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Extended Stay America - North Chesterfield - Arboretum

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Traveller (14)
Room & Suite (7)
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Overview
  • Excellent27%
  • Very good14%
  • Average9%
  • Poor17%
  • Terrible33%
10 Mar 2018
“Great price, convenient location”
6 Jan 2018
“One thing missing”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (110)
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41 - 45 of 109 reviews
Reviewed 4 January 2016

Needed to book a place for an overnight stay on our drive back up to the North East. Decided on Extended Stay America thinking it was a decent step above the roadside lodges. I was sooo wrong. Decor was old, the kitchen cabinets reminded me...More

Thank James L
Response from Manager_11525, General Manager at Extended Stay America - North Chesterfield - ArboretumResponded 11 January 2016

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I have used your comments as a training tool to coach our...More

Reviewed 1 November 2015

I have stayed at Extended stays before and have lived in one for a year while on travel. I was traveling with my pet and the drama queen a floor below me complained that there was too much noise coming from my room. It was...More

Thank Stephanie D
Response from Manager_11525, General Manager at Extended Stay America - North Chesterfield - ArboretumResponded 10 November 2015

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you did not have a comfortable stay. In response to your feedback, I will be retraining our staff on our pet friendly policy to avoid any...More

Reviewed 30 October 2015

I think I went in with the wrong expectations. I thought I was getting a good deal, but I just ended up being unhappy with it. I thought it looked newer and nicer in the pictures. And the blankets were a little thin for my...More

Thank tenisosl
Response from Manager_11525, General Manager at Extended Stay America - North Chesterfield - ArboretumResponded 4 November 2015

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that we did not meet your expectations. In response to your feedback, I am happy to let you know that we are receiving a renovation mid-2016. We...More

Reviewed 29 October 2015 via mobile

I was attending an event in the area with a large group of family & friends. They all booked at this hotel, so I booked my room there also. I paid a total of $145 for a room with a queen bed for Fri &...More

Thank Lady202
Response from Manager_11525, General Manager at Extended Stay America - North Chesterfield - ArboretumResponded 4 November 2015

I want to thank you for taking the time to post a review of your stay. I apologize for the noisy appliances and will have our maintenance engineer follow up as he does his routine check of our rooms. Still, I am glad to read...More

Reviewed 29 September 2015

for a non-smoking room when I checked again after making reservations was advised the only rooms left were smoking .my sister died of lung illness I don't want to be near any kind of smoke do declined. I was then offered a room but the...More

Thank nancy t
Response from Manager_11525, General Manager at Extended Stay America - North Chesterfield - ArboretumResponded 19 October 2015

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. I apologize if this...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Meeting Rooms
Room amenities
Microwave
Details
Price range
US$79 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$79 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (14)
Room & Suite (7)
Dining (1)
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Room Tips
"The bedroom is fine for noise. However,the living room didn't seem to have the same sound-proofing."
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"Highest floor have lesser noise."
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"first floor by parking lot was somewhat noisy"
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"Bring your own pillow."
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