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Richmond Marriott

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Traveller (101)
Room & Suite (45)
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Overview
  • Excellent43%
  • Very good35%
  • Average14%
  • Poor5%
  • Terrible3%
Travellers talk about
AMENITIES
Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
Room Service
3 Star Hotel
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Additional information
Offers from Richmond Marriott
Special Offer: 50% Off Parking
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Offers from Richmond Marriott
Special Offer: 50% Off Parking
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (885)
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Traveller rating
362
316
128
47
29
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362
316
128
47
29
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All reviewsthe concierge loungeconvention centervalet parkingfront desk staffhotel restaurantgreat customer servicedowntown areaup to datehotel staffnice staybed was comfortablevalet servicechecking inindoor poolstarbucksdawnlobby
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171 - 175 of 882 reviews
Reviewed 14 August 2017

Upon arrival after a very very long trip from Washington DC, we were greeted by a very pleasant young man, named Raymond Herrick. Raymond was so accommodating and helpful in getting us the right kind of room and explaining how to get to the Redskins...More

Thank Joana T
Response from kristinguntharp, Hotel Sales at Richmond MarriottResponded 15 August 2017

Dear Joanna T, Thank you so much for taking the time out of your day to write such a wonderful post regarding your recent experience at the Richmond Marriott Downtown! We are truly fortunate to have such an incredible team here and I am so...More

Reviewed 9 August 2017

Marriott rewards member with 120+ nights this year. Prior to arrival (5/5) - Chatted with Alexis via the Marriott App, and was offered an upgraded room, she couldn't have been nicer. After check-in and the room wasn't available with double beds, we ended up in...More

Thank Nick_biz_traveler
Response from tnquarles, Front Office Manager at Richmond MarriottResponded 10 August 2017

Thank you so much for sharing your experience. Alexis is quite a gem and we are lucky to have her on our team! We are very excited to announce our impending renovation. We do hope you will try us back again in the near future...More

Reviewed 8 August 2017 via mobile

This hotel has the worst check in system. Don't understand how they operate!!! I travel frequently and I've been a Marriott member for over 20 years and I've never had an issue at check in. Not friendly and not honest.More

Thank Vic D
Response from tnquarles, Front Office Manager at Richmond MarriottResponded 10 August 2017

Thank you for taking the time to give us your valuable feedback. I'm sure you can appreciated my concern in reading your comments above. I would love the opportunity to discuss your check-in experience so that we may correct whatever actions you encountered. We know...More

Reviewed 7 August 2017 via mobile

I stayed at the Richmond Marriott for three nights and was very impressed with the service in the banquet area and the concierge room for breakfast and evening dessert. Above the call of duty service by Shannon, Katie and a very helpful lady from the...More

Thank Ralph D
Response from kristinguntharp, Hotel Staff at Richmond MarriottResponded 15 August 2017

Dear Ralph D, Thank you for writing such an excellent review of the Richmond Marriott Downtown! I am beyond pleased to read that you enjoyed your stay as a result of our staff's efforts. We truly strive to provide excellent service for our guests and...More

Reviewed 6 August 2017 via mobile

Really superb service and friendly and welcoming staff. Salute to Dawn in the concierge suite. Hotel is convenient to convention center and some nice small local restaurants. Comfortable guest room. Very nice workout facilityMore

Thank Thomas B
Response from kristinguntharp, Hotel Staff at Richmond MarriottResponded 15 August 2017

Dear Thomas B, Thank you for taking the time to write such a wonderful review. Dawn truly exemplifies hospitality and we are truly lucky to have her on our team! I am so pleased to see that you were able to take note of that...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$157 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$157 - US$286 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Romantic Hotel in Richmond
#17 Business Hotel in Richmond
#18 Family Hotel in Richmond
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (101)
Room & Suite (45)
Pool & Beach (2)
Dining (1)
Business Centre & Event Rooms (15)
Questions & Answers
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Barbara T
29 May 2016|
AnswerShow all 5 answers
Response from TJHolland | Reviewed this property |
No, in our stay we only saw the indoor pool. The hotel is Downtown area.
1
Vote
Abowen75
13 September 2015|
AnswerShow all 9 answers
Response from Hot-tea-and-Scones | Reviewed this property |
The Marriott is between.5th and 6th streets. The national is at 7th Street. The walk is very short. But Richmond is not known for being a safe place. I would be very cautious walking anywhere in Downtown Richmomd after... More
2
Votes
TonyaP70
11 August 2015|
Answer
Response from German G | Reviewed this property |
No hot tub
0
Votes
Room Tips
"Firmer pillows, please!"
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"Excellent!"
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"TP wouldn't stay on the holder."
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"To get a better room, choose a different hotel."
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