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Isleta Resort & Casino

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Isleta Resort & Casino
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595 Reviews from our TripAdvisor Community

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Showing 591: English reviews
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El Paso, Texas
Reviewed 3 days ago NEW

We stayed at the RV park associated with the casino. It was very nice, with clean bathrooms. The rv sites were level with full hookups. Since we didn't have a towed, we were dependent on the shuttle. The valet department personal that operated the shuttle service were very polite, telling us how long a wait we would have. They picked...

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Helpful?
Thank _weguy1
Albuquerque, New Mexico
Reviewed 4 days ago NEW

Valet, door, front desk, hotel & restaurant staff were friendly Accommodations were comfortable and very nice High-end restaurant atmosphere was enjoyable and food was delicious, although service was slow on concert night.

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Thank Cecilia P
Reviewed 5 days ago NEW

Had a great time very fun and exciting place. Just didn't get the room I reserved and had to pay the same for a lower quality room. Unfriendly desk clerks. Valet guys were awesome. Overall fun and delightful place

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Thank dvdjohn324
Dolores, Colorado
Reviewed 5 days ago NEW

If you're young and want to party, go to Isleta and go to the 6th floor. If you want to sleep after 10pm ask for a quiet floor or go some place else...!!!! Worse stay of any place we have ever been, including Las Vegas. Parties went on until 2am. Should have definitely called front desk, probably at 5pm when...

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Thank Rick J
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Rick J, We are sincerely disappointed to learn your stay with us was not satisfactory. We take these type of concerns very seriously. If you would like to discuss your experience further, we invite you to contact our team at hotelmanagement@isleta.com. Thank you.

Thoreau, New Mexico
Reviewed 6 days ago NEW

Hotel and casino staff very friendly and helpful. Hotel room very clean. Although limited late check out, we plan to stay here again! Our trip was strictly for a weekend getaway and it proved to be successful!

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Helpful?
Thank OhkayGirl
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear OhkayGirl, Thank you for your recent review. We are delighted to hear you had a fabulous weekend and that you were greeted with helpful and friendly guest service. We hope you'll join us again for your next weekend getaway! Thank you.

Bend, Oregon
Reviewed 1 week ago via mobile

To date we've spent more than $1,000 on 4 separate concerts here. Showroom is a farce - Bingo Parlor that they cram a bunch of chairs into for "concerts" resulting in poor visibility and crappy acoustics Casino itself is NOT able to handle the # of concert goers - guests are completely unable to get a meal without weeks in...

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Helpful?
Thank Fdelidude
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Hello, Thank you for taking the time to write about your recent experiences at Isleta. We would like you to know that we take your concerns very seriously. Importantly, our facility is undergoing a major renovation, which we anticipate will address a lot of the concerns you've mentioned, such as the concert facility and available beverage options. Within the next...

Peralta
Reviewed 1 week ago

did not win anything that was disappointing everything else was wonderful it was excellent at the pool. there was noinfo about things in the room. Embers was not open and that was sad because we wanted to try

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Helpful?
Thank DebMixon
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear DebMixon, Thank you for your recent visit to Isleta. We sincerely appreciate your feedback. We hope you'll join us again in the very near future. Thank you.

Los Cabos, Mexico
Reviewed 1 week ago

My husband and I wanted to get away with our 2 boys for the night. Did not want to go far, but wanted the away from home luxury feeling. We stayed in a junior suite and had dinner and swam and relaxed. The staff is very friendly, and accommodating. The pool is heated so the kids loved it. The food...

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Helpful?
Thank jnmedina28
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for spending your recent "staycation" at Isleta! We are delighted to hear that your family enjoyed the resort, including the food, pool, and friendly staff members. Thank you for your recommendations to others. We hope to see you again very soon!

Albuquerque, New Mexico
Reviewed 1 week ago

It was an amazing date night getaway. The stay was excellent, the staff was great and the food was amazing! Had a great time in the casino the black Jack dealer was really friendly! Would highly recommend to family and friends.

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Thank nschnopp
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Hello, Thank you for spending your recent date night with Isleta. We are delighted to hear the evening was filled with delicious food, fun at the tables, and friendly faces. Thank you again for your review, we look forward to seeing you next time!

Albuquerque, New Mexico
Reviewed 1 week ago

I visit Isleta about twice a year. Usually for a get away with my wife. This trip was business. The hotel has a lot of family's in in so don't go for quiet romance, the casino is nice but allows smoking. The bar in the casino is good and well stocked. This time I had reoccurring issues with my room...

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1Thank B1gDaddy
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear B1gDaddy, Thank you for your recent review and repeated visits to Isleta Resort & Casino. We regret to hear you experienced some difficulties this time around, including problems with your key and television. Thank you for bringing these issues to our attention. Our Hotel Management team is aware of your review and will utilize your feedback to better improve...

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Balcony Deluxe Double Queen (64)
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Deluxe King (68)
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Governor's Suite (139)
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Junior Suite (99)
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Region: United States > New Mexico > Albuquerque
Price Range: RM531 - RM892 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, Hotwire, Travelocity, Orbitz, getaroom.com and HotelQuickly so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Hotel Style:
#1 Casino Hotel in Albuquerque
#3 Luxury Hotel in Albuquerque
#4 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Isleta Resort & Casino staff and other travellers.
17 questions
Ask a question
5 months ago
Hattiesburg, Mississippi
Hattiesburg, Mississippi
Brentwood, Tennessee
5 months ago
tucson

See all questions (17)

Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Electronic Do-Not-Disturb indicator is used instead of a hanging sign on the door K-cup machine ”
ceciliapI4455JR, 26 Apr 2017 | Read review
“STAY Somehwere else”
175rickj, 25 Apr 2017 | Read review
“Favorite room is the junior suite. It has a great amount of space for a larger family. We love the large kitchen area and large bathroom.”
jnmedina28, 20 Apr 2017 | Read review
“Fix your faults and work better to compensate guest for a bad experience”
mannyconda, 10 Apr 2017 | Read review
“Lighting could be better and towel rack in bathroom kept coming off. Otherwise room was very nice.”
gailmY7772RQ, 29 Mar 2017 | Read review
5 of 5