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We booked several rooms for St Patrick’s Day weekend. All rooms were excellent and we also had a suite as a meeting room. Staff was helpful, respectful, and informative at every opportunity. Valet service was prompt, concierge was helpful, and Benjamin with the bell service...More
Had to travel for business to Richmond for Jan. 17th. Ice storm was predicted that morning so I went in a day early. The storm hit and shut down practically all of the City. The staff at the hotel were wonderful and accommodating. The first...More
Thank Kathleen D
Response from John C, General Manager at Hilton Richmond DowntownResponded 8 February 2018
Dear Kathleen; Glad you found our hotel your "snowy oasis" recently and met some of our great team. I'll be thanking them ahead, and we do hope you'll come back and explore RVA in warmer weather ahead.
Excellent location, accommodating and warm staff, prime location - great stay! Everything about this stay was a good one. The hotel is literally across the street from the theater, and close to everything else. The room was spacious, modern, comfortable, and the entire hotel staff...More
Prior to checking in we were promised to have our room ready by 2pm on 3/17/2018. When we arrived management very rudely told us to wait in the lobby until 4. They also knew we had an event to attend at 5pm. That being said,...More
Thank Theo P
Response from Jimmy M, Manager at Hilton Richmond DowntownResponded yesterday
I have reached out personally to address your concerns and do hope to speak with you. The contact for the group was well aware that check-in was 4pm and even tried to change the dinner time as the hotel advised check-in at 2pm...More
Great spot to explore Richmond area. Like the high ceilings in the room and the executive lounge had a nice breakfast. Service was good and staff was helpful when we needed anything. A lovely weekend getaway.More
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Thank Kat S
Response from John C, General Manager at Hilton Richmond DowntownResponded 5 days ago
Thanks for your visit and review. Glad to hear you enjoyed the rooms, as well our Executive Lounge. Our team does a great job with the food offerings at both breakfast and for the evening snacks. We hope to see you back again...More
Dear Martha; Thanks so much for your comment about Military rates. There are many factors involved with rates (Dates / Availability) however bottom line we appreciate our service men and women, in fact have many on our team... More
Dear Martha; Thanks so much for your comment about Military rates. There are many factors involved with rates (Dates / Availability) however bottom line we appreciate our service men and women, in fact have many on our team are former military and have served our country, we respect and appreciate their efforts. Tim (Director of Sales) or I (John - GM) welcome your call or email to address personally and ensure we assist you with future bookings and military discounts as appropriate. John C.