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Sheraton Atlanta Hotel

Expedia.comUS$159*
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#32 of 174 Hotels in Atlanta
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Atlanta Hotel
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3,010 Reviews from our TripAdvisor Community

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Showing 2,889: English reviews
Reviewed 8 November 2015 via mobile

Before I start I will say, I have never taken the time to write a review good or bad but level of care got rather disgusting. The hotel appeared clean and welcoming, front end staff were efficient and friendly. Room service staff were so friendly! I realized after I checked in I was place near construction; fine for me, but...

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Helpful?
1Thank NJ L
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Please accept our most sincere apologies for your inconveniences during your stay. Please connect with our Director of housekeeping, Paul, at pbolhuis@sheratonatl.com , as he would love an opportunity to investigate and address the concerns you mentioned. We would also like a chance to regain your trust. We hope to hear back from you.

Stone Mountain, Georgia
Reviewed 8 November 2015

I was there for a conference. Some construction/repair was taking place on my floor, so that made for a bit more noise than I'd like to hear at times during my brief daytime visits to my room. By the evenings this was not a problem. Staff was consistently friendly and helpful throughout my 5-day stay. I was well taken care...

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Helpful?
Thank Renee P
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your kind words regarding our staff and the enjoyable experience they provided to you during your week spent with us.We are glad to hear our recent renovations did not cause you any inconvenience and the impact on your stay was insignificant. We look forward to welcoming you back again soon.

Atlanta, Georgia
Reviewed 7 November 2015

We accessed the Club Lounge several times each day during our stay. Jeffery K. was a delightful host and made us feel welcome and special each evening. He was sincerely charming and greeted us as we entered and kept us smiling during our time in the lounge; he possesses a wonderful sense of humor. Quite frankly, his display of hospitality...

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Helpful?
Thank Angela B
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback on your experience especially hearing about your memorable connection with Jeffrey in the Sheraton Club Lounge. We look forward to welcoming you back for a 5-Star experience soon!

Ohio
Reviewed 6 November 2015

We had a wonderful experience at the Sheraton Atlanta. The room was spacious and clean. The front desk people were very accommodating. Jeffrey was awesome in the club lounge. Everyone went above and beyond to make our stay a great experience..

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Helpful?
Thank K R
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the positive feedback. We enjoyed reading about your enjoyable Sheraton Club Lounge experience and the connection you made with Jeffery. We look forward to welcoming you back again soon.

Vero Beach, Florida
Reviewed 5 November 2015

Front desk staff very friendly and helpful - it was quick and easy. I had great service in the club lounge with Jeffrey. He provided great customer service and was very welcoming! The hotel is walking to distance to plenty of restaurants or other entertainment.

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Helpful?
Thank Christi S
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We are pleased to hear you enjoyed your Sheraton Club Lounge experience and Jeffery was able to aid in that positive experience. We look forward to hosting you again for another memorable time.

Cincinnati, Ohio
Reviewed 4 November 2015 via mobile

As an SPG Member this was My very first time at the Sheraton Gateway Hotel. My entire stay here has been a complete Blessing! The customer service is absolutely the BEST. Every employee I ran in to greeted me in love with a smile. I was blessed to have Michael Thompson check me in smoothly!! He greeted me with a...

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Helpful?
Thank Itsyaboyee
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for posting your Sheraton experience, except, you posted to the wrong location. Please place your review on the Sheraton Atlanta Airport Trip Advisor as we are sure they would love to hear about your wonderful birthday getaway.

Reviewed 2 November 2015 via mobile

I must say, I had a great experience at the Sheraton in Atlanta. Check in was smooth and quick. Mr. Michael T., the customer front desk representative was courteous and very helpful. He was engaged in his work. He knew the right things to say. I felt confident in knowing that he was doing his job correctly. Overall, the comfort...

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Helpful?
Thank Johnson J
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the kind comments regarding our front desk staff and the efficient check-in experience you had. We are happy to hear that you had a overall wonderful experience and hope to have you return soon!

Philadelphia, Pennsylvania
Reviewed 2 November 2015 via mobile

The entire staff is wonderful, especially the staff in the Club Room. They made our experience enjoyable. The location of the hotel is great. It is in walking distance to the Georgia Dome and Martin Luther King Center.

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Helpful?
Thank Malika C
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate you sharing your experience with us. We are glad you enjoyed your club lounge experience and the convenience of our location. We look forward to hosting you again.

Birmingham, Alabama
Reviewed 1 November 2015

First I would like to say that I enjoyed my stay! The bellman and front desk associates were very friendly and knowledgeable! However there was an issue after checkout. When I checked in I told the front desk associate that we would self park. Once we got to the car we decided to valet. The front desk did call the...

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Helpful?
1Thank jetsttr_25
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We apologize for the poor customer service you experienced with our valet team. It seems there was an issue with communication on billing and we will do our best to sort that our better in the future. We hope this does not deter you from visiting us again. We look forward to another opportunity to...

San Diego, California
Reviewed 30 October 2015

We mentioned that we were celebrating a special occasion and the staff went out of their way to make it truly memorable, especially Thu Nguyen. We were able to drop off our rental car days early as we were within walking distance of the main attractions we were interested in (Aquarium, World of Coke, CNN, the Civil and Human Rights...

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Thank gary622

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland St NE, Atlanta, GA 30303-1750
Region: United States > Georgia > Atlanta
Price Range: RM506 - RM1,220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#14 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
43 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid lower floors as this hotel has meeting rooms on 1,2 & 3.”
leitah2014, 22 May 2017 | Read review
“try away from elevator towards end of hall”
LLK7, 14 May 2017 | Read review
“Try to have everything handled before you arrive, the front desk staff are not very helpful.”
L4566TTrickr, 12 May 2017 | Read review
“I love the poolside rooms”
Amethyst4110, 20 Apr 2017 | Read review
“If you are looking for a quieter room at a convention, I suggest picking out a Club Suite”
scork001, 16 Apr 2017 | Read review
5 of 5
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US$159* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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