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Sheraton Atlanta Hotel

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#30 of 172 Hotels in Atlanta
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Atlanta Hotel
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2,983 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Atlanta Hotel
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Showing 2,863: English reviews
Basingstoke, United Kingdom
Reviewed 1 week ago via mobile

Hotel is very big and it first it is hard to orientate correctly how to get to your room or meeting room. Meeting room space was good. We had issues with lift not operating when we had to wait for it for at least 15 mins. Had to use stairs from 11th floor. Rooms are OK, housekeeping is a bit...

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Helpful?
Thank Astencijo
Sarasota, Florida
Reviewed 1 week ago

We stayed here for a weekend getaway and were very pleased with this hotel. We had a club level king bed. The bed was very comfortable and the room well sized. The club had a very good breakfast and appetizers pre-dinner. We really recommend getting the club level, it is well worth it. The only down side of the hotel...

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Thank Kenneth R
Colorado Springs, Colorado
Reviewed 1 week ago

I stayed at the Sheraton on Courtland St. Andre was the concierge and he did an absolutely amazing job!! I was in need of something that was hard to get and he went out of his way to get it for me and when my flight was canceled he offered right away to come get me from the airport. Andre-...

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Thank kriehl17
Stamford, Connecticut
Reviewed 1 week ago

The concierge service was first-class. They had the best eatery suggestions for whatever your palates were craving. These gentlemen pride themselves in providing the best quality service to their guests. When you plan to visit the Peachtree State, make your reservations with downtown Sheraton, and ask for Andre and their concierge team. They are the best of the BEST!

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Thank kdtmwill
Macclesfield, United Kingdom
Reviewed 1 week ago

Stayed at this hotel on the night of Friday 7th April. Room was fairly small which you would expect for a city centre hotel but housekeeping needed to improve. We found hairs in both the bath and the washbasin and that shouldn’t happen. However, once reported to the management the room was properly cleaned and we were given a $30...

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1Thank Warrick D
Salisbury, North Carolina
Reviewed 2 weeks ago

I arrived for a conference around 3 in the afternoon and was quickly checked in. The reception area was properly maintained. My room, on the 11th floor was of an appropriate size and met my needs. The elevators worked fairly well and generally did not have a long wait. They offered me a later check-out that I needed in order...

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Thank wewhynot
Reviewed 2 weeks ago

I knew I was checking in late, so I called in advance to re-affirm my arrival. I pre-paid. They cancelled my room and walked me to a hotel in a part of town where I couldn't leave the hotel at night. Turns out, when I called to confirm my arrival, they transferred me without saying so to a national call...

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1Thank Rory M
Management response:

Thank you for writing to us and giving us such a comprehensive review of your unfortunate stay. Firstly, Your experience certainly does not, in any way, represent the quality of standards we strive to achieve and customarily maintain at Sheraton Atlanta Hotel, so I would like to sincerely apologize for this. Customer service is our number one goal. It is...

A TripAdvisor Member
Level Contributor
10 reviews
6 hotel reviews
11 helpful votes
Reviewed 2 weeks ago via mobile

The widest Sheraton I have seen in my life!!! One elevator is not working, so they directed the customers to the service elevator. The way to the service elevator is discussing!! This hotel should not be rated even with 1 star!!

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1Thank A TripAdvisor Member
Management response:

Thank you for your feedback in regards to your recent stay at the Sheraton Atlanta Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations. We have shared your feedback with the appropriate hotel...

Madison, Wisconsin
Reviewed 2 weeks ago

This ramshackled hotel in a not-so-nice area of Atlanta is one to avoid. The rooms were small and scattered oddly between two towers, the pool is sold off for events and never accessible and the work-out room needed updating years ago. We couldn't wait to get out of the hotel for better views and food, if we could just get...

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1Thank amoptbddwn
Management response:

Thank you for your feedback in regards to your recent stay at the Sheraton Atlanta Hotel. We certainly appreciate your taking the time to inform us of the inadequacies you experienced during your stay; candid comments from our guests are of great value to us because they help us to improve our level of service and guest experience. We hope...

Dayton, Ohio
Reviewed 2 weeks ago

I am literally shocked that this hotel has over 4-stars rating on Tripadvisor ... especially with over 2000 reviews. People are for unknown reasons artificially inflating the rating, and I would only consider this 4+stars if it was on a scale of 20 or 30. When we pulled up, I actually thought we must be at the wrong hotel. Compared...

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1Thank M H
Management response:

Thank you for your feedback in regards to your recent stay at the Sheraton Atlanta Hotel. There is no excuse for the incidents you mentioned in your letter. I intend to share your comments with our management staff to ensure other guest are not subjected to similar inconveniences. Your experience certainly does not, in any way, represent the quality of...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: RM528 - RM1,272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#13 Luxury Hotel in Atlanta
#15 Family Hotel in Atlanta
#15 Romantic Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
43 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I love the poolside rooms”
Amethyst4110, 20 Apr 2017 | Read review
“If you are looking for a quieter room at a convention, I suggest picking out a Club Suite”
scork001, 16 Apr 2017 | Read review
“Corner suites are great for families. There are street-level parking spots right out of south tower.”
praveenkjha, 16 Apr 2017 | Read review
“club level”
Islayman, 13 Apr 2017 | Read review
“They have balconies to look over the indoor pool- I would have liked one of those-it was like a tropical setting.”
kriehl17, 13 Apr 2017 | Read review
5 of 5