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Extended Stay America - North Chesterfield - Arboretum

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Extended Stay America - North Chesterfield - Arboretum
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91 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - North Chesterfield - Arboretum
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Showing 90: English reviews
Midlothian, Virginia
Reviewed 29 March 2015

I didn't know this was a pet friendly hotel. Plus the hotel Halls smelled like animals. price was fair! front desk customer service was good. Parking was good As well. The overall appearance of the hotel is okay.. don't think I would stay here again.

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1Thank Sherri W
Reviewed 2 March 2015 via mobile

Where do I begin, first off we open the door to the room and there was trash from previous guest on the floor and desk! The mirrored closet door was off and propped against the wall, the bathroom was filthy along with big pee stain on mattress cover! We were in a jam for a place to stay so asked...

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5Thank Shelby Allise F
Washington DC, District of Columbia
Reviewed 14 October 2014

at 11:00PM no workers around except a hispanic lady who does several things from cleaning, service calls, to checking in. The front desk phone was taken off-hooked so no one can call the front desk. We arrived and the lady could not find our reservation and did not know how to use the computer to find a room for us....

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3Thank Douglas B
Reviewed 28 September 2014

If I could give them zeros I would. We booked this hotel several months ago partly on the TripAdvisor rating. It is clear that since this hotel advertises on TripAdvisor any negative comments are negated or ignored when rating. We arrived 8 pm Friday night after entire day travelling from NYC to find the room not completely ready. The only...

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4Thank travell7734
Richmond, Virginia
Reviewed 16 September 2014

I stayed at this hotel for 11 days in August, 2014. The staff are exceptional. Most of the rooms are renovated with new kitchens, bamboo floors and new bathrooms. The carpet is clean and there is a small breakfast of muffins, cereal, coffee and hot cocoa. Any issues with the room are taken care of quickly. The hotel is very...

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1Thank sheena35221
Williamsburg, Virginia
Reviewed 28 April 2014

I'd stayed at this hotel for the same convention I was attending a few years ago and everything was fine. This time, it was just bad. Got off to a bad start when I got the wrong room type (I'd reserved two queens since I was staying with a friend). This was despite my coming to the hotel early knowing...

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2Thank Michael M
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Michael - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not what you expected. As this hotel’s manager, I can assure you that I have shared your comments with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so...

Scranton, Pennsylvania
Reviewed 10 March 2014

Very nice staff, however when we entered a room we noticed a dirty wrapper on the desk that did not belong to us- not a great first impression. A closer look at the room revealed bugs (spotted 2 on the bed- of all places), an extremely dirty carpet, and semi-clean bathroom. Our bathroom sink clogged twice. Maintenance fixed it once,...

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3Thank Rae1231
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Rae – Thank you for your recent review of your stay. I am glad that you enjoyed our staff, parking and coffee during your visit. Still, I am sorry to hear that the condition and cleanliness of your room did not meet your expectations. I will be meeting with our housekeeping and maintenance staffs to ensure your experience is not...

Upstate NY
Reviewed 25 February 2014

This property is above average for the chain. Very bright and clean. Staff was extremely helpful. Rooms were quiet. Bed was high quality. Complimentary breakfast was a pleasant surprise. Location is handy for the western part of the Richmond area.

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Thank Bob_in_NY
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Bob - Thank you for posting a review of our hotel. I am glad that we were able to provide you with a clean, comfortable stay. It’s great to hear that you enjoyed our friendly staff, our location and our grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you back to our area.

Smithfield, Virginia
Reviewed 1 December 2013

I was disappointed in the room I received. I selected this hotel because it was located in a safe part of Chesterfield county. The room had a musty smell to it. The first thing that I check is the bathroom to make sure it is clean. Unfortunately the bathroom had hair residue in the sink and the bath tub. By...

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3Thank Michelle J
Richmond, Virginia
Reviewed 19 November 2013

You will not be disappointed if needing a clean, safe place to stay. My room was very clean, bed was comfortable, and no foul odors whatsoever. The building is clean and safe inside and out. Staff was so friendly! Having a kitchen was a major plus. There are plenty of restaurants, and stores nearby. Housekeeping did a beautiful job in...

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1Thank OnTheR0adAgain101
Manager_11525, General Manager at Extended Stay America - North Chesterfield - Arboretum, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our staff and hotel overall. I am glad that you found your room to be clean and comfortable and that you liked our hotel's location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - North Chesterfield - Arboretum

Address: 241 Arboretum Pl, Richmond, VA 23236-3485 (Formerly Homestead Studio Suites - Richmond - Midlothian)
Region: United States > Virginia > Richmond
Price Range: RM383 - RM475 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - North Chesterfield - Arboretum 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Richmond / Midlothian Hotel Richmond
Extended Stay America Richmond
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Questions & Answers

Questions? Get answers from Extended Stay America - North Chesterfield - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own pillow.”
DougOxford, 26 Sep 2016 | Read review
“Second Floor rooms seem cleaner”
DRWatcher, 7 Jul 2016 | Read review
“Here is a tip. If you're considering this hotel, reconsider. This place is terrible.”
ShawnO78, 3 Apr 2016 | Read review
“Rooms at a different hotel are highly recommended.”
JeanneF847, 13 Mar 2016 | Read review
“If you want a good room, book it at another hotel!!”
  • The hole in the faucet: That's where something should be to pull to send water to the shower hea
JLSDH, 9 Mar 2016 | Read review
5 of 5