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Four Points by Sheraton Richmond Airport

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#12 of 83 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
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Four Points by Sheraton Richmond Airport
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474 Reviews from our TripAdvisor Community

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Showing 473: English reviews
Charlotte, North Carolina
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW

The Four Points by Sheraton is a four star hotel that seems to be returning to their status. It is nicely designed and conducts itself professionally, as a high level contemporary hotel. The number of staff on hand is minimal and the restaurant, the Terra Nova Grille and Lounge, is not always staffed when needed; but when the staff appears... More 

Helpful?
Thank CityPolitical
Independence, Missouri
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We had a retired clergy conference here in October. It is a smaller hotel and we basically took over the place. The service, the friendliness of the staff and their attentiveness was amazing. There are lots of people I would like to recognize for their outstanding service: Jasmine, Nerline, Monica, Yukori, Savannah, Jars, Beth, Megan, Ken, Mo, Farid, James, Angel,... More 

Helpful?
Thank Donna H
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for you for taking the time to share your experience with us in October. We are fortunate to have associates, such as the ones mentioned, that genuinely care about our guests and the experience they have with us. I am happy your conference was such a success and we look forward to hosting your next event! More 

Charlotte
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 weeks ago via mobile

My wife and I have stayed at the Four Points each of our three visits to Richmond. We are familiar with the brand and it's convenient to the downtown area (about 10 minutes away). Each time that we've visited the hotel, the staff has been top notch. When we have visited, there are a number of marathoners checking in and... More 

Helpful?
1 Thank Reitz37
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for sharing your experience with us during the Richmond Marathon. It is always nice to read about guests return visit and the convenience and affordability our hotel provides. I hope you and your wife enjoyed the race this year and we look forward to seeing you again in the future! More 

Roanoke, Virginia
1 review
Reviewed 3 weeks ago

The hotel was sold out as we visited Richmond for the annual marathon. Maya, Willie, and Sam welcomed us with the highest level of courtesy and worked quickly to make sure all of our needs were met. It's nice to be greeted with such enthusiasm. Great experience and wish we could have stayed longer.

Helpful?
Thank Greg J
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for taking the time to share your experience during your recent stay with us. I have shared your comments with our team and everyone was excited about the recognition you conveyed. I hope you enjoyed the Richmond Marathon and we look forward to having you back again in the near future. More 

Detroit, Michigan
1 review
Reviewed 3 weeks ago

Tyron and Maria was wonderful in the restaurant! They were very friendly and the food was great. I come to the hotel at least three times a month and always enjoy my visit. The beds are super comfy and the staff is great.

Helpful?
Thank nmccloud1
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

I am happy to read about your dining experience in our restaurant and the service you received from Tyrone and Maria. We are very lucky to have such great people work with us and provide the service guests return time and time for. Thank you for your review and we look forward to you next stay with us! More 

Level Contributor
1 review
Reviewed 3 weeks ago

I stopped in Richmond for the first time and tried the Four Points. For a modestly priced hotel I received good service, comfortable accommodations and even a restaurant that served good meals. The entire staff was courteous and professional at all times.

Helpful?
Thank Anthony F
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for the review of your recent stay with us. I am happy your visit was relaxing and the service you received was both courteous and professional. Thank you again for taking the time to share your experience; we look forward to your next visit with us! More 

Wilmington, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago via mobile

The staff was very friendly. The beds were very uncomfortable and the shower didn't work that great. There was dried him o.k. the carpet. For $123 I would expect a little better room. However the room was clean besides the gum.

Helpful?
1 Thank Laurie J
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for sharing with us your recent experience. I have shared your comments with both the Executive Housekeeper and Maintenance Supervisor so we may correct the deficiencies mentioned and provide a better experience for future guests. I apologize that we fell short of your expectations and hope that you will give us another opportunity when traveling to Richmond. More 

Brookport, Illinois
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2016

Just stayed 1 nite but found the hotel to be very nice for the $90 cost. Our king room was very clean and quiet ( top floor). Room needed some minor cosmetic work but nothing of concern. The bed was the most comfortable bed I have been on in years! Staff was very attentive and nice. For service restaurant and... More 

Helpful?
1 Thank mikeb6777
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

I am happy you enjoyed your recent stay with us and found the hotel clean and quiet. A good night sleep is the best way to start any day, especially when away from the comforts of your own home. Service is our top priority and I am glad you found our associates attentive and nice during your visit. Thank you... More 

Orlando, Florida
Level Contributor
122 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 October 2016

The room was clean but very dated - Could use an upgrade. But overall the place was clean and the staff was very friendly. From the front desk to the airport shuttle driver to the restaurant service - all super friendly.

Helpful?
Thank Kevin H
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for your recent review. I am happy your stay was comfortable and our associates super friendly. We hope to see you again in the future when traveling in the Richmond Airport area! More 

1 review
Reviewed 17 October 2016

Our school reunion was held at this hotel and we really enjoyed working with the staff. Michelle worked with us for a year with the planning of this event. Based on our budget, Michelle did an excellent job advising us. She was right there with us to answer any questions on the evening of the event. Michelle, Denise, Shirley and... More 

Helpful?
Thank Hazel C
cburks, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for your wonderful review of our hotel and the service you received during your event. We are very fortunate to have associates like the ones you mentioned on our team. I have shared your review with our entire staff and everyone was appreciative of your kind words and happy your reunion was such a success. Thank you again... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a two-mile radius. Be sure to check out the world-class racing nearby (both cars and horses), and take the whole family to Kings Dominion or Busch Gardens Williamsburg.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms and suites have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more   less 

Additional Information about Four Points by Sheraton Richmond Airport

Address: 4700 S Laburnum Ave, Richmond, VA 23231-2712 (Formerly Wyndham Richmond Airport Hotel)
Region: United States > Virginia > Richmond
Price Range: RM356 - RM551 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Number of rooms: 155
Reservation Options:
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Hotel Style:
#3 Best Value Hotel in Richmond
#4 Green Hotel in Richmond
#15 Family Hotel in Richmond
#21 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Richmond Airport staff and other travellers.
3 questions
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Questions? Get answers from Four Points by Sheraton Richmond Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is quieter to stay in the upper level rooms.”
 of 5 bubbles CityPolitical, 30 Nov 2016 | Read review
“All of the rooms have been updated and all are very quiet.”
 of 5 bubbles 347donnah, 22 Nov 2016 | Read review
“Full service hotel at a great price.”
 of 5 bubbles mikeb6777, 25 Oct 2016 | Read review
“nothing to offer”
 of 5 bubbles chrisgnc50, 15 Oct 2016 | Read review
“All beds are comfortable. Corner rooms are large and spacious”
 of 5 bubbles Tightm27, 28 Sep 2016 | Read review
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