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Homewood Suites by Hilton Albuquerque - Journal Center

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Homewood Suites by Hilton Albuquerque - Journal Center
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345 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Albuquerque - Journal Center
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Showing 343: English reviews
Reviewed 7 December 2016

Having stayed at Homewood Suites in multiple locations, this particular hotel did not meet our expectations at all. It is dated and shows its age. The furnishings are not the same quality as other hotels. We were particularly disappointed that the breakfast quality was significantly poorer on weekends than on week days.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 380lydas
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear 380lydas, I wanted to thank you for your recent stay here at our hotel! I hope you felt at home. We are currently under new ownership and will begin renovation by the beginning of next year. We can’t wait to welcome you home again soon!

scottsdale arizona, United States
Reviewed 6 December 2016

great location for business or pleasure. near highway as well. Pleasant appearance and comfortable stay was welcoming being away from home working. staff was great all around. Suggest that breakfast should include more healthy choices on the buffet.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Deanna T
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Deanna T, I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

Albuquerque, New Mexico
Reviewed 17 November 2016

Staff was pleasant. First room (2nd floor) the toilet was running, maintenance came right away and "fixed" it. We came back to the room and they'd left the old toilet flapper there on the floor plus the toilet was still running. Maintenance said they'd done all they could so front desk apologized and gave us a room on the third...

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Helpful?
Thank desertdweller2016
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Desertdweller2016, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. Your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing...

Lemoore, California
Reviewed 8 November 2016

Guest services was great, very clean, fair prices, and complimentary breakfast with social events every night. The indoor pool area was really great and clean, the gym was organized and had easy access. I will definitely be staying at this location for my future ABQ visits.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Daniel C
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Daniel C, Thank you so much for compliment to our breakfast and rooms. Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

Tucson, Arizona
Reviewed 19 October 2016

The hotel staff was extremely helpful! One of the front desk staff went out of his way to get us an address to a stature we were looking for. We enjoyed the hot breakfast each morning and liked our many choices we had. We would definitely stay there again!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Nancy F
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Nancy F, I am so happy to learn that you enjoyed our hospitality, service and accommodations. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts. We are glad that you enjoyed the breakfast. We are all looking forward to your next visit and hope it will...

Canada
Reviewed 17 October 2016 via mobile

The best part of our stay was Keith in Reception. He went out of his way to suggest things for us to do in Santa Fe and even called up to our room to make sure everything was ok. It was, everything was fine. It's just that the hotel and decor are old and need updating. The rooms are small...

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Helpful?
Thank blueskydreamer
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Blueskydreamer, We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! We are currently under new ownership and will begin renovation by the beginning of next year. Thank you for your business we hope you will consider staying with us...

Palm Springs, California
Reviewed 13 October 2016 via mobile

This homewood suites is in need of updating it is a little old. The price is not bad it is less expensive then other homewoodsuites. The breakfast is good and the staff is friendly. This hotel is good for an economical overnight stay.

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Helpful?
Thank James S
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear James S, I wanted to thank you for your recent stay here at our hotel! I hope you felt at home. We are currently under new ownership and will begin renovation by the beginning of next year. We can’t wait to welcome you home again soon!

USA
Reviewed 12 October 2016

Foul conditions at this hotel. Very small room. No hot water available to wash our hands because the bathroom sink was broken. Non-smoking room stunk of old cigarettes. Pull-out sofa was not working. Mattress stained with blood and excrement. Management on staff was unwilling or unable to change our room. This was a very, very bad experience. Run far away...

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Helpful?
Thank Tricia F
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Tricia F, Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleanliness of your suite. It is our goal to exceed the expectations of our guests. We am working with our housekeeping and maintenance staff to prevent this from happening in the future. I hope...

Albuquerque, United States
Reviewed 12 October 2016

Terrible. Fecal matter in toilet upon arrival. Stunk of cigarettes in non-smoking room. Hot water faucet broken, not working in bathroom. Sofa bed mechanism broken. Mattresses stained with blood, urine and fecal matter. Kids had to sleep on floor the mattress was so disgusting. Even free - I wouldn't stay here again.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Daniel F
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

Dear Daniel F, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I understand your frustration, and I want to assure you that this mishap was entirely unintentional and also very out of the ordinary. I hope you will forgive this error and the service that did not meet your...

Houston, United States
Reviewed 9 October 2016

Not typical Homewood Suites -no ceiling fans in rooms, rooms very small, a/c does not cool effectively despite setting being 60, evening social included no alcohol (beer nor wine) and once allotted food runs out it is not replaced even when > 1 hour of meal time left and hotel at maximum capacity. Very disappointing .

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Sharon R
Heather C, Director of Sales at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review

We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your satisfaction is very important to us and we take our commitment to our Suite Assurance Guarantee very seriously. Thank you for your feedback and we hope...

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Near Homewood Suites by Hilton Albuquerque - Journal Center

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Homewood Suites by Hilton Albuquerque - Journal Center

Address: 5400 San Antonio Dr NE, Albuquerque, NM 87109-4150
Region: United States > New Mexico > Albuquerque
Price Range: RM414 - RM704 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Albuquerque - Journal Center 3*
Number of rooms: 63
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Albuquerque - Journal Hotel Albuquerque
Homewood Suites Albuquerque
Homewood Albuquerque
Hilton Albuquerque
Homewood Suites Journal Center
Albuquerque Hilton
Albuquerque Homewood Suites
Hotel Style:
#18 Business Hotel in Albuquerque
#28 Family Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Albuquerque - Journal Center staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Albuquerque - Journal Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose king suite over the studio - it is worth the space”
FrenchAtHeart07, 4 Jan 2017 | Read review
“Avoid third floor due to cigarette smell.”
desertdweller2016, 16 Nov 2016 | Read review
“Go elsewhere.”
triciaf539, 12 Oct 2016 | Read review
“most rooms are good”
crucesdave, 17 Aug 2016 | Read review
“Pick a room on the 3rd floor - extremely quiet.....”
deborahr855, 9 May 2016 | Read review
5 of 5