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Holiday Inn Express & Suites Albuquerque Old Town

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586 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Albuquerque Old Town
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Showing 574: English reviews
Phoenix, Arizona
Reviewed 3 October 2015

Stopped for a day trip while on our way home. Wonderful hotel and fantastic staff they were most helpful in recommending places to eat and do some shopping they also helped us make reservations for Gallup the next night!

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Helpful?
Thank Tom S
Reviewed 1 October 2015

Stayed here a night as we traveled across the country. Great room and hotel. Room was clean. Convenient location neat the interstate and a drugstore for any forgotten items. Parking was kind of limited, when we came back from dinner we had to park in the very back. Complimentary breakfast was good and provided a lot of options.

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Thank Jordan E
Oklahoma
Reviewed 1 October 2015

Nice place to stay...however, if you have trouble climbing stairs, there is no elevator. Within walking distance of a very nice Applebee's restaurant. Beds were comfortable as was our entire stay..excellent breakfast!

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Helpful?
Thank Charles C
gmabqww, Front Office Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for taking the time to write your review, however I believe you have the wrong location. We have 2 Elevators and the closet Applebee's from our property is about three miles away. Travel Safe Sincerely, Geoff Shepard

Reviewed 28 September 2015

One of the things we really liked what the fact that they had excellent shuttle service from and to the airport. Clean rooms, good breakfast and friendly service all make up a good visit. The shuttle service drivers went out of the way to be friendly and accommodating.

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Thank Paula L
Phoenix
Reviewed 28 September 2015

We stayed two nights on our trip east. They are right off the interstate 40 and really close to everything. The hotel was clean and neat, our room was nice, bed was comfy, and the pool/hot tub was great! We never tried the free breakfast since we are late sleepers!

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Thank treysia
Surprise, Arizona
Reviewed 20 September 2015

Hotel was clean and modern with a great bed and pillows. It was also pet friendly and greeted us with a smile and welcome. Wish all hotels would make provisions for a pet to accompany a guest. Only negative there were no restaurants within easy commute, only a McDonalds and a highly regarded Mexican restaurant that was packed full with...

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Helpful?
Thank Nola P
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for taking the time to share a little about your recent experience. I am glad to hear you were able to bring your pet along for the journey, and that you enjoyed our beds. Again, Thank you! Sincerely, Haleah Todd

Reviewed 19 September 2015 via mobile

We found this hotel last minute and late at night. The staff was super friendly and accommodating. The rooms were cool and not sticky like a hotel usually feels when you first walk in. The rooms/whole hotel was updated and clean. The beds were comfortable. Breakfast was great with lots of options. We've stayed in a lot of Holiday Inns...

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Helpful?
Thank Aaron R
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Great Review!! Thank you for taking the time to write this review on our property. We are glad to hear that your last minute decision to pick our location was perfect for your needs. We are excited to know that that you got to enjoy our amazing breakfast during your stay. Once again, we appreciate you taking the time to...

Vacaville, California
Reviewed 13 September 2015

Stopped here for an overnight stay on the way to Dallas. The refrigerator wasn't cold and when I called the front desk to ask about it, the lady that answered the phone asked me if I had things I wanted to keep cold. Seriously? She didn't have anyone to look at it but offered to see if she could find...

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Helpful?
Thank John F
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Haleah...

Saint Augustine, Florida
Reviewed 11 September 2015

We like Holiday Inn Expresses for our family and this one did not disappoint. Very clean and comfortable. A quick drive from the airport and very close to downtown area.Staff was helpful in explaining the local area and giving food recommendations. Get a mountain view room.

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Helpful?
Thank Elle S
gmabqww, Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you very much for your review regarding your experience during your recent stay. Your feedback is very important to us. We are glad we were able to provide a comfortable stay for you and your family and glad you enjoyed the mountain view. We hope to see you again soon. Best Regards, Haleah Todd

Phoenix, Arizona
Reviewed 7 September 2015

First impression front desk staff professional but not to friendly. (Charm school in order) Room nice and clean, wi fi not to good. This hotel is good couple of miles from the Old Town square. Would we stay here again not sure, maybe.

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Thank Muggs H
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review

Thank you for taking the time to write a review. We always appreciate our guests feed back, as it helps us grow. I will be sharing you comments with the front desk team to ensure that they are greeting each guest with genuine, caring and individualized customer service experience. We hope that the next time you are in Albuquerque you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Our Old Town district hotel is located off I-40. While staying with us you can visit the Indian Pueblo Cultural Center (within walking distance) and experience Native American cuisine, learn about our local pueblos and even see a traditional dance performance. Visit the Historic Old Town Plaza(approx 2 miles) to do some shopping, have some great food, and visit the many museums Albuquerque has to offer. ... more   less 

Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

Address: 2300 12th St NW, Albuquerque, NM 87104-2426
Region: United States > New Mexico > Albuquerque
Price Range: RM452 - RM590 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Albuquerque Old Town 2.5*
Number of rooms: 108
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Also Known As:
Holiday Inn Express & Suites Albuquerque Old Town Hotel Albuquerque
Holiday Inn Express And Suites Albuquerque Old Town
Hotel Style:
#2 Business Hotel in Albuquerque
#3 Family Hotel in Albuquerque
#11 Romantic Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Albuquerque Old Town staff and other travellers.
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over a year ago
2 months ago
Massachusetts

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Questions? Get answers from Holiday Inn Express & Suites Albuquerque Old Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles 567nancyg, 7 Oct 2016 | Read review
“Try to get rooms away from the main road.”
 of 5 bubbles 331meganv, 20 Sep 2016 | Read review
“Get a room with a Mountain View. Its better that the highway view.”
 of 5 bubbles richw349, 30 Aug 2016 | Read review
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