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Holiday Inn Hotel & Suites Salt Lake City-Airport West

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Holiday Inn Hotel & Suites Salt Lake City-Airport West
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238 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Reviewed 21 October 2016

This is a first world hotel with all the normal services. However, it is a bit below the standards for Holiday Inn, and our company will not use this hotel again. We reserved two rooms for two nights. The major problem was the HVAC. My unit would not respond and seemingly would come on randomly, leaving the room too hot....

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Helpful?
Thank David Y
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for providing feedback regarding your recent stay. I am deeply sorry to hear that our hotel was less than satisfactory during your stay at our hotel. I understand that having a room with a working HVAC is very important, I will will make sure that our maintenance manager knows about the problems you encountered with both units. We'll...

Edmonton, Canada
Reviewed 20 October 2016

Our stay was greatly enhanced by the courteous front desk staff (Adan) who helped us with prompt solutions to our travel woes. I would gladly return to this hotel as a guest in the future. The room was clean and comfortable.

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Helpful?
Thank n0bert
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you so much for providing some feedback regarding our hotel. We are very please to see that our front desk agent made your stay great by proving helpful information and solutions. We are glad to hear that the room met your expectation. We do our best to make sure that every room is perfectly cleaned and ready for the...

Lakeside, California
Reviewed 8 October 2016

WoW, Just making reservations was remarkable! ADEN, the reservation specialist was remarkable. He was helpful and courteous yet very professional. How do we get this guy a raise? We have stayed in lots and lots of Holiday Inns, but this guy "makes it" for this one!

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Helpful?
Thank dlcanfield
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

We are so glad to hear that our staff was helpful to you. We make booking a room with us as easy as possible for our guests. We look forward to having you stay with us!

Reviewed 7 October 2016 via mobile

We had a great stay and everyone was so nice...the hot tub is awesome. Our room was clean and very nice. The beds we soft. Although, our stay was short we enjoyed the soft comfortable bed. The front desk was very helpful and imformative.

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Helpful?
1Thank kelliestimpson
Marisol R, Guest Relations Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for taking some time to review our hotel. I'm glad to know that you enjoyed your stay here with us at the Holiday Inn- Airport West. I hope to see you again next time you're in Salt Lake!

Washington, UT
Reviewed 2 October 2016

I had booked this room on Priceline so wasn't sure of what to expect. But the property was new, clean and beautiful. The amenities were great, loved the shower and water pressure. The room was very comfortable, the bed and pillows were great. Was very impressed. Would definitely stay again. Free wifi was great. Free parking.

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Helpful?
1Thank stephcar56
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear stephcar56, Thank you for choosing Holiday Inn & Suites Salt Lake City Airport West. We are glad to hear that we exceeded your expectations. Thank you for your compliments regarding our updated property, including a great shower and comfortable bedding. We are also glad to hear you enjoyed our free Wi-Fi and free parking. We are happy to hear...

Reviewed 1 October 2016 via mobile

I stopped at this Holiday Inn after a long drive from Oakland CA. I was treated like a queen! Adan selected a room with a soaker tub. There were fresh brownies, coffee and refreshing infused water. The room was perfect. Comfortable, refreshing, and clean. Plenty of parking. A short drive to/from Interstate 80. Adan was personable and professional. Multitasking with...

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Helpful?
1Thank Lions2
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

We are so glad that you enjoyed your stay here with us at the Holiday Inn & Suites- Airport West. I am glad to hear that the room and our staff met your expectations. We look forward to having you stay with us again next time you're traveling. Sincerely, Marisol R

Reviewed 30 September 2016 via mobile

Best place to stay in Salt Lake city! Nice people at the front desk. Nice and clean rooms. Fast and easy to book. Bar and restaurant is also lovely. Love it here! So far so good! Would reccomend and will return.

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Helpful?
Thank Kalia Y
Marisol R, Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for reviewing our hotel We are glad to hear that you enjoyed our restaurant and bar as well as our staff. We hope to see you again soon! Sincerely, Marisol R

Vermont
Reviewed 29 September 2016

Easy to get to and Refreshing welcome water,clean & cheerful staff even when busy. Flying ...so it is very convenient to the airport. A restaurant, sit in at the bar or have it delivered to your room , fitness & indoor pool

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Helpful?
Thank zelda
Marisol R, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Thank you for taking the time to review our hotel. Here at the Holiday Inn & Suites- Airport West we strive for excellence. I am glad to hear that we met you expectations and hope to see you again the next time you're in Salt lake City Sincerely, Marisol R

San Jose, California
Reviewed 16 September 2016

Flew in here for the week of 9/11 on business and decided to stay here again. I have been to Salt Lake on business before and tried both this property and the Hilton next door. Always enjoyed staying at the Holiday Inn since the rooms were very comfortable and the staff is very friendly. Especially Adan since I work the...

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Helpful?
Thank RLY30
NC
Reviewed 19 August 2016

Conveniently located near the SLC airport. Very beautiful inside at the check-in area and very nicely decorated. They had cookies out for the guests, which was very well presented. The desk clerks were very cordial, but they seemed somewhat pre-occupied. We did not use the pool, but we did use the 'business area.' Internet really slow and annoying. We stayed...

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Helpful?
Thank Bkaymc
Nicole W, Director of Sales at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review

Dear Bkaymc, Thank you for taking a moment to review our hotel on TripAdvisor. We are glad to hear you enjoyed our conveniently location near the Salt Lake International Airport, as well as our beautiful lobby and complimentary cookies. We also appreciate your feedback regarding the air conditioning issues, as well as the business center printer and WiFi issues. Please...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Hotel and Suites Salt Lake City Airport West! Minutes from Salt Lake International Airport, downtown Salt Lake City, and four world-famous ski resorts within 45 minutes, the Holiday Inn Salt Lake City Airport West is ideally located. A free airport shuttle is available. Well- appointed guest rooms in rich, warm tones with spacious and well-lit work areas will delight you. Stay connected with free high-speed internet access in-room and throughout the hotel. Tie up loose ends in our 24-hour business center and enjoy the HD flat screen TVs when work is done. Triple sheeted beds and a pillow menu provide a superior night's sleep. Dine on classic American cuisine in Wingtips Bar and Bistro, our full service restaurant or enjoy the ease of room service. Catch a game on large plasma TVs in our lounge. Maintain your exercise regimen in our fitness center, indoor pool, and whirlpool. Plan a successful event with our professional meeting and catering staff. We offer over 2300 square feet of flexible meeting space. Visit these popular attractions while in Salt Lake City, Home to the XIX Olympic Winter Games: Gateway & City Creek Shopping, Salt Palace Convention Center, Temple Square and the Great Salt Lake. Visit our corporate neighbors: GE Healthcare, L3 Communications, Raytheon, and Northrop Grumman. Experience all that the Holiday Inn Hotel and Suites Airport West has to offer! ... more   less 

Additional Information about Holiday Inn Hotel & Suites Salt Lake City-Airport West

Address: 5001 W Wiley Post Way, Salt Lake City, UT 84116-2850
Region: United States > Utah > Salt Lake City
Price Range: RM386 - RM754 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Hotel & Suites Salt Lake City-Airport West 3.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Booking.com, Orbitz, Priceline, Expedia, Travelocity and Odigeo so you can book your Holiday Inn Hotel & Suites Salt Lake City-Airport West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Hotel And Suites Salt Lake City-Airport West
Holiday Inn Salt Lake City
Salt Lake City Holiday Inn
Holiday Inn Hotel & Suites Salt Lake City-Airport West Utah
Hotel Style:
#14 Family Hotel in Salt Lake City
#29 Business Hotel in Salt Lake City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Salt Lake City-Airport West staff and other travellers.
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Questions? Get answers from Holiday Inn Hotel & Suites Salt Lake City-Airport West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call the hotel and talk to ADEN!”
 of 5 bubbles dlcanfield, 7 Oct 2016 | Read review
“Bring your earplugs; loud A/C!”
 of 5 bubbles Bkaymc, 18 Aug 2016 | Read review
“The lower number (like 301) is ALL THE WAY at the end and there is only one elevator in the front other side.”
 of 5 bubbles wrensaver, 21 Jul 2016 | Read review
“Avoid rooms facing I-80”
 of 5 bubbles 969EdW, 17 Jul 2016 | Read review
“Get a West Side room away from the Airport”
 of 5 bubbles 864harleyb, 14 May 2016 | Read review
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