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HYATT House Richmond-West

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HYATT House Richmond-West
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713 Reviews from our TripAdvisor Community

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Showing 708: English reviews
Smithfield, United States
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 428jenniw
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Indialantic FL
Reviewed 4 weeks ago

My family and I were exceptionally pleased with with our stay at Richmond West. Staff, rooms, food and Southern Hospitality were great. We loved that the hotel was 600 feet from Starbucks at the mall.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 684nicholec
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 684nicholec, Thank you for your wonderful review! I am so glad that your family enjoyed your time with us. Our prime location at the Short Pump Town Center is tough to beat and I am happy to hear that you all were able to take advantage of that. We hope to see you again soon! Warm Regards, Kathy Holland...

Saint Charles, Illinois
Reviewed 4 weeks ago

Fantastic location. Will stay here again and recommend to family and friends. Great place to stay for extended length of time with kitchen facilities. Too cool to use pool and outdoor area which is very private and nice break from busy shopping mall.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank cmsmoot
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear cmsmoot, I am pleased to hear how much you enjoyed our location. Our hotel is a great place to stay whether you are here for a few days or an extended time period. Either way, you will be “pleasantly surprised.” The pool area is a great place to hang out and relax. Our guests enjoy sitting by the pool...

Roanoke, Virginia
Reviewed 4 weeks ago via mobile

Very nice hotel. The parking is tricky because hotel patrons park where Short Pump Mall traffic park. This makes it difficult to find parking. The gym facilities were great with updated equipment. Breakfast was good. Rooms are quiet. Would definitely stay here again.

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Helpful?
Thank Crystal M
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Crystal M, Thank you for choosing our hotel for your weekend getaway! You certainly picked the perfect place to stay. Our location next to the mall provides a lot of entertainment which can sometimes cause traffic. One of the benefits of our hotel is the location. We share parking with the mall giving our guests a lot of options...

Accomack, United States
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank danap776
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Reviewed 4 weeks ago

It's very convenient to anything you want to do in the Short Pump area. The renovations are still going on, but the interference is minimal. The rooms are very nice and the atmosphere is quiet. Very nice for couples just wantinig to get away.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 167debraj
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear 167debraj, The Hyatt house Richmond-West sits in the heart of Short Pump making our hotel the most convenient location in the area. We are attached to the Short Pump Towne Center so there are many shops and restaurants within walking distance. Our room renovations are complete and our guests enjoy the new look. We look forward to seeing you...

Mahwah, United States
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 441janinew
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Bowling Green, Ky., United States
Reviewed 22 February 2017

I cannot say enough good things about this hotel and its staff. Its a modern, comfortable, sleek hotel with incredible location at the mall. Breakfast is plentiful. Staff is extremely accomodating (one of the most friendly and helpful I've ever met). Ammenties are high-end. You will not be disappointed!

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Helpful?
Thank Greg S
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Greg S, Thank you so much for the incredible review! I am extremely pleased we met your expectations. It is always a joy to hear wonderful feedback from our guests and the praises they give to our team. I really appreciate you taking the time to share your experience and I look forward to having you with us again...

Washington DC, District of Columbia
Reviewed 21 February 2017

Hotel stay was horrible the room rates were confusing the suites are the same as regular room. The Conner part of the bed has a sharp edge that can cut your leg. Trip hazards through out the hotel. Trash was left inside the room during check in. Dirty tubes.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Aaron G
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Aaron G, Thank you for taking the time to review our hotel. I was disappointed to hear you did not have an enjoyable stay. Our standard rooms are considered suites since we are an extended stay hotel. The rates can differ between rooms since we have multiple room types. I sincerely apologize housekeeping did not meet your expectations. I...

Greensboro, North Carolina
Reviewed 21 February 2017

Great stay. Quiet, spacious and modern. Sliding door are a nice touch. The tub is huge!!!!!! Walk in showers. Double sinks. Get it. Simple as that. Full breakfast buffet, bar and fire pit #breakfastisgoodtoo

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Griffdogactual
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Griffdogactual, I am pleased to hear how much you liked our Corner Tub room! The Corner Tub room is one of our most spacious rooms in the hotel. It has a modern design but it is also cozy which makes it more relaxing. Thank you so much for the great review. I hope to have you with us again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: RM587 - RM1,143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
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Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
12 questions
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6 months ago
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Questions? Get answers from HYATT House Richmond-West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cincierge or Executive floor”
 of 5 bubbles 736sandys, 25 Mar 2017 | Read review
“We stayed on the second floor near the pool and gym. great location”
 of 5 bubbles 160wendyh, 24 Mar 2017 | Read review
“End of hall on any floor.”
 of 5 bubbles Sm00chie8, 16 Mar 2017 | Read review
“great for traveling with families: ask for double queen room connected to king suite”
 of 5 bubbles gregsH2219YK, 21 Feb 2017 | Read review
“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
5 of 5