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Candlewood Suites Richmond Airport

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Traveller (43)
Room & Suite (31)
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Overview
  • Excellent65%
  • Very good22%
  • Average9%
  • Poor3%
  • Terrible1%
Travellers talk about
“full kitchen”(21 reviews)
“front desk”(44 reviews)
“honor system”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Free Airport Transportation
Suites
Fitness centre
Kitchenette
2 Star Hotel
All hotel details
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Offers from Candlewood Suites Richmond Airport
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (276)
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274 results
Traveller rating
170
62
26
11
5
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Time of year
LanguageEnglish
170
62
26
11
5
Show reviews that mention
All reviewsfull kitchenfront deskhonor systemroom was cleanhome away from homeextended staypleasure of stayingdefinitely stay here againshort staystayed nightsenjoyed my staythe general managerkitchenetteaudubondirectvstovenecessities
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1 - 5 of 274 reviews
Reviewed 3 days ago

Although Candlewood Suites are very nice hotels this hotel was terrible with front desk service. Candice refused to allow me an early check in, eating a Cadbury chocolate bar and being on her phone was more important. I had to call IHG customer service for...More

Thank jill7212
Response from Riitta S, General Manager at Candlewood Suites Richmond AirportResponded 3 days ago

Dear jill7212, Thank you for taking time to complete a review of our Candlewood Suites. I truly apologize for the unpleasant experience that you had during your stay. I will be looking into this matter further and I appreciate your feedback. I have already reached...More

Hotel's Favourite
Reviewed 20 March 2018

Spent 2 nights here while visiting family in the area. Room was clean. bed comfortable. Kitchen well stocked. staff friendly. very reasonably priced. Will be back when I'm in the area again. Will recommend

Thank Pamela W
Response from Riitta S, General Manager at Candlewood Suites Richmond AirportResponded 20 March 2018

Dear 980pamelaw, Thank you very much for taking time to write a review. We couldn't be happier to see that you enjoyed our extended stay hotel. We look forward seeing you here again in the future. Sincerely, Riitta S. General Manager

Reviewed 12 May 2018

Friendly staff, comfortable bed. The hotel is easily accessible from Interstates but the entrance on Audubon Drive does come up with little notice. There is a little selfserve shop in the lobby where you can purchase snacks and bare bones breakfast stuff on the honor...More

Thank RobertMass013
Response from Riitta S, General Manager at Candlewood Suites Richmond AirportResponded 14 May 2018

Dear RobertMass013, Thank you so much for completing a review of our Candlewood Suites Richmond Airport. We are pleased you enjoyed your stay with us. Look forward welcoming you on your next trip to Richmond. Sincerely, Riitta S. General Manager

Reviewed 11 May 2018

I stayed at the candlewood suites on May 5th to May 7th I really enjoyed my stay the rooms were very clean and comfortable. I most appropriate the front desk help and patience Janet and Derrick were very warm and compassionate and even though Alicia...More

Thank Alicia L
Response from Riitta S, General Manager at Candlewood Suites Richmond AirportResponded 14 May 2018

Dear AliciaL, Thank you so much for your kind words about our rooms and especially our staff. I will make sure all of them will receive extra recognition. Please come and stay with us soon. Sincerely, Riitta S. General Manager

Reviewed 2 May 2018

I checked in to the Candlewood Suites Monday night very late probably around midnight. I expected to find a desk clerk as worn out and tired as I was, but Greg greets us with the most upbeat and welcoming greeting I have experienced. He let...More

Thank Deanna M
Response from Riitta S, General Manager at Candlewood Suites Richmond AirportResponded 3 May 2018

Dear Deanna M, Thank you so much for your review of our Candlewood Suites. We are very pleased that you enjoyed your stay here. I will make sure Greg and Hope will be acknowledged of their great service. We look forward welcoming you again. Sincerely,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Free Parking
Airport Transportation
Laundry Service
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$88 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Richmond
#13 Family Hotel in Richmond
#14 Romantic Hotel in Richmond
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$88 - US$154 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Business Hotel in Richmond
#13 Family Hotel in Richmond
#14 Romantic Hotel in Richmond
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (43)
Room & Suite (31)
Questions & Answers
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unclesaway
30 January 2017|
AnswerShow all 2 answers
Response from Bill H | Reviewed this property |
yes they do. I have stayed here many times and this is the best Candlewood in Richmond no contest
1
Vote
unclesaway
30 January 2017|
AnswerShow all 2 answers
Response from Bill H | Reviewed this property |
Not really, this is very close to the airport and depending where you want to go it may be difficult. You can get a cab rent a car. But while there is some local public transportation it is limited
1
Vote
Dan B
8 July 2016|
AnswerShow all 4 answers
Response from J C | Reviewed this property |
Not sure, don't have pets. I recommend calling the hotel directly.
0
Votes
Room Tips
"Property is off to itself and in a quiet location."
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"I could´n hear the plains even thought we where near the airport."
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"Every room I have stayed in was very clean and comfy! The only drawback ( for me ) is no pool"
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"We preferred rooms facing the entrance & small park on the hotel property."
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