We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsbooked tripstold receptionmolly maloneall inclusive drinksall inclusive packagedon t expectroom was cleaned dailymini fridgerestaurant staffextra blanketsbad reviewsnice balconyclean towels every daycheap holidaybasic hotelblue lagoonexcellent value for money
first of all this place needs to decide if it wants to be a hotel or youth hostel because it can run as both.on arrival we were told that we had to pay a 50 euro deposit incase we damaged the room bearing inmind we...More
Thank Keith J
Response from AldoSchembri, Guest Relations Manager at The Santa Maria HotelResponded yesterday
We regret that your stay did not reach to your expectations.We would like to assure you that it is never our intention to provide any of our guests with a service or holiday that does not fully meet with or exceed expectations. In...More
we found the hotel and the staff very pleasant, the food was varied and very much catered for every diet the hotel was clean and the facilities on your doorstep e g. busses shops restraunts the sister hotel is across the road which has evening...More
2 Thank williamr9882016
Response from AldoSchembri, Guest Relations Manager at The Santa Maria HotelResponded 25 May 2018
Thank you for your time sending us your review and we are glad that your stay in our hotel was satisfactory.
We shall forward your comment regarding the food which was to your liking and enjoyed the variety of what was offered in...More
Arrived in reception to about 50 kids all shouting key numbers at the receptionist while he was trying to check people in. There was over 100 kids there on a learning programme which runs up until September....none of this is mentioned in the hotel details......More
Just back from Santa Maria well were do I start we arrived late at night early hours no water to drink and still hot. Got room key room ok but far too hot air con broken i ask 3 times at reception about air con...More
Thank Darren M
Response from AldoSchembri, Guest Relations Manager at The Santa Maria HotelResponded 4 days ago
We are sorry that your stay did not reach your expectations, however the comment you mentioned will
be seen to.
Our maintenance team have seen your air condition unit and fixed it.The fridge is a cooler and the best thing is that you...More
Stayed at this hotel with my son for three nights, from the 8th to the 11th July 2018, room number 243.
When we arrived to check in at the hotel there was a large group of students waiting to check in too. The gentleman on...More
Response from AldoSchembri, Guest Relations Manager at The Santa Maria HotelResponded 5 days ago
We are glad to hear that on the whole, your stay was satisfactory and worth the money spend for your holiday.
Management thank you for your appraisal regarding our staff, who welcomed you and made you feel relaxed and comfortable in the friendliest...More
Response from AldoSchembri | Property representative |
The €50 is a deposit which is paid on check in, by credit card or cash. Important to note that this is refundable at the end of their stay when doing check out.The house keeping staff check the room while guest is... More
The €50 is a deposit which is paid on check in, by credit card or cash. Important to note that this is refundable at the end of their stay when doing check out.The house keeping staff check the room while guest is doing there check out. If the condition of the room is in perfect condition as is was on arrival date, the €50 is refunded to our guests. This covers for any damage or theft caused on any items in the room during their stay bin the room.
This is a policy that our hotel has, just like many other hotels here in Malta and worldwide.
Guest Relation Manager
Aldo Schembri Adami