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HYATT House Richmond-West

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HYATT House Richmond-West
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639 Reviews from our TripAdvisor Community

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Showing 634: English reviews
Virginia
Reviewed 4 days ago NEW

My daughter and I had a great time staying at this hotel and shopping at the adjoining mall. In addition, the breakfast was great, and the restaurants within the mall area were wonderful. We would definitely like to stay at this hotel again.

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Helpful?
Thank Tammyscubadiver
Montross
Reviewed 1 week ago

I enjoyed my stay at this hotel. I thought it was clean and comfortable. Excellent clean I thought the location was excellent in the midst of everything, restaurant, mall area, comedy club.I loved the free parking and the free brunch. I would gladly stay ere again and recommend to family and friends.

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Helpful?
Thank Joseph C
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Joseph C, I am delighted to hear about your excellent stay at our hotel! Our unique location sets us apart from all the local hotels in the area. I am pleased you enjoyed our breakfast. It seems to be a favorite among our guests. Thank you for recommending our hotel to your family and friends. I hope to see...

Charlotte, North Carolina
Reviewed 1 week ago

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Helpful?
Thank Ambrosia087
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Florida
Reviewed 1 week ago

We had a morning flight out of Richmond, so we booked here for one night and had a wonderful nights sleep and as far as breakfast buffets are concerned, the one here ranks near the top, complete with eggs, GREAT bacon, fresh waffles, potatoes, all sorts of fresh fruit and juices, fresh pastries, coffee........... There is ample parking here, as...

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Helpful?
Thank kindredspirits
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear kindredspirits, Thank you for taking the time out of your day to review our hotel. I am pleased you decided to stay at our hotel even though it was a little out of the way for you. Our hotel is certainly worth the drive with all the extra amenities we have to offer. You will not find another breakfast...

Rochester, New York, United States
Reviewed 1 week ago

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Helpful?
Thank Theartist313
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Reviewed 1 week ago

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Helpful?
Thank Jaime G
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Lynchburg, Virginia
Reviewed 1 week ago

Extremely efficient and fast check in. The room was very nice and clean. The staff was very helpful in helping us to find restaurants and such. The shower head could have been better. The one bad part was the free breakfast buffet. The eggs were runny and. The bacon was never replenished. But overall a great stay.

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Helpful?
Thank 389catherinej
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 389caterinej, I appreciate you taking the time out of your day to review our hotel. Our fast and efficient check-in is for your convenience and to make your stay more enjoyable. Thank you for bringing your shower head and breakfast experience to our attention. Please know that is not a norm for our hotel. We are always looking for...

Boca Raton
Reviewed 2 weeks ago

This hotel is very boutique like in decor with lovely rooms and great amenities. You can walk to many great shops and restaurants at the outdoor mall attached. Request a corner tub room if available - it was very spacious and had lots of extra features. Most rooms have kitchens - with refrigerator and microwave and some with a stovetop...

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Helpful?
Thank S3193IEcindym
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear S3193IEcindym, Thank you for taking the time out of your day to review our hotel. Our unique location and décor makes our hotel one of a kind. We are an extended stay hotel so all of our rooms are spacious to make you feel more at home. Again, thank you for the lovely review. We hope to have you...

Lynchburg, United States
Reviewed 2 weeks ago

The hotel atmosphere was nice and staff friendly. Great location to shopping. However, our room baseboards were very dusty and didn't appear very clean. The King mattress in the bedroom of our suite was very old and worn out and sagged in the middle. We didn't sleep well at all due to the poor quality of the mattress and it...

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Helpful?
Thank kareneR2973ZU
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear kareneR2973ZU, I sincerely apologize your room did not meet your expectations. Please understand your comments are not a norm for our hotel. Feedback such as yours is taken seriously and I can assure you it will be further investigated and addressed with the appropriate departments. I am grateful you otherwise enjoyed your stay and hope to have you with...

Blackstone, Virginia
Reviewed 2 weeks ago

We chose this Hyatt property based on the location. We liked everything about the property. What made this a truly memorable experience is that I mentioned we were celebrating our 21st wedding anniversary when checking in. We were surprised when we returned from dinner that desserts and a card were waiting for us in the room from the staff. Extraordinary...

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Helpful?
Thank S3697NIelizabethp
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear S3697Nlelizabethp, I greatly appreciate the review. I am pleased we were able to create a memorable experience for you. People travel to hotels for many reasons but an anniversary is truly a special occasion. I am delighted you chose to stay with us and hope to have you again next year! Warm Regards, Kathy Holland General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: RM471 - RM889 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
12 questions
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
“the cost of the suite was not much more than the other rooms, be sure to check it before booking!”
 of 5 bubbles kindredspirits, 27 Nov 2016 | Read review
“Top Floors & Tub Suite is a MUST!”
 of 5 bubbles 149tasiam, 14 Nov 2016 | Read review
“There is no real 'view' since the hotel is connected to the shopping area. But the suites are large and comfortable.”
 of 5 bubbles PhyllisD446, 1 Nov 2016 | Read review
“The Suite is value for money”
 of 5 bubbles MagneticCrossroads, 18 Oct 2016 | Read review
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