I checked in at 11AM and they had a room ready for me which was a welcoming surprise. The receptionist wrote 407 on my cards and sent me on my way. I tried to get in the room but it was not working. I came back and asked for new cards and she noticed she wrote the wrong room…
Very impressed with check in, nice clean spacious room. The bar and food in the lobby both great with wonderful service. Walking distance to lots of shopping(Lennox mall) and food places. Valet service team are all really friendly and efficient, I highly recommend this hotel.
The hotel and staff met my expectations, although my expectations aren't super high i feel like a few simple steps could help improve quest experiences. Im not in the hotel business, a couple extra cleaning steps would have made the room score perfect. The staff was courteous…
mold in my room.- need I say more... apparently I did need to say more as I had to mention it to them 3x before it was cleaned. lots of issues here but this one took the cake... oh! and about the cake, don't eat it.
My wife and I arrived two days before our business convention started. The staff made sure that the transition from our "personal" stay in the room to our "convention" stay was seamless. All members of the service & wait staff were outstanding, professional, and polite. We…
"we think better view rooms are on the front of the building"
"Request room higher up and a corner room."
"Up top the lights shine in the windows at night, but the views are great."
"I always get a room away from the elevators."
"Reserve a room at the club level."