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Hotel Cascada

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Hotel Cascada
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361 Reviews from our TripAdvisor Community

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Showing 357: English reviews
Baltimore, Maryland
Reviewed 7 August 2015

The carpet had glass, the hotel was dirty, key cards constantly malfunctioned, we had to ask for towels and toilet paper, no phone or clock radio in the room, the door did not close properly, the in-room WiFi was spotty at best. The staff could not tell us why we had no phone or clock radio in the room -...

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Helpful?
Thank Provi S
Albuquerque, New Mexico
Reviewed 7 August 2015

I had been hesitant to take my kids here due to knowing what a zoo some of these places can be. I was so pleasantly surprised. The staff/lifeguards were very professional. They were attentive, answered all my questions, and even brought us a menu from the restaurant at the hotel so we could order food to eat at the water...

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Helpful?
1Thank rita f
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience in the Water Park. I am happy to see that you and your family had an excellent experience and had a great time. I have shared your comments with the staff. They greatly appreciated the comments and said they are happy that their efforts made a difference for you and...

Sahuarita
Reviewed 3 August 2015

This hotel is an absolute dump! The bed sagged and felt like the springs were going to pop out. The carpet was stained and the sofa looked like it needed a bath. The only good part about this hotel is the folks at the front desk really tried to make me happy but since their property should be demolished it...

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Helpful?
Thank Loren B
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while at our Hotel. I would like to assure you that we are continuously replacing older items in the rooms as needed. I am glad you received good customer service from the Front Desk. I will share your comments with them. Thank you again, and have a great day! Patrick...

Roswell, New Mexico
Reviewed 1 August 2015

My family and I do a lot of traveling thru-out the entire year, and this was our first time in Hotel Cascada, we stood there not so much for the water park, we stood there cause the event we were going to, they had made a group block for the parents of the participants of the event. Very un-organized staff,...

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1Thank Frank D
Dark side of the Moon
Reviewed 30 July 2015

After reading all the mixed reviews, I was worried. Arrived at 4 and room was not ready. Front desk was very disorganized and seemed very flustered. They said there were no joining rooms, but when we got to the room, they do have that option. Very surprised all three people at the desk don't know. Then everything went great after...

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1Thank Bohica30
Patrick H, Manager at Hotel Cascada, responded to this review

Thank You for taking the time to share your experience while staying at the Hotel and Waterpark. I apologize for the initial experience at the Front Desk. I have shared your comments with the Front Office Manager so he can address those concerns. I am happy to see your thoroughly enjoyed the rest of your stay. Please ask for me...

Belen, New Mexico
Reviewed 29 July 2015

When we first arrived Eric Aguilar the first person to greet us. What a Excellent employee, He was so friendly and helpful. We enjoyed the park but I feel there was an shortage of tubes.Maybe have two different color tubes one for slide and another for the flowrider. We waited 2 hours to get a tube for the slide./ river....

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1Thank Honestreview2000
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while at the Water Park. I am happy to see you thoroughly enjoyed the Water Park I shared your comments with Eric, and he was very happy that you appreciated his customer service. I also wanted to let you know we now have more tubes in the Water Park. Thank...

New York City, New York
Reviewed 25 July 2015 via mobile

We have driven over 3,000 miles on a road trip and this place will stand out for my family. A very fun water park and was not crowded for our visit. But what stands out is the individual attention the staff and lifeguards paid to the kids. Even with an ten minute wait in line for surfing, Dillon d had...

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3Thank nytraveller2020
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while staying at the Hotel and Water Park. I will share your comments with the staff. They love hearing good feedback as it shows what they do ever day truly does make a difference. Please ask for me during your next visit, so I can personally welcome you back to...

Reviewed 25 July 2015 via mobile

Very fun,clean,nice service amazing conferrable beds very convenient and restaurant very tasty and Starbucks good water park very fun family had amazing time will definitely go back very big room,room had everything nice pool and jacuzzi staff was very nice

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1Thank Jessenya R
Patrick H, Manager at Hotel Cascada, responded to this review

Thank you for taking the time to share your experience while at the Hotel and Water Park. I glad you and your family had an amazing time! Please ask for me during your next visit, so I can personally welcome you back to the Hotel. Thank You again, Patrick Director of Operations

El Paso, Texas
Reviewed 25 July 2015

We booked a room. Based on the past reviews stating it was too noisy I asked for one close to the lobby. We had access to the pool but they don't seem to have a curfew so we had a few families being very loud past 11pm on a weekday. The front desk lady who seemed to run the area...

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Thank oddie79936
Reviewed 21 July 2015 via mobile

No wheelchair van accessible parking. No working elevator except service elevator which is small and dirty. No wheelchair access at indoor water park, was given directions to enter from the top floor with only stairs to get down to pools. Poor ventilation in water park, heavy thick chlorine air. No locker area, massive dirty clothes and towels on floor. Water...

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Thank Hope A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in the midtown business district, the Hotel Cascada Urban Resort and Waterpark is conveniently near Albuquerque attractions and shopping and is immediately accessible to both I-40 and I-25. Albuquerque's Urban Resort completed a 5 million dollar renovation in June of 2013 and offers newly renovated, spacious guest rooms and suites with views of the mountains or courtyards. Guest rooms feature "Sleep Number" beds, a work desk, COMPLIMENTARY high-speed wireless internet, in-room coffeemaker, full size iron/ironing board, cable TV, and On-Demand movies with a COMPLIMENTARY USA Today at the front desk. Other features include complimentary outdoor parking, COMPLIMENTARY shuttle service to/from the airport.Also offering an on-site water park with 26 water features like a wave pool, lazy river, waterslides, and wave rider this hotel in Albuquerque keeps the whole family entertained (check days and hours of operation as they do change). ... more   less 

Additional Information about Hotel Cascada

Address: 2500 Carlisle Blvd NE, Albuquerque, NM 87110-3808 (Formerly Park Inn by Radisson Hotel & Water Park)
Region: United States > New Mexico > Albuquerque
Price Range: RM396 - RM512 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Cascada 3.5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Park Inn By Radisson Hotel And Water Park
Radisson Albuquerque
Albuquerque Radisson
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Cascada staff and other travellers.
6 questions
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New Port Richey, Florida
over a year ago
El Paso, Texas
over a year ago

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Questions? Get answers from Hotel Cascada staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to avoid the conference room areas.”
 of 5 bubbles SimpleAmanda, 14 Sep 2016 | Read review
“If you are not a fan of the smell of chlorine stay away from rooms near the Waterpark or near the indoor pool.”
 of 5 bubbles phatpeanut, 22 Aug 2016 | Read review
“Bring some cash if your eating at the hotel, its pricy. But there are numerous resturants. Rudys. Lota Burger Mcdee.. BK.. near..”
 of 5 bubbles glennmurchison, 7 Aug 2016 | Read review
“Take TONS of Blankets and your own pillows.”
 of 5 bubbles 543patty, 5 Aug 2016 | Read review
“I don't think there are in good rooms”
 of 5 bubbles AdGirlTX, 25 Jul 2016 | Read review
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