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Four Points by Sheraton Richmond Airport

#14 of 81 Hotels in Richmond
Certificate of Excellence
GreenLeadersBronze level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Four Points by Sheraton Richmond Airport
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522 Reviews from our TripAdvisor Community

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Showing 521: English reviews
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Reviewed yesterday NEWvia mobile

I enjoyed a fabulous omelette prepared by Debbie and a friendly conversation and great service from Quantrae and Shakira. A quiet and welcoming atmosphere provided by all the folks having to work on Memorial Day. I visit here frequently and their product is always consistent. For a major hotel chain, their prices are very reasonable.

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Helpful?
Thank Peter M
South Elgin, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 8 March 2017

I recently stayed at the Four Points by Sheraton Richmond Airport Hotel and planned on using my CLC Lodging card for my stay. Unfortunately, when I checked my wallet I discovered that I had removed the card prior to going on vacation and had forgotten to bring it on this business trip. The front desk clerk said without the actual...

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Helpful?
1Thank ricardoymichele
About Hotel's Favourite Review
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you so much for sharing your story! I am so glad that Denise was able to take such great care of you. I will personally thank her for her level of hospitality. We look forward to your next visit.

Virginia Beach, Virginia, United States
Reviewed 4 days ago NEW

I first went to this hotel some years ago. It was great. Pool is enclosed in an atrium visible from inner core rooms. Went there a few months ago and although the pool is still there, the trees, tables and other things that made it appealing were gone. I understand they are updating the rooms. Ran Priceline for an upcoming...

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Helpful?
Thank Jamie G
Reviewed 1 week ago

My room was clean and quiet. No complaints except there was space around the door that allowed light to shine into the room. I like my room very dark when sleeping and enough light came in around the door to keep me awake. I loved having a fridge and microwave in my room. There is a Target across the street...

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Helpful?
Thank Robin S
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you, Robin S, for your candid feedback. Your comments are being reviewed and we are working diligently to correct any mistakes that were made. I am happy to hear that Tyrone and our breakfast staff were able to take such good care of you and reach the level of service excellence we strive to provide. Although I am confident...

Jeffersonville, Indiana
Reviewed 1 week ago

Room 137, 1 night business stay. Greeted in lobby by very friendly desk clerk. Hotel is older, near airport and interstate and acceptable size rooms and cleanliness. Walking down the hall we were greeted with air freshener smell and upon entering our room we were bowled over by the overpowering and highly allergic air freshener smell. We searched to unplug...

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Helpful?
Thank taxspeaker
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

taxspeaker - Thank your sharing your concerns. I assure you that fragrances are not to cover up smells, but to enhance our guest experience. We will continue to review our procedures and find other ways to enlighten our guests. I apologize that it was overpowering for you. I would love to add that sensitivity to your guest profile so we...

Reviewed 1 week ago

The wait staff, which includes Tyrone, Christian, Hoseu, Lakita, Debbie, and Dowling, did an excellent job and should be commended. The main reason for the lower rating of the overall property and the service, was due to the main manager over the food. There were many bad things that he did, especially to my wife, that was not only distasteful...

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Helpful?
Thank Harold F
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Harold F - Thank you for taking the time to share your concerns regarding your recent stay. I am so happy to hear of the excellent service you received from our F&B team and they were prideful when I shared your comments with them. I apologize for the other challenges that you faced and I assure you, we are working...

Reviewed 2 weeks ago via mobile

I stayed at this hotel to visit family. My family and I went to eat breakfast on the first floor in the hotel. You had to pay for the breakfast but it was well worth it! Our server's name was Trae. He was extremely polite and frinedly and constantly filling our drinks and asking how we were. My entire family...

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Thank Solana L
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Solana L - Thank you for this excellent feedback! Debbie is one of our newest team members and Trae just recently transferred from a position in the back of the house. Thank you for letting us know they took such good care of you. I will personally thank them and we look forward to seeing you again soon.

Philadelphia, Pennsylvania
Reviewed 2 weeks ago via mobile

I just got finished eating breakfast at the hotel restaurant, and am very happy with the entire experience. The server was very nice and accommodating, and the food was great. Debbie, who was at the made to order station, made some of the best scrambled eggs I have ever had. She was super nice and had a smile on her...

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Helpful?
Thank StevecJordan
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you, StevecJordan, for you wonderful comments about your breakfast and specifically about Debbie. Debbie has only been with us for just a few weeks, and we are so happy that she has made such a memorable experience for you. I will personally thank Debbie for you, and we look forward to your next visit!

Collegeville, Pennsylvania
Reviewed 4 weeks ago

I stay at this hotel twice a year. The staff is very helpful, cheery and oriented to making your stay nice. The desk person, Janelle, is excellent. She was very pleasant, greeted me with a smile, spoke very courteously and professionally, and was extremely helpful. The food is good, and at affordable prices.

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Thank davinci95
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you, Davinci95, for your wonderful comments about our hotel and specifically about Janelle. I will personally thank her on your behalf. We look forward to your next visit!

Reviewed 21 April 2017 via mobile

Some of the best service I've ever received from Tyrone and Jose at the 4 Points Sheraton Richmond Airport. They went the extra step when they didn't need to and made a huge difference. I would visit again for sure.

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Helpful?
Thank Derek C
Christi M, General Manager at Four Points by Sheraton Richmond Airport, responded to this review

Thank you for your comments. I am so glad the team went above and beyond to make your stay memorable. I will thank them for you. We hope to see you again soon!

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Where You Want to Be. The Four Points by Sheraton Richmond Airport makes it easy to get where you need to go in the area. Our free shuttle service will take you to and from Richmond International Airport (RIC), While Oak Village, and anywhere else within a three-mile radius. Plan a day trip and take the whole family to Kings Dominion,Busch Gardens Williamsburg or Water Country USA.Work and Play. Our attentive staff will make sure you have a productive, relaxing stay. Enjoy a dip in our indoor pool, an invigorating workout in our fitness center, or a sumptuous meal and a round of drinks at Terra Nova Restaurant and Lounge. We have more than 10,000 square feet of flexible space with state-of-the-art audiovisual equipment to help you stage the perfect meeting or event, and a business center that provides support services.Warm, Comforting Accommodations. All of our 155 guest rooms have been recently renovated into even more inviting spaces. Stay connected with free wireless High Speed Internet Access and a 37-inch flat screen TV with HD channels. Let yourself drift away in plush bedding after a long day of business or sightseeing. ... more   less 

Additional Information about Four Points by Sheraton Richmond Airport

Address: 4700 S Laburnum Ave, Richmond, VA 23231-2712 (Formerly Wyndham Richmond Airport Hotel)
Region: United States > Virginia > Richmond
Price Range: RM423 - RM846 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Richmond Airport 3*
Number of rooms: 155
Reservation Options:
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Hotel Style:
#5 Green Hotel in Richmond
#8 Best Value Hotel in Richmond
#15 Family Hotel in Richmond
#21 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Richmond Airport staff and other travellers.
5 questions
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Questions? Get answers from Four Points by Sheraton Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“some rooms lead to pool- just be aware”
LisaH440, 16 Apr 2017 | Read review
“Our Room in the Front (even numbers I think) was noisy due to lobby conversations.”
traveller62897, 5 Apr 2017 | Read review
“i was on the first floor, and i slept like a baby!”
conceptualizedde2017, 4 Apr 2017 | Read review
“Higher floors are quieter.”
satisfied817, 18 Mar 2017 | Read review
“I stayed on the 4th floor. Peaceful and quiet with a very comfy bed”
ricardoymichele, 7 Mar 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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