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Hilton Richmond Downtown

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Hilton Richmond Downtown
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1,298 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Downtown
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Showing 1,292: English reviews
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2016

My visit there was 2/22-2/26, 2016. The hotel was average. I was sleepless because my King bed was way to soft. I went to go eat breakfast one morning and the plate was not clean. Food was still stuck on the plate. I didn't eat there during my stay. Also I used my travel card which no one said or... More 

Helpful?
Thank Cynthia C
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Cynthia; Thank you for your stay and review. I sent a personal note to learn more, and certainly hope we can "Make it Right" for you. I was glad to hear you had great service from Bolaji, I'll be thanking him personally. Sincerely, John Cario General Manager More 

Long Island City, United States
1 review
Reviewed 26 February 2016

In the old Miller & Rhodes building, this Hilton is particularly special. Take time to look at the art and read about the history of the building. Rooms are perfectly appointed. Staff is helpful and gracious. This place is well worth the stay.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Rebecca T
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Rebecca, Thank you for your feedback as we too believe our hotel is special. In additional to the historic memorabilia in the hotel, we also honor a M&R Tradition by hosting several Santa Teas during the holidays which may also interest you. I will pass your feedback regarding our staff on as we definitely appreciate the compliments. We hope to... More 

Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 February 2016

Across the street from the Convention Center, very friendly staff, classic Southern hospitality, clean hotel. Good choices in the area for dining, recommend Lucca. The bed was very comfortable, nice size rooms.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank peterrC5040MB
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Dear PeterrC504MB, We appreciate you review and thank you for recognizing our Southern Hospitality! We do have some great restaurants around us and Lucca is certainly one of them. We hope to see you again soon. Regards, Jimmy & Team! More 

Chester, Virginia
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 February 2016

We always stay at a Hilton when we can and always stay at this property is seeing a show at the National. Great location, great rooms. The upgrade from a Garden Inn to a full Hilton makes it even nicer with same great rates.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Michael E
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Michael, I am glad that you always enjoy staying with us! The National is a great place and brings varying shows to the city. We too are glad that we received a great renovation and our able to offer great rooms! We hope to see you again in the near future. Best regards, Jimmy & Team! More 

Limerick, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 February 2016

The Hotel was very nice. Everyone there was nice except the front desk ladies. They were not friendly at all and a poor representation of the hotel. The rest of the staff was very friendly and helpful. The hotel was very clean and comforting. It is a shame that two women at a front desk make a big impression on... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Mixchael & Rach... P
Washington DC, District of Columbia
Level Contributor
443 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 22 February 2016

Historic property nicely re-done. The rooms are great. The hotel has a very nice feel to it. It is clean and the staff are friendly and courteous. I am looking forward to returning on my next trip to Richmond.

Helpful?
Thank waterandmore
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your recent visit and feedback of us as a "fine hotel". We are glad you enjoyed our friendly and courteous staff and look forward to seeing you back soon. Sincerely, John Cario General Manager More 

germany
Level Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 22 February 2016

The hotel is clean, new and with friendly staff. The managers reception was fantastic on a Friday night. The beds are firm and the oversized room was plenty big for our family of four. Definitely staying here next trip to Richmond. We parked at the lot across the street. It was cheaper than paying the $23 valet. They have a... More 

Helpful?
1 Thank ctcv
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your recent stay with us as well your visit to our Hilton. I was glad to see you had a "great stay" with us, as well you noted several key points; Our complimentary shuttles, nearby restaurants, and our Executive Lounge reception. We hope to see you on your next visit to Richmond. Sincerely, John and team More 

1 review
Reviewed 18 February 2016

A nice, clean full service hotel. For me it was $60 cheaper a night for a double bed room than the competition across the street. I need a place to stay overnight for regular visits to VCU medical center so that I'm already in town for early morning appointments. My first visit I stayed at another full service hotel and... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Calvin S
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Calvin; Thank you for your recent visit to our Hilton in Richmond. I was glad to see you found us to be "a very good hotel" for your VCU medical center visits. We hope to see you back soon. Sincerely, John and team More 

St. Augustine, United States
1 review
Reviewed 16 February 2016

The Hilton Hotel had a wonderful southern charm! From it's personnel to the lobby and then on to your room! The building was an old department store converted into a beautiful home away from home! Highly recommend this hotel!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mary Ann F
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Mary Ann; We thank you for your recent visit and note of our "Southern Charm". Being in the former Miller & Rhoads Department store as you pointed out allows us to carry on the legacy of service and style in our new Hilton surroundings. We look forward to your next visit. Sincerely, John and team More 

washington, D.C., United States
1 review
Reviewed 16 February 2016

Good value and convenient location downtown. Rooms are comfortable and sound proof, sheets and pillows good quality, and desk large enough for laptops and working area. I also recommend the conference facilities and food. When the Executive Floor is available at a decent rate, it is worth the extra cost. Bring a swim suit to relax in the hot tub... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jennifer M
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Jennifer; Thanks very much for your recent visit and great review. Yes, we have all the fancy Hilton linen as you noted to compliment the new furnishings in the room and recent renovation. We are also enjoying our Executive Lounge where our Diamond guests, are those on our Executive level can start their day or come and unwind. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: RM630 - RM1,201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Richmond Downtown 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Business Hotel in Richmond
#5 Romantic Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“executive floor upgrades”
 of 5 bubbles wmbrakeman, 28 Nov 2016 | Read review
“Rooms facing east are noisy...avoid those if you can.”
 of 5 bubbles rstravelerMaryland, 26 Nov 2016 | Read review
“My room on the 4th floor was a little noisy one night(7th game of the World Series).”
 of 5 bubbles JayB1r, 7 Nov 2016 | Read review
“A club level room is worth the extra”
 of 5 bubbles freqworld_traveller, 5 Nov 2016 | Read review
“Look closely at the map if a long walk from the elevator would be troublesome -- some rooms are pretty far.”
 of 5 bubbles aeflow, 2 Nov 2016 | Read review
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