenterStage Theater, while being connected to the Greater Richmond Convention Center via skywalk. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by modern decor, a Starbucks Coffee Shop, and a concierge desk. The well-appointed guest rooms and suites offer stunning city views, Marriott's signature Revive(R) bedding, and flat-screen TVs with premium cable. The onsite T-Miller's Sports Bar & Grill provides a delicious menu of American favorites combined with craft beer and signature cocktails. Guests looking to head out for the evening can start off the night at the lobby's Liberty Bar, and take the complimentary shuttle to a number of diverse dining and entertainment venues. With over 26,000 sq. Ft. Of newly-renovated event space, this hotel also provides an excellent destination for hosting business meetings, corporate conferences, and wedding receptions in Richmond. Whether you are staying for business or taking a weekend getaway, the Marriott hotel is the perfect choice for your next trip to Richmond, VA. ... more   less 

Additional Information about Richmond Marriott

Address: 500 East Broad St, Richmond, VA 23219
Region: United States > Virginia > Richmond
Price Range: RM594 - RM1,152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Richmond Marriott 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Richmond Marriott Hotel Richmond
Marriott Richmond
Hotel Style:
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Richmond Marriott staff and other travellers.
6 questions
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Rutherford, New Jersey
6 months ago
Albany, New York
over a year ago
Radford, Virginia
over a year ago

See all questions (6)

Questions? Get answers from Richmond Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a top floor to enjoy the view.”
 of 5 bubbles 280paigeg, 22 Nov 2016 | Read review
“Choose a room that does not smell moldy or like mildew.”
 of 5 bubbles CWhiteSolace, 21 Nov 2016 | Read review
“high floors and away from the elevators - lots of rooms to choose from”
 of 5 bubbles j19283745, 2 Nov 2016 | Read review
“Nice view on upper floors on the Broad St side.”
 of 5 bubbles skadamowicz, 1 Nov 2016 | Read review
“This hotel has a restaurant on site and the food was delicious”
 of 5 bubbles 16ernestf, 29 Oct 2016 | Read review
5 of 5
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