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Hilton Richmond Hotel & Spa / Short Pump

PricelineUS$210*
View Deal
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$218*
US$210*
Great Deal
US$218*
US$218*
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Hilton Richmond Hotel & Spa \/ Short Pump
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1,031 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Richmond Hotel & Spa / Short Pump
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Showing 1,026: English reviews
Reviewed 11 April 2017

Bathrooms are lit like dungeons. USB charging ports on wall at desk were inop. No extra blanket. Couldn't set time-of-day on alarm clock - as in not possible - but it had a USB port. An extra night prior to arrival and at a higher rate was put on my credit card.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ronsQ1321HC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Thank you for feedback. I am sorry to hear that your weren't satisfied with your stay and that you had billing issues. Please email us with a phone number or email address so our Guest Services Manager can discuss your issues personally. Thank you

West Point, VA
Reviewed 11 April 2017 via mobile

Beautiful new hotel and conference center well located for access to all of Short Pump Town Center and Innsbrook. Located just far enough off Broad and interstate to be quiet. Has Shula's Steak House in the lobby, upscale by hotel standards. We were there for a conference and it was very well set up for it, however they sold out...

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Helpful?
Thank Thomas R
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear Thomas R, Our location is definitely one of the things we are very proud of about our hotel. To have a property in the heart of Short Pump and a very strategic location that brings our guest just minutes away from shopping and restaurants. Yours in hospitality

Pittsburgh, Pennsylvania
Reviewed 11 April 2017 via mobile

Perfectly acceptable mid tier hotel. Good location on the Short Pump strip with too many chain restos and shopping. The club upgrade is a waste and cannot compare with a RitzCarlton on the high end or even a Hampton Inn on the low end.

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Helpful?
2Thank Jill M
Virginia Beach, Virginia
Reviewed 10 April 2017

This a great hotel. It is clean and comfortable. The rooms are of good size and quiet for the most part. All hotels can be noisy at times. It is also very close to great shopping at Shortpump mall. Would recommend again

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Helpful?
Thank C3551NVheatherh
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Thank you for your review and for choosing to stay at the Hilton Richmond Hotel and Spa in Short Pump. I am happy that you enjoyed your stay and we look forward to having you back again as a guest in our hotel. Yours in hospitality

Rochester MI
Reviewed 9 April 2017

One night reserved and confirmed reservation at this Hilton. I arrived at about 11:30 PM after a rough commute into town. I was very ready to get to bed. I walked into the lobby to find, well, no one. The lobby was empty. The phone at the reception desk was constantly ringing. The person calling would apparently get frustrated, hang...

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Helpful?
Thank jiml3222
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Dear jiml3222, We appreciate you taking the time to provide us with feedback from your most recent stay. I apologized for this bad experience. This was very disappointing to hear, your comments are essential to educating our staff about good and bad service. We look forward to welcoming you back soon. Thank you.

Bethesda, MD, United States
Reviewed 4 April 2017

We stayed in Richmond for a soccer tournament and were lucky enough to secure reservations at this Hilton property a half block from the Short Pump Towne Plaza. Great big rooms, a nice indoor pool, great meeting places and a nice restaurant rounded out the facilities at this location. The service was wonderful and we will be back! Thank you...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Michael W
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Michael W, Thank you for taking a few moments to share a review of your recent stay with us. I am pleased to hear that we exceeded your expectations during your recent stay with us. We appreciate you attending The Jefferson Cup and selecting to stay at our hotel. We look forward to welcoming you back you our property...

Marble Falls, Texas
Reviewed 4 April 2017

I was here on a business trip and this Hilton was better than I expected. Top notch accommodation, food, service. I'll definitely go back! Also located near shopping and other great restaurants. I did not try the spa, but the hot tub was great.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank amysK6568WO
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings amsK6568WO, Thank you for taking a few moments to share a review of your recent stay with us. I am pleased to hear that our team members were able to exceed your expectations during your time here with us. I am glad that you were able to take a moments during your stay to relax and unwind in our...

Suffolk, Virginia
Reviewed 4 April 2017

Family spent a weekend here and was pleased. Spa on the grounds together with indoor pool and hot tub. Hilton had an executive level floor with club room. Only problem with club does not fully function on weekends. TV's were a little difficult to navigate. Has a Shula's Steakhouse on property but we weren't impressed with other than breakfast which...

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Helpful?
Thank tombob7
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings tombob7, Thank you for taking the opportunity to share a review of your recent stay with us. My team and I are pleased to hear that you enjoyed the time that you spent here with us. Our indoor pool and hot tub provide our guests with the perfect opportunity to relax and enjoy their stay. The executive floor is...

Roanoke, Virginia
Reviewed 4 April 2017

The room was adequate, but the staff was intermittent - some were friendly and helpful, others not so much. But, the main reason I am rating them so low is that they chose to push a partisan agenda on me by defaulting the tvs to Fox News. They should stick to a generic hotel channel, and keep their political thoughts...

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Helpful?
Thank cujotigger
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings cujotigger, Thank you for taking a few moments to share a review of your recent stay with us. I am pleased to hear that your room was adequate, however I am very sorry to hear about the issues that you experienced with some of our team members. In the hospitality industry consistency is the key to be successful. Our...

Castel Bolognese, Italy
Reviewed 3 April 2017

Excellent facilities and great staff make this hotel the best choice in the area. From housekeepers to concierge everybody was attentive and helpful. Indoor pool, gym and Spa service available. Nice room on the executive floor, bathroom with glass shower (way much better than tub+curtains...) and breakfast was delicious. Walking distance to a huge mall and another brand new market...

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Helpful?
Thank Ramona P
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this review

Greetings Ramona P., Thank you for taking the opportunity to share a review of your recent stay with us. I am very happy to hear that you thoroughly enjoyed your stay with us. We are fortunate to have a very nice hotel to offer our guests, however the true stars of our property are our team members. Our team of...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Region: United States > Virginia > Richmond
Price Range: RM766 - RM1,384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Priceline, Hotwire, Cancelon, getaroom.com, HotelQuickly and HRS so you can book your Hilton Richmond Hotel & Spa / Short Pump reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Green Hotel in Richmond
#3 Luxury Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travellers.
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Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room midway between the elevator lobby and the end of the hall.”
jiml3222, 8 Apr 2017 | Read review
“Try for 8th floor club level.”
tombob7, 3 Apr 2017 | Read review
“Higher floors have pleasant views”
18554travel, 18 Feb 2017 | Read review
“Ask for Executive Level”
kingfriday_xiii, 6 Feb 2017 | Read review
“I didn't find it noisy anywhere.”
PoppyC64, 3 Jan 2017 | Read review
5 of 5
Priceline
US$210* /night
View Deal
Hilton.comUS$218
Expedia.comUS$218
Booking.comUS$218
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*Disclaimer
Prices are for 1 room, 2 adults
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