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Staff largely rude and unhelpful. Front desk manager uncertain if the couch in the suite was a sleeper sofa at check in (it didn't), another agent had to be begged to get info on road closures for a huge marathon. Valet either under-staffed or staffed...More
Response from Martin v, General Manager at Renaissance Atlanta Midtown HotelResponded 3 days ago
Thank you for staying with us and for your frank feedback related to your recent stay. I am very sorry that your experience was an out-of-the-ordinary one for our standards and services. Please accept my apologies. We take your comments in stride and they will...More
I came into a couple nights ago with my boyfriend for Prom and had the pleasure of being waited by a sweet woman of the name of Mimi and she took excellence care of us! I absolutely loved her and the service she provided for...More
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Response from Martin v, General Manager at Renaissance Atlanta Midtown HotelResponded 4 days ago
Thank you for stopping in at our Community Smith restaurant. We sincerely appreciate the feedback and the recognition of the great food & atmosphere and especially of Mimi. She is indeed an amazing server, who takes great care of all her guests.
I am delighted...More
We had a work conference here so i stayed here for 10 days. The staff were super friendly and attentive to all details. My room was lovely too. My one big issue - breakfast was not offered with our basic package which honestly is a...More
Response from Martin v, General Manager at Renaissance Atlanta Midtown HotelResponded 6 days ago
Thank you so very much for your lengthy stay, your business and your feedback. I am especially delighted with your recognition of our super friendly team members. We do offer packages that include breakfast, but I am not sure how your group booked.
I had a business trip where we stayed at the Renaissance Atlanta Midtown Hotel. The food was very delicious for our lunches and the restaurant also had really good food, I received excellent service from Audrianna the front desk clerk . She was very knowledgeable...More
Response from Martin v, General Manager at Renaissance Atlanta Midtown HotelResponded 1 week ago
Thank you for staying with us. We are delighted that you enjoyed the experience, both at the hotel, for meetings and in our Community Smith restaurant. We appreciate the recognition of Adrianna and we look forward to any future visits should your travels bring you...More
This hotel met all of my needs. It was clean, modern and centrally located. I was only visiting Atlanta for a day, so I wanted a hotel that was close to all of things that I wanted to do. There are several very good restaurants...More
Response from Martin v, General Manager at Renaissance Atlanta Midtown HotelResponded 2 weeks ago
Thank you for staying with us and providing your review. We appreciate the recognition of our team and are delighted that you enjoyed the over experience at the hotel, our team and the location. We look forward to your future visits, should your travels bring...More