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Holiday Inn Richmond South - City Gateway

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Traveller (88)
Room & Suite (55)
Dining (17)
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Overview
  • Excellent42%
  • Very good25%
  • Average15%
  • Poor9%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Restaurant
Room Service
Family Rooms
3 Star Hotel
All hotel details
Offers from Holiday Inn Richmond South - City Gateway
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (277)
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1 - 5 of 271 reviews
Reviewed 3 weeks ago

We stayed at this facility during for business and to see a my daughter's soccer team play. The room hadn't appeared to be cleaned before our stay, but I thought maybe its me. The table had sticky rings from some glasses on it, but we...More

Thank kipakp
Response from Holiday Inn R, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 2 weeks ago

Dear kipakp, Accept my sincere apologies part of the issue you had during your stay, I truly appreciated your time to reach us back, I will surely address this to our specific department to make it right for your and other guest's future stay, of...More

Hotel's Favourite
Reviewed 11 January 2018

Hotel is just off I-95, exit 69. Stayed 3 nights in January in the aftermath of major storm. Hotel is clean, room was large and very comfortable, and staff friendly and helpful. One big plus for us was the adjacent Victory Restaurant - serving breakfast...More

Thank ramco
Response from Hotel M, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 12 January 2018

Dear ramco, Thank you for taking the time to tell us about your experience at Holiday Inn, S Bells Road Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve...More

Reviewed 15 March 2018 via mobile

This hotel has great 5 star potential. Good room amenities, on site restaurant, excellent gym, business center and excellent customer service like Jennifer at the restaurant. The manager is five star you will see he cares and is dilligently working to improve. The biggest issue...More

Thank jaybrianz
Response from Holiday Inn R, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 4 weeks ago

Dear jaybrianz, Thank you for taking the time to tell us about your experience at Holiday Inn, S Bells Road Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve...More

Reviewed 21 February 2018

I have never been so mistreated by a hotel staff. It was insulting to the point it seemed unreal. Starting off with check in. They refused to sign me in so I could use my Holiday Inn Express points. She said they dont have time...More

1  Thank SgtFrankChill
Response from Holiday Inn R, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 22 February 2018

Dear SgtFrank Chill, Accept my sincere apologies part of the issue you had during your stay, I truly appreciated your time to reach us back, I will surely address this to our specific department to make it right for your and other guest's future stay,...More

Reviewed 6 February 2018

I had to go to Richmond unexpectedly. I had to travel to the Midlothian section. It was 1am and hotel options in that immediate area were a little pricey for a short stay. It was hard to find a budget-friendly options that were "pet-free". Most...More

Thank TamaraQT
Response from Holiday Inn R, Guest Relations Manager at Holiday Inn Richmond South - City GatewayResponded 7 February 2018

Dear TamaraQT, Thank you for taking the time to tell us about your experience at Holiday Inn, S Bells Road Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Room Service
Free Parking
Conference Facilities
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$103 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (88)
Room & Suite (55)
Dining (17)
Pool & Beach (7)
Business Centre & Event Rooms (8)
Questions & Answers
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AUDREY n Jeffre... P
16 February 2016|
AnswerShow all 4 answers
Response from tad021478 | Reviewed this property |
Breakfast was included.... I was given a voucher to go next door.... Traffic is peak between 6am to 9am also from 4pm to 7pm.
0
Votes
Foodee
26 July 2015|
Answer
Response from Rebecca W | Property representative |
We are within a half mile of more than 9 restaurants and a variety of fast food. Restaurants include: Outback, Applebees, Cracker barrel, Golden corral, Buffalo wild wings, Ruby Tuesdays, Logans roadhouse, Pizza hut, Bob... More
-1
Votes
Taylor W
20 March 2015|
Answer
Response from Holiday Inn R | Property representative |
Unfortunately we allows only service animals
0
Votes
Room Tips
"You cant get a good room here HORRIBLE STAY AWAY"
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"the king room with king bed was very roomy...not crowded at all."
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"Room 205 is the handicap room and it has 2 shower heads if you like that kind of thing."
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"Unless you are getting up early avoid the ground floor if possible to avoid some of the noise."
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