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Extended Stay America - North Chesterfield - Arboretum

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Extended Stay America - North Chesterfield - Arboretum
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91 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - North Chesterfield - Arboretum
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Showing 90: English reviews
Tampa, Florida
Reviewed 22 May 2016

Clean and relatively safe. Parking is easy. Did not clear snow after snowstorms. Maid went in room even when I'd told desk I didn't want room cleaned. Unit is well lit and modern. Carpet nice. Bed firm but not rock hard. Stayed for 3 months and only issue was clueless manager being unwilling to give a decent deal...had to keep...

Thank Dottie G
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. I will be sure to use your comments as a training tool to coach our housekeeping and front desk staff to ensure your experience is not repeated. We are sorry for these issues,...

Powhatan, Virginia
Reviewed 4 May 2016 via mobile

We booked this hotel through Expedia non-refundable, otherwise we would have gone somewhere else. First there was absolutely no information in the room about TV stations, local information, wifi, etc. The room was supposed to be a studio and it did have cabinets, a fridge, and a two burner stovetop. But nothing else. The cabinets were empty and the wood...

2Thank twoprecise
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen...

Waldorf, Maryland
Reviewed 4 April 2016

Okay, where do I even begin? Well lets just start from the beginning. Upon arriving to the hotel, we were unloading and noticed a bunch people just hanging outside smoking, drinking, etc. Now that wasn't a big deal. However, the cigarette butts and empty beer bottles stay outside on the grounds the entire weekend that we were there. No one...

5Thank Shawn O
Reviewed 4 April 2016 via mobile

So in traveling to the south to visit family, my mother in law booked a room with this hotel. I happened to have don loaded the trip advisor app and read the reviews on the way to the hotel and I have to say, once there, the reviews were all spot on! Th desk manager, Mary, appeared very helpful however...

1Thank Christine P
New York City, New York
Reviewed 20 March 2016

Overall review: AVOID this almost dump of a hotel – Like you would a $2 ‘hustler or lady of the evening’ unless you are desperate. Cutting costs and corners will not make guests return. As a guest at Extend Stay America, in Midlothian “Arboretum”, VA( March 11 to 12, 2016), given a choice I would choose another hotel. This was...

2Thank rugbyplaer
Goodview, Virginia
Reviewed 16 March 2016

Upon arriving to the hotel I immediately noticed that there was a window screen that was ripped from one side of the window to the other side. Some people might think this is no big deal but coming from a Property Manager background it was a red flag. This is our thoughts and experience: 1. There was no automatic doors...

2Thank mknabear
Yorktown, Virginia, United States
Reviewed 14 March 2016

Okay, I'll admit it, I was going the cheap route and thought for a brief stay I could tolerate a less than great place. There was a huge soccer tournament in town and most hotels had upped their rates. In some cases, you actually get less than you pay for. this was one. Here were my issues: 1. Tiny lobby...

2Thank Jeanne F
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. To ensure that a situation like yours doesn't happen again, I am using your comments as a training tool to coach our front desk and housekeeping staff to make sure we...

Gainesville, Florida
Reviewed 9 March 2016

Checked in at 3:00pm in a lobby that smelled of cigarette smoke. (Not a good sign.) The front desk clerk clearly didn't want to be there. Settled in to my non-smoking room that also smelled of cigarette smoke. (I am a non-smoker with allergies; I don't do well with smoke.) The curtains were awful, with what must have been 20...

1Thank JLSDH
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be retraining our entire staff to ensure that each guest receives professional customer service and to make sure we are thoroughly inspecting rooms...

Charlottesville, Virginia
Reviewed 28 February 2016 via mobile

Here is the copy of the email I sent to the corporate office of Extended Stay America: I am in town for 8 weeks training for a major company. They put me up here. After having ants crawling on me for a few nights, I decided to try to find out where they were coming from. I moved the bed...

1Thank mrabourdin
Athens, Georgia
Reviewed 5 February 2016

My experience was much like the other reviewers as regard this hotel. The room smelled of tobacco, poor housekeeping and maintenance. And "pet friendly" should not mean other people have to suffer incessant barking of multiple dogs. I answered a survey sent to me by Extended Stay Arboretum Place and slammed them. A few minutes after I sent it, I...

Thank orange2927

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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Pl, Richmond, VA 23236-3485 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Region: United States > Virginia > Richmond
Price Range: RM383 - RM475 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - North Chesterfield - Arboretum 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond
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Questions & Answers

Questions? Get answers from Extended Stay America - North Chesterfield - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own pillow.”
DougOxford, 26 Sep 2016 | Read review
“Second Floor rooms seem cleaner”
DRWatcher, 7 Jul 2016 | Read review
“Here is a tip. If you're considering this hotel, reconsider. This place is terrible.”
ShawnO78, 3 Apr 2016 | Read review
“Rooms at a different hotel are highly recommended.”
JeanneF847, 13 Mar 2016 | Read review
“If you want a good room, book it at another hotel!!”
  • The hole in the faucet: That's where something should be to pull to send water to the shower hea
JLSDH, 9 Mar 2016 | Read review
5 of 5