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Sheraton Atlanta Hotel

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Traveller (530)
Room & Suite (228)
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Ratings and reviews
  • Excellent53%
  • Very good28%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(263 reviews)
“jerome smith”(98 reviews)
“retractable roof”(38 reviews)
View all reviews
What's included
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
4 Star Hotel
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome.
Offers from Sheraton Atlanta Hotel
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Location and contact
165 Courtland St NE, Atlanta, GA 30303-1750
Hotel website
14.2 km to Hartsfield-Jackson Atlanta Intl Airport
128 restaurants are within a 0.5 km radius
1.2 km from Georgia Aquarium
View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,377)
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3,237 results
Traveller rating
1,670
908
373
153
133
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LanguageEnglish
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1,670
908
373
153
133
Show reviews that mention
All reviewsthe club loungejerome smithretractable roofself parkingthird floorbell staffsouthern hospitalitygreat customer serviceindoor poolthe entire staffolympic parkgeorgia aquariumfandanglesshirleyconferencebellmandowntown
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1 - 5 of 3,237 reviews
Reviewed 3 days ago via mobile

Just another pile of rooms with no service. Tried calling the front desk/guest services 6 times. WiFi doesn’t work in the hotel. Zero atmosphere and not close to anything in particular. Otherwise a remarkably mediocre facilityMore

Thank Jimmymahon
Response from Danielle B, Manager at Sheraton Atlanta HotelResponded yesterday

Hello Jimmymahon, Thank you for submitting a review. I apologize for the many inconveniences you faced during your stay. It is our goal to exceed all guest expectations, and it seems in your experience that we significantly failed to meet that goal. We strive to...More

Hotel's Favourite
Reviewed 7 February 2018

This hotel is really beautiful! Especially the indoor pool and garden area. We stay here every year for the Days Of The Dead convention and always have a great experience, especially with the hotel staff. They are always friendly, welcoming and go above and beyond...More

2  Thank DarkfallGA
Response from SheratonATL_Downtown, Guest Relations Manager at Sheraton Atlanta HotelResponded 8 February 2018

Dear Sally E, Thank you so much for choosing the Sheraton Atlanta and giving the time to give us some feedback! Please accept our apologize to the inconveniences you face in our restaurant. With large conferences, we try our best to schedule accordingly and it...More

Reviewed 3 days ago via mobile

The hotel is very dated and is thankfully, undergoing a renovation . Once I checked in, things quickly went downhill. Unable to log into the free wifi when I called the front desk they told me to log in using the name of the previous...More

Thank 880gigi
Response from Nicole N, Guest Relations Manager at Sheraton Atlanta HotelResponded 2 days ago

Hello 880gigi, Thank you for your detailed review. Please accept my sincere apologies for the unacceptable confusion regarding your guestroom. This situation is pretty rare, but it doesn’t make it anymore right. Rest assured that we have addressed your experience with all staff members to...More

Reviewed 4 days ago

Rooms are dated, smelly, lumpy and dirty. Housekeeping needs some lessons in cleaning rooms and this probably isn't their fault, it's the managers lack of oversight and training and the lack of replacing broken and outdated beds, pillows and linens. They are doing an update...More

Thank LodgeMom
Response from Danielle B, Manager at Sheraton Atlanta HotelResponded 2 days ago

Hello LodgeMom, Thank you for sharing your comments. We apologize that our rooms were not to your standards. I assure you that I will share your comments with our management team. We appreciate all feedback such as this for it helps us identify the areas...More

Reviewed 5 days ago via mobile

Since there is construction you enter through an alternate entrance which is not impressive. Our first room had a door coming off the hinges, the second had one window that faced a wall, the third, 1178, was an oddly appealing railroad flat with the bathroom,...More

Thank KJKNYC
Response from Danielle B, Manager at Sheraton Atlanta HotelResponded 2 days ago

Hello KJKNYC, Thank you for your review. I apologize for the inconvenience of our entrance due to our renovations which shall be over soon. I am also sorry that there had to be so many room changes during your stay, but I am glad that...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$120 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Atlanta
#14 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#26 Luxury Hotel in Atlanta
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$120 - US$363 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Atlanta
#14 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#26 Luxury Hotel in Atlanta
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (530)
Room & Suite (228)
Dining (48)
Pool & Beach (47)
Business Centre & Event Rooms (12)
Family and Play Areas (1)
Questions & Answers
Ask a question
Terrance S
28 June 2018|
AnswerShow all 4 answers
Response from byRAmazingmom | Reviewed this property |
Hi Terrance I did inquire about those rooms and they have a separating wall but no door for privacy. Hope this helps!
1
Vote
Meme64
20 January 2018|
AnswerShow all 3 answers
Response from SheratonATL_Downtown | Property representative |
We do offer a different range of breakfast outlets within the hotel. Our Collage does offer a breakfast buffet and a la carte menu. Our Deli is also open from 6 am with different pastries and juices for the on the go... More
1
Vote
Meme64
8 January 2018|
AnswerShow all 5 answers
Response from Tonya R | Reviewed this property |
Not that I saw when I was there
1
Vote
Room Tips
""Rooms on the south side are quieter"
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"Get Club Lounge access for drinks, snacks, cocktails and breakfast"
Read review
"Get the Club Level room so you can get into the Club Lounge"
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"Ask for the north tower"
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