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Holiday Inn Richmond I 64 West End

217 reviews
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Traveller (18)
Room & Suite (15)
Dining (10)
Overview
  • Excellent23%
  • Very good26%
  • Average20%
  • Poor15%
  • Terrible16%
25 Aug 2017
“Average 'budget' hotel; great front desk staff”
3 Jul 2017
“No free breakfast here”
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Holiday Inn Richmond I 64 West End
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (217)Write a Review
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1 - 5 of 210 reviews
Reviewed 27 October 2017 via mobile

The room was dirty the top sheet was fifty !!! The toilet look like I was at a gas station,it had dried up urine on it . 1 wash cloth for double room. πŸ‘ŽπŸΎπŸ‘ŽπŸΎ.....I can go on and on but no need. The place is...More

Thank hwaddell0
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 30 October 2017

While it is difficult to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Please accept our sincere apologies that...More

Hotel's Favourite
Reviewed 22 September 2017

clean hotel with great breakfast buffet. huge rooms, microwave and mini-fridge in the room was a plus. Indoor pool was heated. patio bar had great cocktails and had a decent menu for dinner. staff was very polite.More

Thank Kkunal D
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 23 September 2017

Thank you for choosing Holiday Inn Richmond I-64 West End for your hotel needs and thank you for your lovely 5-bubble review of your experience. We are delighted to know that you enjoyed a great stay and we appreciate your comments on our attention to...More

Reviewed 10 September 2017

this is very good location and staff very friendly clean room like new everything was full service food good breakfast was great I will stay again soon and everything close like restaurant shopping Casino near to turnpike and close to PhiladelphiaMore

Thank 571Muhammad
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 13 September 2017

While it is always a pleasure to receive positive feedback, we feel it is possible you have confused our hotel with another as we are not located next to a casino. We hope to have the pleasure of being of service to you in the...More

Reviewed 25 August 2017

Spent one night and arrived in late evening. We had booked a room with a king bed online but there were only rooms with two beds available when we arrived. The staff apologized, reduced our rate by $20 and gave us two free breakfast buffet...More

Thank vakamalua
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 28 August 2017

Thank you for being our guest and thank you for providing us with feedback on your experience. Please accept our apologies again for the issue with your preferred room type. Thank you for allowing our staff the opportunity to address your concerns. We hope we...More

Reviewed 13 August 2017 via mobile

Nothing about this hotel would make we want to return. Our family had several rooms. HVAC system was bad. Never got the temperature right. Toilets took multiple flushes to get things down. The dining room was off the lobby. Around meal time the lobby smelled...More

Thank uqaake
Response from Sarah H, Guest Relations Manager at Holiday Inn Richmond I 64 West EndResponded 17 August 2017

We are disappointed to hear that you did not enjoy your stay. We strive to provide each of our guests with a great experience where everything exceeds their expectations and we were sorry to hear that your stay failed to meet your expectations or our...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Conference Facilities
Room Service
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Details
Price range
US$86 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Green Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$86 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Green Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (18)
Room & Suite (15)
Dining (10)
Pool & Beach (1)
Hotel & Grounds (24)
Business Centre & Event Rooms (5)
Bathroom (2)
Questions & Answers
Ask a question
TravelGal1246
10 July 2016|
Answer
Response from Sarah H | Property representative |
Thank you for your inquiry. No, our hotel is not pet-friendly.
0
Votes
TravelGal1246
10 July 2016|
Answer
Response from Sarah H | Property representative |
Thank you for your inquiry. No, our hotel is not pet-friendly.
0
Votes
Room Tips
"Avoid unless price is the only thing that matters."
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"Pick a room at the higher floors."
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"Get a room away from the elevator and on the front side in the summer to avoid the heat."
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"another chain"
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