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Sheraton Atlanta Airport Hotel

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#61 of 173 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Airport Hotel
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1,219 Reviews from our TripAdvisor Community

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Showing 1,182: English reviews
Reviewed 15 October 2015 via mobile

Zachary is the man!! I have stayed at over 400 SPG properties and this was one of the best experiences I have had. I will definitely book this hotel in the future. Thanks again Zachary for all your help! Restaurant was very good, rooms were clean and comfortable. Internet worked well. Would recommend this hotel to anyone

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Helpful?
Thank Wes M
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Wes M: Thanks for your posting and your SPG patronage. Zachary was so thrilled to receive your amazing feedback; it is always his pleasure to assist our guests. We are also glad to read that you enjoyed our clean guestrooms and had a great dining experience in our restaurant. We look forward to welcoming you back!

Reviewed 14 October 2015 via mobile

We came in on the evening of 10-13-15 and Michael T helped our employees with an easy check in, even though we had made a mistake with the booking. Thank you for a great experience and being one of the few truly personal relations focused team members in the hotel world! K Rains

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Helpful?
Thank Kindra R
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear K Rains: Thanks very much for your posting and your kind words regarding Michael. It is always his and our team’s pleasure to assist our guests so they can all have a great experience at the Sheraton Atlanta Airport. We are also ecstatic to read that he rectified a booking mistake and was able to accommodate you and your...

Atlanta, Georgia
Reviewed 14 October 2015

A special thanks to Michael T - Michael's professional and courteous ways make you feel welcome the moment you check in. He is very customer focused, informative and strives to meet your every need. With the many people he meets every day, he even remembered my name the next day. The hotel is very fortunate to have him working for...

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Helpful?
Thank Barbea25
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Barbea25: Thank you so much for your posting. We appreciate your very nice feedback regarding Michael’s great customer service skills which he provided to you and made you feel welcomed. We hope we have the opportunity to welcome you back very soon.

Reviewed 14 October 2015 via mobile

Michael T. Is dedicated to superior customer service experience. As a 11 year plus Starwood Platinum Member Michael T. created a stay that welcome respite from the weekly travel grind. I will plan all of my future stays in Atlanta at the Sheraton ATL Airport Hotel

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Helpful?
Thank Robert S
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Robert S: We thank you for your posting very much. Michael was elated to receive your kind words and is very happy to have provided you with a perfect experience at the Sheraton Atlanta Airport. Your highly esteemed SPG Platinum status and patronage are greatly and always appreciated! We look forward to welcoming you back very soon!

Reviewed 14 October 2015 via mobile

From the moment I checked in with Micheal T.. It was the start of a wonderful stay. My room was not immediately available at the time but he continued to work towards getting me prime room real estate . His professionalism was exemplary. He explained every aspect off my stay and treated me better than the Platinum member than I...

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Helpful?
Thank Dexter K
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Dexter K: Thanks very much for your posting and your SPG Platinum patronage! Michael was very pleased to receive your heart-felt feedback. Michael truly believes that our guests come first and we are definitely proud of him. We hope to welcome you back to the Sheraton Atlanta Airport very soon!

Mexico City, Mexico
Reviewed 13 October 2015 via mobile

Had a delayed flight and lost my connection, got send here. The bathroom is really, I mean really small. My room had a machine humning and vibrating noise that didn't leT me sleep all night. The front desk attention was rude and careless, this young blonde man didn't even said good evening or Hello, he kept telling if you have...

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Helpful?
Thank Car F
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Car F: We thank you for your posting. Your feedback is very valuable to us as this is one way we can make the necessary improvements in our service and product. We sincerely apologize that we missed the basics during your visit, and want to assure you that your experience is not the norm for our hotel. Please reach...

Minneapolis, Minnesota
Reviewed 12 October 2015

Michael Lane is by far the most influential reason as to why I am writing this review. He checked us in at the front desk, was friendly, considerate and very helpful. Its always scary to arrive at the hotel and hear "You were supposed to be here yesterday for check in..." but Michael saved the day! He not only helped...

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Helpful?
Thank brow1920
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear brow1920: We thank you for your wonderful posting. We were very elated to read that Michael came to your rescue and rectified an incorrect booking and ensured that you had an excellent stay. Michael was extremely pleased and honored to receive your compliments. We appreciate your extremely valued SPG Platinum patronage and hope to welcome you back to the...

Dubai, United Arab Emirates
Reviewed 12 October 2015

Personnel behind the reception desk were extremely helpful, knowledgeable and courteous. The rooms were clean, bed comfortable. The fitness centre and pool though small, it did have the right equipment for a good workout.

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Helpful?
Thank Vinay B
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Vinay B: So glad to receive your great posting and wonderful comments. We are so happy to hear that your overall visit with us was wonderful and our staff was excellent. Thank you for choosing the Sheraton Atlanta Airport and we hope to welcome you back very soon.

Charlotte
Reviewed 12 October 2015

Good, comfortable hotel with excellent, courteous front desk personnel (Miramar and Vicki) along with good, tasteful room service, good staff. The rooms were spacious, bed was comfortable and bathrooms were clean with good supplies. Parking costs about $16 per night, and if there's an event like the weekend I stayed there, overflow parking was a little farther than expected because...

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Helpful?
Thank kevindm2014
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Kevin M: Thank you very much for your wonderful posting and for choosing the Sheraton Atlanta Airport. Both Mariama and Vicki were thrilled and extremely honored to receive your excellent feedback and look forward (we all do) to your return visit.

Houston, Texas
Reviewed 11 October 2015

Driving 9 hours was exhausting and I was not in a good mood, then I was greeted by Vicki Echels whose charming smile and calm demeanor made my grumpy state melt away. No king beds available, so next night I spoke with Michael customer service rep. who was able to accommodate my needs. Every time I encountered staff, Zach, Mariana,...

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Helpful?
1Thank Sam V
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Sam V: Thank you very much for your posting regarding your overall nice visit with us! We were very pleased to read that our staff – Vicki, Michael, Mariama, Zachary and Almaz all assisted in making you feel welcome, comfortable and ensured that you had a very pleasant stay after your very long and tiring drive. They were all...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Rd, Atlanta, GA 30337-5706
Region: United States > Georgia > Atlanta
Price Range: RM543 - RM823 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
15 questions
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Florida Keys, Florida
Madisonville, Tennessee

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Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club may be closed even if you book club level room”
mattmoon9, 15 Apr 2017 | Read review
“Just go somewhere else...oh, and read customer reviews first. If I had just done that, I would have found reports going back to 2010”
adenikef2016, 3 Apr 2017 | Read review
“Avoid the east side if you like to sleep late”
davidlE9391DC, 30 Mar 2017 | Read review
“Ask for room with the newly installed TVs. Others might mot be working.”
F9454IBcindys, 27 Mar 2017 | Read review
“I enjoyed watching the planes from the airport side of the room. A higher room would be better for this.”
khill72, 14 Mar 2017 | Read review
5 of 5