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HYATT House Richmond-West

Expedia.comUS$126*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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HYATT House Richmond-West
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756 Reviews from our TripAdvisor Community

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Showing 751: English reviews
va bch va, United States
Reviewed 28 September 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank John P
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Raleigh, North Carolina
Reviewed 27 September 2016

Great location near restaurants, shopping, and highway. Area is very safe and nicel The hotel has a beautiful lobby , fabulous pool and spa . Rooms and common areas were well maintained. You if you are looking for the omelet station advertised, you will find it in the back corner of the dining area. This was my only criticism, most...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank M4872WFlindas
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear M4872WFlindas, Thank you for the great review. I am pleased you enjoyed our location and the atmosphere within the hotel. Our location gives our guests easy access to all of the major highways. The hotel’s peaceful design will definitely make you want to extend your stay. It was a pleasure to have you as our guest and we look...

Washington, DC, United States
Reviewed 27 September 2016

Review collected in partnership with Hyatt Hotels
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Thank Meghan H
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Houston, United States
Reviewed 26 September 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Mandy K
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Reviewed 26 September 2016

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 349kristinay
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Cary, United States
Reviewed 21 September 2016

very nice hotel. The malls are directly connected to the hotel. so many other shops are within walking or driving distant. They offer a full course breakfast, which was outstanding. Parking was outstanding.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Eric E
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Eric E, Thank you for taking time out of your busy schedule to write our hotel an online review. I am thrilled that you enjoyed our location in the Short Pump Town Center mall and the buffet breakfast at our hotel. I hope you were able to take full advantage of both! Again, I appreciate your feedback, and I hope...

Mathews, Virginia, USA
Reviewed 21 September 2016

Review collected in partnership with Hyatt Hotels
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Thank VaSeafoodLovers
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Columbus, Ohio
Reviewed 21 September 2016

Great stay and plenty of things to do. Attached to the mall so shopping and dining is within a short stroll. Highly recommended. Will definitely stay again on return trips. Nice pool area for families.

Review collected in partnership with Hyatt Hotels
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Thank 679bryand
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 679bryand, What a great review! I am extremely pleased to hear about your enjoyable experience. Our location provides a lot of activities for guests of all ages. The amenities we offer such as our Market, H bar, and pool are only a few of the amenities you will not want to miss! It was a pleasure to have you...

Marietta, Georgia
Reviewed 21 September 2016

Staff could be friendlier but still enjoyed my stay here. The hotel was clean. Loved that it was connected to shopping. Breakfast was decent. I would stay here again even though I didnt find staff to be friendly.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Carmen A
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Carmen A, Thank you for taking the time to review our hotel. I sincerely apologize for the services you encountered during your stay. It is very unusual for us to receive a comment like that but I can assure you it will be addressed and taken seriously. Our connection to the mall makes our hotel the prime location for...

Greensboro, North Carolina
Reviewed 21 September 2016

Love the property, but the staff just doesn't seem to care about the guests in any way. Often had to share the elevator with employees, they were loud and rude. Housekeeping is VERY slow. And overall, it just appears that management doesn't care, and that's sad. It's a great property, just need people that care about it, and their customers.

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Helpful?
Thank rryan313131
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear rryan313131, I was disappointed to hear about your staff interactions. We always excel in our customer service and it is something we take pride in. Please know your feedback will not be overlooked and it will be addressed with all departments to ensure all guests are receiving outstanding service. I hope to see you again in the future. Warm...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hyatt house Richmond-West blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service, and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs and MP3 docking stations while free details include breakfast with made-to-order omelets, Seattle's Best brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St Ste 1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: RM584 - RM1,134 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
12 questions
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La Quinta
8 months ago
7 months ago
6 months ago

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Questions? Get answers from HYATT House Richmond-West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cincierge or Executive floor”
736sandys, 25 Mar 2017 | Read review
“We stayed on the second floor near the pool and gym. great location”
160wendyh, 24 Mar 2017 | Read review
“End of hall on any floor.”
Sm00chie8, 16 Mar 2017 | Read review
“great for traveling with families: ask for double queen room connected to king suite”
gregsH2219YK, 21 Feb 2017 | Read review
“Take advantage of the brunch.”
G5516EIjosephc, 28 Nov 2016 | Read review
5 of 5
Expedia.com
US$126* /night
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Hyatt.comUS$126
Orbitz.comUS$126
Booking.comUS$126
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Prices are for 1 room, 2 adults
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