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Residence Inn Salt Lake City Downtown

377 reviews
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Traveller (88)
Room & Suite (32)
Pool & Beach (6)
Overview
  • Excellent41%
  • Very good35%
  • Average13%
  • Poor8%
  • Terrible3%
Travellers talk about
“full kitchen”(22 reviews)
“food truck”(4 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Suites
Fitness centre
3.0 Star Hotel
All hotel details
Offers from Residence Inn Salt Lake City Downtown
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (377)Write a Review
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All reviewsfull kitchentwo bedroom suitefood truckpf changspioneer parkmain buildingfree parkingfire pitfree breakfastsalt lakefew blocksyogurttemple squareclean hoteltypical marriottliving arealaundry room
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11 - 15 of 358 reviews
Reviewed 2 October 2017 via mobile

I had a short business trip in Salt Lake and gave this a try. The room, hotel, breakfast are adequate, nothing special. Everything seems a bit tired. Biggest complaint - completely missed housekeeping. Keep expectations low and you’ll be ok.More

Thank RalphandMark
Response from Michelle D, General Manager at Residence Inn Salt Lake City DowntownResponded 3 October 2017

Thank you for taking the time to share your feedback. I am not sure why your housekeeping service was missed - but we are addressing your comments with our leadership team to prevent this issue from repeating. We look forward to seeing you again in...More

Reviewed 17 September 2017 via mobile

So I was here for work for a week and the hotel itself is nice and cozy. The free breakfast each morning was fantastic as there was a great array of breakfast foods and the staff worked very hard to accommodate special requests. Also the...More

Thank SDH424
Response from Michelle D, General Manager at Residence Inn Salt Lake City DowntownResponded 3 October 2017

Thank you for your feedback in regards to housekeeping. I have shared your comments with our leadership team as well as our room attendants to prevent issues like this from repeating. I am glad that you otherwise had a good experience, and we look forward...More

Reviewed 9 September 2017

Thank you to the awesome front desk staff for making this stay as pleasant as it was The cleanliness of our room was very poor! Upon arrival we had to request clean sheets so we could make our own bed. The dirt and hair on...More

Thank jorayburn
Response from Michelle D, General Manager at Residence Inn Salt Lake City DowntownResponded 12 September 2017

Thank you for your feedback. I am glad that you had a great experience with the front desk staff. We did recently change management of our housekeeping department and have many new employees - I am confident that improvements will be coming quickly. I appreciate...More

Reviewed 7 September 2017 via mobile

After our busy summer we needed a little time just to rest. Residence Inn Down town has a nice out door pool. Wish the hot tub was bigger. Weather was nice to enjoy the outdoors. Really close to many things down town. Had a great...More

Thank Christopher P
Response from Michelle D, General Manager at Residence Inn Salt Lake City DowntownResponded 10 September 2017

Thank you for taking the time to share your experience. I'm glad that you enjoyed the hotel and amenities, and appreciate your feedback in regards to room cleanliness. We have reviewed your comments with our management team in hopes of improving the services we offer...More

Reviewed 24 August 2017

I somehow lost my rental car keys while staying here and the staff went to incredible lengths to help in a difficult situation. Mona and another member of the breakfast team cheerily joined me digging through the morning trash, a gentleman on the maintenance staff...More

Thank TripAdviseBrian
Response from Michelle D, General Manager at Residence Inn Salt Lake City DowntownResponded 12 September 2017

Thank you so much for taking the time to share your experience! I have shared your comments with our entire team and they were very grateful for the positive feedback. We hope to see you again soon!

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Free Parking
Hotel Amenities
Breakfast included
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Tennis Court
Details
Price range
US$107 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Salt Lake City
#23 Business Hotel in Salt Lake City
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$107 - US$290 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Salt Lake City
#23 Business Hotel in Salt Lake City
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (88)
Room & Suite (32)
Pool & Beach (6)
Dining (2)
Hotel & Grounds (76)
Bathroom (9)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
Questions & Answers
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Carriker2016
21 July 2016|
AnswerShow all 3 answers
Response from shar2008 | Reviewed this property |
It's a safe place to stay, just avoid the park at night, like you would in many other cities . Great location. My family loved it. We had three rooms. We stay here each time we come to SLC.
0
Votes
John K
12 November 2015|
AnswerShow all 2 answers
Response from Michelle D | Property representative |
I would be more than happy to have a conversation with you in regards to this. I completely understand the reason for your frustration and we are willing to do everything in our power to make this right. Unfortunately I do... More
0
Votes
Bob G
6 November 2015|
AnswerShow all 3 answers
Response from Michelle D | Property representative |
Unfortunately we do not have a complimentary Airport Shuttle. We would be happy to help you with transportation arrangments if you are interested.
0
Votes
Room Tips
"Some of the rooms include a balcony and gas fireplace."
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"Stay somewhere else"
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"Rooms on parking lot side are quieter."
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"Even on the first floor on the night with complimentary food (So it was louder) I couldn't hear a thing..."
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