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Room was acceptable but could use some refreshing. Housekeeping did a good job replacing used items and arranging personal items. Hotels is located near some good eateries. The hotel shuttle may take you to locations during off runs if the place is nearby. We used...More
Unfortunately and as we know Xmas time is always difficult with flights. Delta had a mechanical issue and our flight was delayed by 4 hours resulting in a stay over. The hotel has a good shuttle service to the hotel free of charge. The rooms...More
2 Thank Facundo R
Response from Andre M, Manager at Crowne Plaza Atlanta AirportResponded 24 December 2017
Thank you for sharing your comments about your recent stay with us. Delays and cancelled flights can put a damper on travel plans but I am glad we were able to accommodate you with comfortable and relaxing rooms. Being so near to the airport our...More
Overall the hotel was good; spacious clean rooms, nice lounge and friendly staff. It’s located close to the airport and we stopped here before a road trip.
The checkin was slow, bathroom dated and website misleading saying there’s two restaurants. One is in bar and...More
The desk staff needs some serious service training! Being a member of IHG Rewards program I am used to being acknowledged as a customer and receiving a friendly greeting. None of that happened during check in and in fact I had to speak to the...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Atlanta AirportResponded 2 weeks ago
Hello from Crowne Plaza Atlanta-Airport, we appreciate the feedback. I'm delighted to read your positive ratings for our hotel's cleanliness and location. On the other hand, I'm sorry Front Desk's service level has let you down. This is definitely not our usual standard. I've...More
I had a layover and looked at reviews for many hotels before I choose this one. The cheaper hotels all had terrible reviews. Some even scary.
To start this hotel is expensive. With taxes a room was $162 for a night. Way out of the...More