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Twelve Centennial Park

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#86 of 172 Hotels in Atlanta
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Twelve Centennial Park
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358 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Atlanta, Georgia
Reviewed 7 April 2015

I pride myself on visiting and revisiting places that give me "5 Star Customer Service". I would have to say, the housekeeping staff at The Twelve is second to known and they were always available when we needed them (with a smile). The Front Desk Staff always greeted us with a smile and the Valet parking attendants were fast and...

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Helpful?
Thank NND9797
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear NND9797, Thank you for posting a great review about your recent stay at TWELVE. I greatly appreciate you recognizing our hotel team members for proving 5 star customer service. I am delighted to read that you and your family enjoyed the accommodations and had a wonderful weekend visit to the city. It is great to read that you and...

Nashville, Tennessee
Reviewed 7 April 2015

I could spend quite a bit of time here detailing all of my horrible experiences, from the lazy valet parking attendants, shabby beaten up furniture, the smelly, stale air in the room, to the absolutely dreadful customer service. I have worked in the hospitality industry for years and I've stayed at properties from budget to 5 star luxury resorts. This...

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Helpful?
6Thank Joni H
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Joni H, It is always dissapointing to read that one of our guests has had a poor experience. Our Rooms Manager did reach out to you and copied me to keep me informed. She did not hear from you which of course is your choice and absolutely fine. It is understandable that you were upset, and the actions taken...

Reviewed 6 April 2015

First I'll start by saying that my fiancé and I would visit this hotel every year we've been together for his birthday; it was tradition. Well now I will NEVER come back unless it's for a refund. As a surprise, I invited his brother, his brother's girlfriend and a friend of mine stopped by to help me set up. We...

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Helpful?
2Thank Artrelldanea
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Artrelldanea, I have read your comments and it is always dissapointing when we have to ask anyone to leave or have to call the police to facilitate this. It is certainly not the norm. The hotels goal is to give all guests a great experience but this is not possible if one room is causing others to be inconvenienced...

Atlanta, Georgia
Reviewed 26 March 2015 via mobile

Before I booked this hotel I read so many reviews about guests being harassed by the security guard and well... I was not the exception, lol. You would think for the amount of money you pay for this hotel the customer service would be top notch...NOPE. Although, the rooms are average and Michael at the front desk was nice to...

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Helpful?
4Thank Peaceeloverr
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Peaceelover, Thank you for the review and the very positive comment about Michael. I am always sorry to read that the experience was not up to your expectations. Security are present in the hotel to ensure that all guests can enjoy the hotel while ensuring at the same time that they are being considerate of other hotel guests., sincerely,...

Destin, Florida
Reviewed 3 March 2015

We decided to stay at TWELVE because it was close to the Philips Arena. We actually walked to and from the arena after the Billy Joel concert. The walk was approximately 15 minutes and we felt comfortable walking. The condo was beautiful and clean and we would highly recommend this hotel.

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Helpful?
Thank Carol B
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Carol B, Thank you for posting a five star review. I am delighted to read that you enjoyed your stay and found the hotel to be conveniently located in downtown. I appreciate that based on your experience you would highly recommend the hotel to others. I hope that you enjoyed the concert. I spoke with some of our guests...

Reviewed 1 March 2015 via mobile

Stayed at both the Centennial and Atlantic Station location. Both times we received great service and the rooms were awesome, even though at the Centennial location the balcony door was completely broken. The kicker with this place is the invisible fees that are charged to your account. You're told you're going to pay one thing, until you notice almost $200...

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Helpful?
4Thank phillyboi76
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear phillyboi76, Thank you for posting a review about your recent visit to the hotel. I am delighted to read that overall you enjoyed your stay. I note however, your comments and will share them with engineering and the front desk teams. We do place an authorization that not only includes the room and tax but also an extra amount...

Huntsville
Reviewed 12 February 2015

I have stayed in quite a few hotels over the course of my life for the purpose of traveling for business, in the military and personal relaxation and family vacations. Due to this fact, I can be very critical in my assessment of hotels based on price, value, cleanliness, location and other factors. It goes without saying that my stay...

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Helpful?
1Thank kfowlkes
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear kfowlkes, Thank you for posting an excellent review about your recent stay with us and I am thrilled to read that it was one of your best hotel experiences. I am happy to read that you found your accommodations comfortable and the staff to be helpful and always willing to assist. The hotel is indeed conveniently situated for walking...

Reviewed 11 February 2015

I have now stayed at the Twelve Centennial Park Hotel twice. I will definitely stay there again! The size of the rooms as well as the homey layout of the rooms is wonderful. The front desk staff is very courteous and helpful. The rooms were very clean and the housekeeping staff were very accommodating. This was a pleasant experience right...

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Helpful?
Thank mishelle h
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear mishelle h, Thank you for posting a great review about your recent stay at TWELVE Centennial Park Hotel and thank you for returning to us. Our suites are indeed spacious and well equipped and so ideal for guests looking fo a home away from home experience. I am delighted to read that you found our staff to be helpful...

Reviewed 3 February 2015

We have traveled to Atlanta many, many times, and stayed in multiple different hotels, and this experience was our favorite. Our valet, Marquis, was extremely welcoming. We had our preschool-aged daughter and we had a ton of stuff, and he made our check in easy and fun. And the food was delicious! My husband said it was the best food...

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Helpful?
1Thank Suzanne F
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Suzanne F, Thanks for posting a wonderful review about your recent experience at TWELVE Centennial Park Hotel. I am delighted to read that you found your accommodations to be comfortable and check in (and out) to be smooth and welcoming. I appreciate you singling out Marqueze for comment as he is indeed a helpful and friendly member of the...

Reviewed 1 February 2015 via mobile

We had a great stay here. When the valet took our bags up to our room he noticed that the room next door was having a loud party and called the front desk. The front desk immediately called us to see if we wanted to switch rooms because we had a small child. The sent new keys up with the...

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Helpful?
Thank Kylie B
GeneralManagerTH, General Manager at Twelve Centennial Park, responded to this review

Dear Kylie B, Thank you for the five star review. I am delighted to read that you had a great stay with us and that our staff members took excellent care of you and your family. It will be a pleasure to share your review with the team. Thank you again and I hope that we see you on a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
This upscale hotel is 0.5 miles from The World of Coca-Cola and across the street from a rapid-transit stop. ... The stylish 1- and 2-bedroom suites feature free WiFi, flat-screen TVs in the living and sleeping areas, DVDs and a console for accessing hotel services such as dinner reservations or valet parking. All rooms have laptop safes and desks with ergonomic chairs as well as full kitchens with stainless steel appliances. The fine-dining American restaurant has an outdoor terrace. There's a rooftop pool deck and a fitness center. ... more   less 

Additional Information about Twelve Centennial Park

Address: 400 W Peachtree St NW, Atlanta, GA 30308-3536 (Formerly Twelve Hotel & Residences Centennial Park)
Region: United States > Georgia > Atlanta
Price Range: RM866 - RM1,906 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Twelve Centennial Park 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
12 Centennial Park
Twelve Centennial Park Atlanta
Twelve Centennial Park Hotel Atlanta
Hotel Style:
#26 Luxury Hotel in Atlanta
#41 Family Hotel in Atlanta
#73 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Twelve Centennial Park staff and other travellers.
5 questions
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Questions? Get answers from Twelve Centennial Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anything above 9th floor”
 of 5 bubbles jayjo_11, 18 Feb 2017 | Read review
“Top floor, odd numbered room (West Facing), East facing view is completely blocked.”
 of 5 bubbles 49ejn, 17 Feb 2017 | Read review
“This hotel sits between the interstate and a busy feeder road. Stay in a high room to avoid the street noise.”
 of 5 bubbles ccrich, 30 Nov 2016 | Read review
“rooms with balcony have the best view, all rooms have kitchens,”
 of 5 bubbles keonnag524, 21 Nov 2016 | Read review
“They said I had a quiet one - and it was not!”
 of 5 bubbles jackson55555, 24 Oct 2016 | Read review
5 of 5