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TownePlace Suites Atlanta Northlake

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TownePlace Suites Atlanta Northlake
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123 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Atlanta Northlake
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Showing 123: English reviews
Austin, Texas
Reviewed 23 October 2016

My opinion is that this location is good. It however was very disappointing in not meeting the expectations I have for Marriott properties. The welcome was very efficient and professional. The room had an unpleasant odor which I helped mitigate by opening the windows. The housekeeping service was a disappointment. Yes the bed was made and wet towels replaced but...

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Helpful?
Thank rcafta
Carley F, Operations Manager at TownePlace Suites Atlanta Northlake, responded to this review

Good day rcafta, We apologize we have fallen short on your recent stay, and will be sure to share your comments with our housekeeping team to help them better understand the guests point of view. Thank you for reviewing our hotel, as this will help us grow. We hope to see you during your next visit to Atlanta Northlake.

Orlando, Florida
Reviewed 20 October 2016

I have stayed in Marriott around the globe and this location, though good value for the size of the rooms and a nice cleaning staff, needs more attention. I stayed here with my family and unfortunately on multiple occasions over approximately a month we found roaches in our room in the kitchen and bathroom. After notifying the management, they made...

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Helpful?
Thank speedster351
Carley F, Operations Manager at TownePlace Suites Atlanta Northlake, responded to this review

Good Morning speedster351, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our apology for the minimal attention we gave to your issue. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that...

Reviewed 18 September 2016

Clean. Comfortable. Convenient. The suite is not large but well layed out. It has a very nice work-space with expandable desk, storage cubicles, shelves, desk light, multiple electric outlets and a LAN outlet. The free wi-fi works great. I did not a problem streaming. The kitchenette has a granite countertop with microwave, coffeemaker, a good size refrigerator and an electric...

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Helpful?
Thank ---77_Leslie_--
Delhi
Reviewed 13 September 2016

I stayed here for a duration of two weeks as solo traveller for work. The rooms are nice cozy, equipped with full kitchen facilities letting you cook on your own. Not very far off from the main Tucker city markets.Although, there isn;t much view oriented rooms, but that didn't really bother as post work there was hardly any time. The...

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Helpful?
Thank Parul B
Management response:

Parul21 Thank you so much for your great feedback regarding your stay. We are happy to hear our friendly staff and comfortable and clean suites met your needs during your time in Atlanta. Your feedback about breakfast will be shared with the appropriate staff. We hope to see you again soon during your next Atlanta visit!

Summerville, Georgia
Reviewed 1 September 2016 via mobile

After reading several reviews commenting on the cleanliness of this location I was concerned. However when I checked and I realize that those concerns were unfounded. The public areas as well as the suite that I was placed in was very clean and well-maintained. The suite contained a small kitchen with a stove, full refrigerator, dishwasher coffemaker and utensils. The...

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Helpful?
Thank bozy106
Atlanta
Reviewed 21 August 2016

I have stayed at this property in the past (about a year ago) and was happy with the overall upkeep and stay. However this time around, a year later, I noticed a very stark contrast. The hallways and elevators were filthy, smelly and full of stains. Also they did not do housekeeping in my room and this was not conveyed...

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Helpful?
Thank SarahAtlanta
Patricia P, Manager at TownePlace Suites Atlanta Northlake, responded to this review

Dear SarahAtlanta, Thank you for your response. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the housekeeping issues. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that...

New York City, New York
Reviewed 2 August 2016

My family and I were on our way down to Florida from NYC. We decided to stay in Atlanta for 3 days/2 nights in July (2016). This isn't a grand hotel, but it's clean and the staff is friendly. Although at check-in the front desk associate seemed to be overwhelmed (she was doing laundry and running the front desk simultaneously)....

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Helpful?
Thank CaribbeansPrincess
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Thank you for your review of your stay at our hotel. I am disappointed to hear that your stay was ok. We strive to be better than ok. I appreciate your feedback about the night Guest Service Representative and I will make sure we do some additional training or obtain additional resources so that our team does not come off...

Saint Louis, Missouri
Reviewed 22 July 2016

This is an extended stay motel and not a true Marriott property. They do not clean the rooms daily and I was not told at check-in. There was a roach crawling in the lobby area and the staff person ask for the can of bug spray as if this was a normal occurrence. I contacted the corporate office and they...

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Helpful?
Thank 2SILVER2
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Thank you for your feedback about your stay. Please be assured that we are a Marriott hotel. We are one of their extended stay brands. I apologize that you found a bug crawling in the lobby. I am happy our associate was able to correct the issue. We do have regular pest control service so that we do not have...

HERMITAGE
Reviewed 16 July 2016 via mobile

When we first arrived, we were permitted to check in several hours in advance of our scheduled arrival time. Huge plus. Our room had not been thoroughly cleaned prior to our arrival. Small things that tipped us off were a microwave covered in marinara sauce splatter & hair in the corner of the bathroom floor. It took 2 days and...

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Helpful?
Thank JANEEN M
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

Hello, Thank you for your review of your stay at TownePlace Suites. I apologize the room was not cleaned as it should have been prior to your arrival. I am happy our team did take care of it for you. I understand how the smoking section can be a turnoff when you are trying to enjoy the outside area. With...

Cleveland, Ohio
Reviewed 14 July 2016

All readers please, please, please put in the exact address of this hotel into your GPS if you are new to the area. On their website it doesn't say 3300 Northlake Parkway "NW". Atlanta has many interstate loops. We called the front desk but no one could pinpoint where we were in order to get us there and the temperature...

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Helpful?
Thank 229pamelab
ATLTSmgr, General Manager at TownePlace Suites Atlanta Northlake, responded to this review

I am so happy you found us and enjoyed your stay. Every GPS is different. Some need the Direction and others do not. I will make sure my entire team is aware that the "NE" might be needed. We hope to see you next time you visit Atlanta. Readers: You might Need to put 3300 Northlake Pkwy NE. NE not...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about TownePlace Suites Atlanta Northlake

Address: 3300 Northlake Parkway, Atlanta, GA 30345
Region: United States > Georgia > Atlanta
Price Range: RM468 - RM753 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TownePlace Suites Atlanta Northlake 3*
Number of rooms: 98
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Also Known As:
Towneplace Suites Atlanta Northlake Hotel Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from TownePlace Suites Atlanta Northlake staff and other travellers.
3 questions
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Winter Park,Fl
over a year ago
Winter Park,Fl
over a year ago

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Questions? Get answers from TownePlace Suites Atlanta Northlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel overlooks a lake, we were on the 3rd floor in a corner unit. No noise at all!”
 of 5 bubbles strings53, 11 Nov 2016 | Read review
“Go to another location.”
 of 5 bubbles 2SILVER2, 21 Jul 2016 | Read review
“Ask for a room near the elevator for added space.”
 of 5 bubbles 229pamelab, 13 Jul 2016 | Read review
“Ask for a room as far from the pool as possible - pool was a noisy area.”
 of 5 bubbles Kajode_50, 27 Jun 2016 | Read review
“2nd floor laundry room if you plan to do laundry.”
 of 5 bubbles 895danik, 16 Mar 2016 | Read review
5 of 5