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The Westin Richmond

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652 Reviews from our TripAdvisor Community

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Showing 649: English reviews
Marblehead Ma
Reviewed 2 days ago NEWvia mobile

Cant say enough about the friendliness of the staff at the Westin Richmond. It all starts with Richard,the valet-bell captain. He greets you as though you have arrived at your home.Richard is quick to provide our dog with treats after the long car ride from Mass. The rooms are always clean and have enough space for the three of us!...

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Helpful?
Thank VinoVito
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear VinoVito, thank you for your recent stay with your family and canine companion. I am thrilled to hear that you enjoyed your stay once again and we thank you for the 5-star review. I am happy to know that Richard took such good care of you and that you continue to stay with us on your travels through Richmond....

Santa Rosa Beach, Florida
Reviewed 3 days ago NEW

We were very impressed with the quality of the staff and the absolute beauty of this place. It was perfectly clean, distinctively newly refurbished and as nice as we have seen in many hotels stays throughout the year. Absolutely nothing negative here and just about a perfect stay. The rooms were so clean and well appointed we hated to leave...

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Helpful?
Thank onceinawhile31
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Onceinawhile31, thank you for staying with us for taking the time to share a 5-star review of your stay with us. I am pleased that you were impressed with our associates and the overall facilities as well. Thank you for taking note of our cleanliness and also the quality and value of our club lounge. We certainly look forward...

Waldorf, Maryland, United States
Reviewed 4 days ago NEW

The Westin Richmond is one of the best kept secrets in Richmond! From check in to check out, the hotel staff was amazing! The facility is well apportioned and the staff is so absolutely amazing. We were having our wedding at the facility. The Assistant Manager, John, met us when we checked in to make himself available for anything we...

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1Thank DrLaurie A
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear DrLaurie A, thank you again for joining us recently to celebrate your marriage. We are grateful for all of your support in writing a generous 5-star review and I am glad that we exceeded your expectations and made you feel at home. This is out goal and I am glad that we won you as a customer for life....

Reviewed 4 days ago NEWvia mobile

I stayed here for a night while on business. It's about 15 mins from downtown which was good if you're a loyal SPG member. My biggest issue with this hotel was the water. It must have gone through some treatment so the feeling of soap residue on your skin never goes away regardless of how long you rinse. It was...

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Helpful?
Thank Bhaumik B
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Bhaumik B, thank you for your recent stay with us. I appreciate your feedback and am glad you found our recent renovations to be positive, but I am also sorry that you did not like the soft water in the hotel. Unfortunately, this is necessary for our location due to the hardness of the water in Richmond. Also, my...

Arlington, Virginia
Reviewed 1 week ago

The entire hotel has a relaxed, comfortable feeling. I really like the complimentary apples in the lobby. The hotel is in a quiet setting of a business park and the parking lot has great parking. The whole area feels very safe.

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Helpful?
Thank papetro
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Papetro, thank you for your recent stay with us and for your 5-star review. I am glad you enjoyed the hotel and it's location and overall feeling of comfort. We look forward to welcoming you back soon. Stay well, Feliks Schwartz - General Manager

Washington DC, District of Columbia
Reviewed 2 weeks ago

This is a nice property, but it is poorly managed. I stayed here for one night on a business trip and the facility is new, clean, and nice. However, I was taken advantage of by the room service attendant. I ordered dinner after returning late from dinner after work and when the attendant brought up the food, I signed the...

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3Thank Anthony C
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Anthony C, thank you very much for staying with us and for the feedback relative to your room service charge. Upon receiving your guest survey a few weeks ago with the same information, I investigated this immediately and I can assure you it was addressed accordingly with the person involved to prevent recurrence. I assure you your comments were...

Reviewed 2 weeks ago via mobile

We superduper enjoyed our stay at the Westin Hotel! From check in to check out we were treated so kindly and comfortably. The hotel is pet friendly and doesn't smell or look like any dogs have been there. Continental breakfast was top notch, service was impeccable! Highly recommend this hotel

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Thank Jenny G
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jenny G, thank you for your recent stay and 5-star review. Thank you for your kind comments about our hotel and service and I am glad you enjoyed your breakfast. We look forward to welcoming you back soon. Be well, Feliks Schwartz - General Manager

Johnson City, Tennessee
Reviewed 2 weeks ago via mobile

Each year we travel to Richmond for my husband's large family Holiday Gathering and while we generally receive offers from one of the family for a spare bed, we almost always opt for the comfort and luxury of The Westin. We love the outstanding service with a smile, the beautifully done and very clean rooms. It's a great location, close...

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Helpful?
Thank Donna F
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Donna F, thank you for staying with us again this year. We sincerely appreciate your loyalty and generous comments. I am so glad that we have become your home away from home when in Richmond and we look forward to seeing you again next time. Be well and happy holidays, Feliks Schwartz - General Manager

Briarcliff Manor, New York
Reviewed 4 weeks ago

If you have a child that is attending the University of Richmond, this is where you should stay. It is on the more expensive side, however, the location could not be better and the hotel itself is wonderful! Best of all, the staff has been very pleasant and accommodating every time we stay. Highly Recommended!!!

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Helpful?
Thank Jeminbcm
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jeminbcm, thank you for the glowing recommendation. We appreciate your loyalty and support. We are very proud of our relationship with the University of Richmond and their families and we look forward to welcoming you back again soon. Happy holidays, Feliks Schwartz - General Manager

Suffolk, Virginia
Reviewed 4 weeks ago via mobile

Stayed at the Westin for business meeting. Easy to access right off of interstate 64. Nice and clean lobby and rooms. Front desk staff are friendly and eager to help. Rooms are spacious and clean. Beds are extremely comfortable.

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Thank TJHolland
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear TJHolland, thank you for staying with us. I appreciate your comments about our location, facilities and friendliness of our associates...this is what truly sets us apart from our competition. We look forward to serving you again soon. Be well, Feliks Schwartz - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 

Additional Information about The Westin Richmond

Address: 6631 W Broad St, Richmond, VA 23230
Region: United States > Virginia > Richmond
Price Range: RM813 - RM1,433 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Westin Richmond Hotel Richmond
Hotel Style:
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#3 Luxury Hotel in Richmond
#6 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Richmond staff and other travellers.
2 questions
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Questions? Get answers from The Westin Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“7th Floor was perfect and home to the Club Level.”
 of 5 bubbles onceinawhile31, 13 Jan 2017 | Read review
“The 6th Floor is the Club Floor for SPG Members! It is wonderful!”
 of 5 bubbles drlauriea, 12 Jan 2017 | Read review
“Have stayed in various rooms and they are all good.”
 of 5 bubbles papetro, 7 Jan 2017 | Read review
“Ask if a suite, club room, or larger room is available.”
 of 5 bubbles starwoodtraveler2016, 5 Dec 2016 | Read review
“SPG floors are the way to go”
 of 5 bubbles marcogC8083WK, 28 Nov 2016 | Read review
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