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Elevator smells of cat urine, hallways smell like a cross between people urine and caustic chemicals. Highway noise all night. No shower pressure at all. Appears near deserted when you pull in, needs maintenance. Generally a sub par hotel experience.More
1 Thank lellis34
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 7 December 2016
Thank you for staying at our hotel and providing us with valuble feedback. We aplogize for the smell. It comes from the hyrdaullic oil in our elevator system. Our front lot remains empty most of the time, unless there is a function in...More
There are many nice elements to the property. Its location is well chosen, very near The Diamond,. Easy access off I-64. There's a tiki bar, balcony rooms, gym, significant business facilities. Room is nice enough, comfortable. Big screen TV, micro and fridge. Bedding is fine....More
2 Thank RBerkowitz
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 5 December 2016
Thank you for taking the time out to review our property. We greatly appreciate all of the postivies in your responses and will work on the negative 'cons' in your response. Sounds like you stayed in building A. One that may take a...More
So I cashed in a few Clarion Rewards points for a weekend in Richmond, Virginia. This hotel is centrally located right off of the highway. The staff was courteous and friendly. We had a first level handicapped room with the wide doors a spacious handicapped...More
1 Thank Howard D
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 14 November 2016
Dear Howard D:
Thank you for staying with us and for using your Choice Rewards points with us. I'm sorry to hear about the sink in your room. If you have not reported that to the front desk yet, please contact me with the room...More
Stayed here one night while passing through on my way to Baltimore. Booked through Choice Hotels website for about $72. I saw that my card was charged before I even checked in.
When I finally arrived to check in on the 26th, they informed that...More
2 Thank Singleton80
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 2 November 2016
Thank you for staying at our hotel. It was nice to meet you and your cute dog. We were happy to still accommodate you with no extra charges under the circumstances. I apologize for the hot water. I will speak with our team...More
The room was Dirty and smelled of urine. Pool was cloudy and every chair around the pool was ripped. TheY advertised a restaurant that was closed for renovation. We asked if we could ck in early or just hold our bags in the office until...More
3 Thank Linniewalker
Response from Shawn T, Guest Relations Manager at Clarion Hotel Richmond CentralResponded 18 October 2016
I'm so sorry you had a bad experience at our hotel. Unfortunately, Trip Adviser does not let us know the dates you stayed with us, they only let us know the date you posted the review. No matter what, you deserve a clean...More
US$58 - US$111 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Hello my birthday is this Sunday june 4th and me and girlfriend who is pregnant wanted to stay there for a week but after I saw the reviews especially the ones about the bedbugs I'm not so sure, is there anything you guys could do to ensure we have a great stay? If that's possible I will right you guys a great and honest review, you have my email so please respond
2 June 2017|
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Response from Shawn T | Property representative |
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their... More
Bed bugs are not caused by dirt or filth. They are travelers. They travel within guests luggage from location to location. We have hundreds of travelers here weekly. Most travelers who are carrying bed bugs in their have no clue. With that being said, in some instances, the same one complaining about bed bugs are the same guests who brought them along.
Any reported bed bug case we receive is inspected, treated and reinspected before other guests occupy the room.
I cannot guarantee the room will be bug-free because I'm not sure what the previous guest(s) left behind until it's reported to the hotel.