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Richmond Marriott

853 reviews
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Traveller (101)
Room & Suite (44)
Storyboard
Overview
  • Excellent42%
  • Very good36%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3.5 Star Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (853)Write a Review
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All reviewsthe concierge loungeconvention centervalet parkingfront desk staffhotel restaurantbroad streetgreat customer servicedowntown areaup to datebed was comfortablevalet servicechecking inindoor poolstarbucksdawnlobbyconference
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11 - 15 of 850 reviews
Reviewed 3 weeks ago

I've traveled frequently to this property over the past year. The management team consistently engages customers in dialogue wanting to know how your stay is going and what they can do to make it better. Recently, one of their senior sales managers named Nicki McCarthy...More

Thank joerlombardo
Reviewed 3 weeks ago

Stayed in Richmond 2 nights for work. I had a room on the concierge level (from Elite Gold Marriott status) which made my stay that much nicer. They have dinner and breakfast, both much higher quality than you would expect from hotel food. Dawn, who...More

Thank Katharine K
Reviewed 3 weeks ago

The hotel offers great service. The staff was extremely friendly. The cover walkway to the convention center is also a welcome amenity. The room was clean and comfortable. The view from the room at night was worth the trip. The Starbucks in the hotel was...More

Review collected in partnership with this hotel
Thank Joan G
Reviewed 3 weeks ago

We were excited to have a Marriott connected to the convention center... From there, it was a disappointment! The rooms are dated and do not appear to have been updated in many, many years. Think 1980s. We ordered room service each morning, and each morning...More

Review collected in partnership with this hotel
Thank kgragg
Response from Ilea R, other at Richmond MarriottResponded 3 weeks ago

Dear kgragg, Thank you for taking the time to share your valuable feedback. My name is Ilea Rickard and I am the Front Desk Manager at the Richmond Marriott. It has come to my attention that the service you received during your recent stay did...More

Reviewed 3 weeks ago via mobile

During a very busy checkout time after a dance convention, J.Ron helped get our stuff out of our room and to our car, making for an easy checkout. He was very kind, respectful, and professional. Much appreciation from room 1111.

Thank David C
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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$165 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$165 - US$340 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (101)
Room & Suite (44)
Pool & Beach (2)
Dining (1)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
Barbara T
29 May 2016|
AnswerShow all 5 answers
Response from TJHolland | Reviewed this property |
No, in our stay we only saw the indoor pool. The hotel is Downtown area.
1
Vote
Abowen75
13 September 2015|
AnswerShow all 9 answers
Response from Hot-tea-and-Scones | Reviewed this property |
The Marriott is between.5th and 6th streets. The national is at 7th Street. The walk is very short. But Richmond is not known for being a safe place. I would be very cautious walking anywhere in Downtown Richmomd after... More
2
Votes
TonyaP70
11 August 2015|
Answer
Response from German G | Reviewed this property |
No hot tub
0
Votes
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123
Room Tips
"Suggest room on upper level overlooking downtown Richmond."
Read review
"High floor for better room views. Try the hotel restaurant."
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"see above."
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"I normally tip the chamber maid 3-5 bucks to clean the room."
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