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Richmond Magnuson Grand Hotel

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Richmond Magnuson Grand Hotel
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240 Reviews from our TripAdvisor Community

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Showing 238: English reviews
A TripAdvisor Member
Reviewed 26 April 2015 via mobile

My husband and I booked this place through trip advisor and it's Horrible!!!! First we both were charged and we NEVER spent the night! Not so much as signed a piece of paper to check in! There was a trash can in the Lobby that read "Ice Bucket" People were expected to dig ice from it! It says Magnisun and... More 

10 Thank A TripAdvisor Member
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 February 2015

The first thing to note is that last year the Virginia Attorney General filed a lawsuit against this hotel for committing fraud, deception, and misrepresentation. The hotel was accused of violating Virginia's bait-and-switch law by charging customers more than they were told their rooms would cost. Also, about a month before we were there, 2 people were shot in the... More 

27 Thank Thomas L

Travellers are raving about these Richmond hotels

Philadelphia, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 November 2014

Dirty, disgusting. No place for a family to stay. Don't know how this place is legal. Mold everywhere is hallways. Strange people walking around. Beware, very creepy. We did not feel safe at all and left after we checked in and went upstairs and saw the conditions of the rooms and people walking around the hallways.

15 Thank GemGama
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 November 2014

Came to stay during marathon. Although I did well at the marathon, this was the nightmare. Problems: hot tub was out of order. Mildew in the shower. Had to beg the staff to bring you breakfast. I think many of the patrons at breakfast were off of the street. No towels in the dark pool area and got strange looks... More 

12 Thank Keller28601
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 4 November 2014 via mobile

The only saving grace of the stay was that the woman at the front desk was courteous and accommodating. Most everything else was a bit of a horror show. There are out of order signs everywhere - one of the elevators, and nearly every vending machine and ice machine. The elevator that did work had dusty hand prints all over... More 

12 Thank Patrick O
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 October 2014

Very outdated, elevator out of order. Lights were not on in the lobby or pool area after dusk. Room was a decent size, but obviously had not been swept well. Beds were ok, linens were clean, but shower curtain had mildew at the bottom, and there was no ice bucket in the room. No TV remote and when we asked... More 

6 Thank Beth A
Wayne, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 October 2014 via mobile

We were looking for a weeken get away vacation and booked room in this hotel. What a beautiful experience we had !!!! Did not know that there was a program hosted by ISKCON every Sunday that was a bonus for our stay. Heard some nice music (Kirtan) and free food. Can't beat the taste of nice vegetarian food. The hotel... More 

3 Thank Manish B
Rockville, Maryland
1 review
Reviewed 20 October 2014

The place was clean and fresh looking and the staff helpful and cheerful, So nice to get more than you pay for it will be my regular home away from home.Everything in room was working and bathroom was spotless.

Thank Stephen S
Harrisonburg, Virginia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 October 2014

When the parking lot is empty at 7pm, take a hint.I had determined, honestly, to not write any review of this hotel. It's obvious that the new owners are struggling with a huge hotel and not a lot of resources. However, since this is rated 3-star and there have been favorable reviews, I thought about other folks like myself who... More 

10 Thank Tom P
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 September 2014 via mobile

We stayed here for a night this past weekend and the utter neglect this property has is astonishing. Had we not been there for an event for friends I would have packed up and left. The entire hotel had only one ice machine that worked, every drink machine had a paper on it saying sorry but out of service, one... More 

4 Thank Kevin E

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Management photos: Courtesy of the property manager

All Management Photos (15)
Hotel & Grounds (7)
Dining (5)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The 100 percent smoke free Richmond Magnuson Grand Hotel is 8 miles northwest of downtown Richmond, and less than 4 miles from the University of Richmond, Henrico Doctors' Hospital, Phillip Morris- Altria, INC, Lewis Ginter Botanical Gardens, and the Belmont Golf Course. Guests of the Richmond Magnuson Grand Hotel can enjoy an indoor pool, jacuzzi, on-site fitness room, and a complimentary continental breakfast. All guest rooms include free wireless internet, coffeemaker, hair dryer, free local calls, alarm clock/radio, iron and board. ... more   less 

Additional Information about Richmond Magnuson Grand Hotel

Address: 6531 W Broad St, Richmond, VA 23230-2013 (Formerly Crowne Plaza Hotel Richmond West)
Region: United States > Virginia > Richmond
Price Range: RM532 - RM710 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Richmond Magnuson Grand Hotel 3*
Number of rooms: 282
Reservation Options:
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Also Known As:
Crowne Plaza Richmond
Richmond Crowne Plaza
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Questions & Answers

Questions? Get answers from Richmond Magnuson Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“non smoking, nice view, higher floors”
 of 5 bubbles emilysI8934NG, 12 Sep 2015 | Read review
“Don't but if you must try to be on the first floor. They have at least been renovated and don't smell terrible.”
 of 5 bubbles LizY121, 12 Sep 2015 | Read review
“Please do not stay here”
 of 5 bubbles tnic15, 6 Aug 2015 | Read review
“IMO, stay at a better hotel!”
 of 5 bubbles danbX4744GQ, 15 Jun 2015 | Read review
“If you must go here, ask for a room away from the drug users and possible prostitutes.”
 of 5 bubbles thomaslL9505NG, 17 Feb 2015 | Read review
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