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Sheraton Atlanta Airport Hotel

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#56 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Airport Hotel
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1,187 Reviews from our TripAdvisor Community

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Showing 1,151: English reviews
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St. Lucia
Reviewed 3 days ago NEW

Stayed at this hotel for one night between flights. Conveniently located near the airport and offers free shuttle service through out the night. Shuttles were clean and comfortable. Room was also clean, spacious and good value for the price paid. Bed was comfortable. There is a small gift shop in the lobby as well. I did not get to see...

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Thank shayr2017
Denver, Colorado
Reviewed 4 days ago NEWvia mobile

Liz was extremely friendly and great to talk with! She had all the patrons laughing and having a great time. Clearly a great person to have in front of customers. And made a great cocktail as well. Highly recommend the bar at this hotel!

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Thank nbenyo
Arlington, VA
Reviewed 1 week ago

I came in early ~8AM to check in. The staff was able accomodate me which was nice. It's very close to the airport which is why I chose it. The rooms and hallways could use with a bit of updating. There was a sign about the club level updating so hopefully the rest will be coming soon. The tv channels...

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Thank Sara_sakflva
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sara_sakfiva: thanks so much for your posting. We appreciate your compliments regarding our staff who you came in contact with. We are indeed in the process of renovating our hotels starting with our guestrooms (including our hallways & lobby) sometime this year and we can't wait to show off our new product to all of our guests. Thanks again...

Macon
Reviewed 1 week ago via mobile

The rooms are dated and the cleaning crew misses vacuuming room to the point that dust is noticeable where they miss floor. A/C filter is always dirty and have to remove it so the A/C will blow better.

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Thank Steven R
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Steven R: Thank you for your posting and valuable feedback. We are truly sorry to hear that the condition of your guestroom was not up-to-par. I have immediately forwarded your concerns and comments on to our Housekeeping team to ensure that all guestrooms are cleaned thoroughly, including the filters, before our guests check-in. Again, please accept our sincere apologies...

Denver, Colorado
Reviewed 2 weeks ago

Great location - free parking - large hotel with all the usual "perks". However - the entire hotel looked tired. Could not get the heat to work in my room - called and asked for someone to repair it. 1 1/2 hours later I finally called and asked for extra blankets (those did finally arrive). Tough to pay for a...

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Thank ColoradoTraveler303
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear ColoradoTraveler303: Thank you for your posting and overall feedback. We are truly sorry to hear that your heat did not work properly in your guestroom. I have forwarded your concerns to our Director of Engineering to ensure that all guestrooms' HVAC system is operating properly. We are in the process of renovating our entire hotel this year starting with...

njtraveler99
Reviewed 2 weeks ago via mobile

Total disappointment. Lobby looks nice and front desk was friendly enough, but it was downhill after that. The carpet in the hallways is nasty looking. You can see the stain marks and dirt. The room is basic. The bathroom is tiny. Felt dirty staying in this place. Would not recommend.

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Thank njtraveler99
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear njtraveler99: Thank you so much for your posting! We do appreciate your nice feedback regarding our nice lobby and our friendly Front Desk team. We are sorry to hear about the poor condition of your guestroom and have passed on your valuable feedback to our team. Please note that we are renovating our entire property this year and the...

Atlanta, Georgia
Reviewed 2 weeks ago

The customer service at the front desk was great! Danielle was so nice and courteous. We really enjoyed our room and the quality of service we received. We called for room service for extra towels and didn't have to wait long. The hotel was quite nice and everyone we came in contact with was friendly and accommodating. The mexican food...

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1Thank rsimpkins7
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear rsimpkins7: Thanks so much for your wonderful 5 Star rating. We were delighted to read that Danielle provided you with outstanding customer service, as well as the great and efficient service that you received from our departments. I have passed on your kudos to our team and they were very appreciative. We look forward to welcoming you back very...

Denver, Colorado
Reviewed 2 weeks ago via mobile

Was coming in for a meeting made a reservation online, but when I called to check on it there was not one in the system for me. I was transferred to Mariama in sales who was wonderful she made my reservation got me a better deal with my group rate and let me extend another night. Super helpful young lady...

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Thank theyoungwonderer
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear theyoungwonderer: We thank you so much for the 5 Star Rating and your very nice words regarding the service you received from both Mariama and Cheri. I have passed on your feedback to them and they were very grateful! We look forward to your return very soon!

Atlanta, Georgia
Reviewed 3 weeks ago

Amazing staff! especially the front desk staff! They made me feel so welcomed and the new night Manager was soon nice! The restaurant food was amazing. I'll definitely will be back this summer this summer.

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Thank moeberry4130
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear moeberry4130: Thanks so much for your wonderful posting. So glad to hear that you enjoyed your dining experience! We also appreciate your compliments regarding our Front Desk staff and Night Manager, Maurice who provided you with great customer service. We look forward to your return visit with us very soon.

Atlanta, Georgia
Reviewed 3 weeks ago

Encountered friendly staff at the desk agent. The blacken chicken sandwich was delicious. The bartender (forgot her name) was extremely nice and knew how to make my favorite drink French 77. Enjoyed the pool area b/c it's indoor. Great hotel to kick off our anniversary weekend before traveling to Dominican Republic.

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Thank ldmmack
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Idmmack: Happy Anniversary! We were elated to read that you enjoyed your dining experience as well as your kudos regarding our front desk team and bartender who ensured your Anniversary weekend was a memorable one! We appreciate your patronage and look forward to you celebrating many more Anniversaries at the Sheraton Atlanta Airport!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Road, Atlanta, GA 30337
Region: United States > Georgia > Atlanta
Price Range: RM582 - RM897 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
11 questions
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Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The club floor was just remodeled.”
 of 5 bubbles webstergroves, 3 Feb 2017 | Read review
“The SPG levels are preferable.”
 of 5 bubbles ForrestB3, 30 Dec 2016 | Read review
“avoid saturday nights”
  • Dirty and sticky armrests
 of 5 bubbles indib0b, 20 Dec 2016 | Read review
“You may want to wait until it is renovated.”
 of 5 bubbles SavannahKaren, 19 Dec 2016 | Read review
“Go to another hotel”
 of 5 bubbles vicnks, 5 Dec 2016 | Read review
5 of 5